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Love Your Health Australia
4.1 from 14 reviews · View Statistics
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After sales service is non existent
published
Purchased 2 Omega juicers early 2019.
My juicer had a rubber leg break off and a silicone piece on the filter collar broke off. Left message, sent multiple emails, they sent me a warranty claim form & photos, no response, sent more emails. Finally, told to go elsewhere.
Incentivised Review No
Return Claim MadeYes
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Hi Jenny, this is Michelle, co-founder of Love Your Health.
Firstly I apologise for the negative experience you have had with us. ...
Read more I have been passed your feedback and have looked into how we missed your communications. Often the Appliance brands we sell have requested for us to pass on warranty claims for them to deal with directly, this is often done swiftly and I can see this wasn't managed within a acceptable time frame in your case. Thanks to your feedback we have improved our internal processes to ensure this doesn't happen again. Regardless we appreciate your support of our small family business Jenny. Kindest regards Michelle