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Lounge Lovers Online store (page 4 of 60)
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Amelia.GSydney, NSW
- 2 reviews
Love our new dining table!!
Love our new dining table, delivered right on time, customer service was A+. Easy to assemble as it came in only two pieces.
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Easy order, great range, easy delivery
Product I ordered was great, delivery was seamless and delivery guys were very friendly. Thoroughly recommend using Lounge Lovers for your next purchase.
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AndrewPerth, WA
- Online store
- Verified customer
Woeful delivery & customer service
Woeful customer service!
Nothing wrong with the sofa but if your thinking of buying online or interstate, my advice is - Don't do it. Life is too short to deal with the calamitous lack of sub-contractor tracking & logistics by LL. Our sofa was lost after dispatch from their warehouse. I had to contact the shipping company myself (after paying LL $200 for delivery) who didn’t even have a record of it. The bloke in Lounge Lovers dispatches promised he’d personally commit to finding it then when I phoned back 2 days later he’d resigned! So m...Read more
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Trixie5118Greater Melbourne (Inner), VIC
- Online store
- Verified customer
So Happy with our Beautiful Hugo Chair
This chair has exceeded all my expectations. Beautiful leather and a quality piece of furniture. The Service we received from Lounge Lovers was second to none. We received a sample swatch in the mail allowing us to exactly match our new chair to our existing furniture. Swatch was very true to colour on the website. The chair is comfortable, modern and will be a great addition to our loung room. This will not be my last Lounge Lovers purchase. My favorite thing about our Hugo Chair is the over stitching on the arms. It looks fantastic!
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DonnaSydney, NSW
Excellent customer service
Ordered a chair online which was delivered a couple of days after ordering. Jenny was amazing & kept me fully updated regarding delivery through messages & when sofa was delivered the delivery guys were so helpful & friendly. The chair was also great value for money & exactly what i was after.
Great customer service & would defo order from them again.
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Monika
- 2 reviews
Best customer service!
Amazing service. Ordering online was easy. Great communication once the order was placed. Love that I can choose a delivery time online that suits me. Delivery was on time and fabulous communication throughout! Product was exactly as described, assembly was very easy. All together fabulous customer service well done Lounge Lovers!
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Monika W.Metropolitan Adelaide, SA
Great table -Just what I was looking for & easy to assemble
Found exactly what I was looking for & easy to find on the website. Quality is of a great standard & easy to put together
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Great product and service
Just had my chairs delivered and am in love. The chairs look amazing and feel sturdy. Due to COVID there were a few delays in delivery which we have found to be the same across all companies. What stood out was that Jenny from lounge lovers kept us updated without us chasing her about any expected delays. She was also able to give us a 3 hour time frame for delivery and confirmed the day before. The delivery guys were great and offered to bring the chairs upstairs without us asking unlike some other companies who will only deliver to the ground floor. Seamless process and would definitely to buying more from them in the future.
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Trudi BSydney, NSW
- Online store
- Verified customer
Very professional and helpful
Delivery and installation so professional and helpful on both occasions. We love our items and they look great. I had a problem with one item and it was resolved very quickly with a better than anticipated outcome. We look forward to receiving our other items. Thank you.
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Shan93Central Queensland, QLD
- Online store
- Verified customer
Cheap product and cheap quality
I purchased the natural bentwood chairs which we collected from a warehouse and didn’t open until we arrived home (6hrs away) the chairs showed all join marks of the wood, the base was a plywood bottom and the colour was a honey yellow not a nice natural colour. They were very light weight which also felt cheap. Very disappointed. Look nice from a distance that’s about it. Customer service very hard to contact and no one to call. Slow reply’s. Nothing like the pictures
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Dwayne H.Illawarra, NSW
Good stuff!
Top quality — delivery delays - blame COVID:-)
Thanks for keeping us upto date through the process and the efficient delivery once in the country.
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Alex E.Sydney, NSW
Great stuff!
Quality items. Decent prices. Long delivery wait times unfortunately as they still seem to be backlogged by Covid a year later..
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Excellent communication with delivery
Very good and accurate communication, Super easy and covid safe. Love my chairs, We will definitely recommend this website to our friends!
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AniaGreater Melbourne (Metropolitan), VIC
Catastrophic
I ordered a sofabed in November that was advertised as “delivers in November”. But soon after the only available delivery dates were late January. Subsequently I was advised that it would actually be June before the sofabed arrived in their warehouse and they’d be able to confirm a delivery date. I would have waited, as I loved the design of the sofa but throughout this entire saga the customer service was appalling. The worst shopping experience of my life. For a period they were not contactable by phone, then they opened up their phone hours ...Read more
to a slim window during the day (11-4 I think) but it was impossible to reach them. Emails took literally weeks to be half responded to which meant a further email and a further 3 week lag. I found their social media pages to be littered with other customers ranting about similar and worse experiences and I completely lost any residual trust or faith I may have had in the business to deliver. I requested a refund and amazingly got a same day response!!!!! So the one thing they’re good at is cancelling and refunding orders. I can therefore highly recommend cancelling any orders with them and getting them refunded.Similar opinion? Write a review on ProductReview.com.au!
Still waiting
Took the plunge and ordered a table and chairs set for the kitchen in early January, which were seemingly available based on the website. 24 hours before delivery we received the inevitable phone call from customer service that we’d read so much about online saying the table wouldn’t be available until late Feb. Not to worry though, “the chairs will be with you tomorrow”. Still waiting for the table and no comms to keep us updated on delivery timings. Now just waiting for that second call to complete the set.
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Great service x very prompt with getting back to you and good quality product
Very prompt at getting back to you x great quality of products and found what I wanted straight away x loved their range
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Would buy again!
Great Quality. Easy assembly, quick delivery! Loved the first nap on the couch. Was super easy to put together! Yay
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Mark M.Greater Melbourne (Inner), VIC
Great company
Great product, comfortable and look great and most of all fast and efficient service advised me at every step highly recommend
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TaniaGreater Melbourne (Metropolitan), VIC
Worst service ever!
If only the reality lived up to the promise. I ordered a sofabed to accommodate interstate guests end of November. I spoke to the customer salesperson to ensure delivery would occur in advance of their visit (3 weeks after purchase). After three anticipated and planned deliveries, which never eventuated, I was advised delivery would be delayed again. Frustrated as this would mean my guests would not have a bed, they offered to provide a substitute. I accepted gratefully. The substitute provided was an inoperable sofabed. It couldn't open. I can...Read more
celed the order and asked them to collect their faulty item. It took them about a month to collect the inoperable item. Meanwhile I ordered a sofabed elsewhere which arrived within a week with no issue. I am still waiting, nearly three months later, for my refund from LL!Similar opinion? Write a review on ProductReview.com.au!
Tim WallisSydney Surrounds, NSW
- 2 reviews
Tara TV unit
This is a great tv table with good storage. Shipping was surprisingly fast considering supply chain issues for most companies these days and we live an hour north of Sydney. Best thing - it comes built. You just have to screw the legs in.
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Questions & Answers
Sydmat asked
Why don’t you respond to customer queries and complaints?
No answers
Gypsyasked
By any chance you ship international? Like NZ?
No answers
Details
Category | Online Shops and Furniture Shops |
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Type of Furniture Offered | Dining, Outdoor and Sofas |
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