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Lovelight
MelMelbourne
- Verified customer
Awful
Ordered blinds in JUNE and have been chasing love light since then- Fast track to OCTOBER and only lounge room blinds installed and room blinds paid for completely missed - After waiting, the WRONG blinds were ordered... I can forgive "human error" as I was told but there was NO apology and AWFUL/ RUDE customer service from [name removed]. Horrified.
1 comment
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Disappointedmelb
Bad after service and poor workmanship
Recently I brought a new apartment in the city. The blinds was installed by Lovelight (Lovelight contact was supplied to me by the building developer) and the chain of the blinds (4 blinds in total) was too short (90 cm from ceiling) for my tender and his wife. Thus I requested Lovelight to extend the chain of the 4 blinds.
The Lovelight installer came and was reluctant to extend the chain of the blinds gave plenty of excuses (blaming the developer and etc...). After much argument and explanation from myself, the Lovelight installer finally ...Read more
6 comments
Lovelight -.Lovelight
Hi Disappointed,
Thanks for your note.
Unfortunately as you describe above we were unable to fix the chains to the walls as directed by the developer. As such by Australian law, if a chain is not fixe... Read more
Do not understand why a simple job of extending chains need to take so many trip to fixed the error. All those time of take leave to wait for installer is affecting my job! Should have take note in the first place.
Lovelight -.Lovelight
HI Disappointed, we completely agree. Please contact the office and we can finalise all issues without delay. Many thanks.
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4.8(3,583)Tania WVictoria
Still waiting for this company to get it right!
The blinds look great and function well, but they get one of our blinds wrong and every time they bring a new one it's wrong, three times now they've come and it's still wrong and starting to damage the frame. I would never use them again.
2 comments
Lovelight -.Lovelight
Hi Tania, thanks for your message. Fantastic that you like the look & function, sorry about the damaged shutter. We understand your frustration but sometimes product is damaged during transit. We have... Read more
tried to contact you to help fix the situation as fast as possible. Looking forward to having this resolved!Lovelight -.Lovelight
HI Tania W, we have sent you 3 emails in follow up to this situation. Could you please contact our office. Many thanks.
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Penfold4Greater Melbourne (Inner), VIC
- 3 reviews
- 4 likes
Good blinds but terrible correspondence, won't turn up or call back to fix anything. Still waiting.
The blinds they gave our apartment block are great. Now that I have something that needs to be repaired they won't help me. I have rung them once a week for the past three weeks and they said they would call me back for an appointment and still waiting. I also said I'm pretty mild mannered but will write a complaint the last time I called to try to get them to call me and help. Nothing... Useless service.
1 comment
Lovelight -.Lovelight
Hi There Penfold4,
We are very sorry to hear of your experience, we also apologise for the delay in responding to this post.
The feedback we receive from all of our customers is critical in insurin... Read more
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AnnoyedMelbourne
- 2 reviews
Shocking!
Very disappointed with this company. Defensive verging on rude communication when queried, incompetent measuring resulting in incomplete installation and 100% over promises under delivers. As a professional in BD and Customer Service I would never recommend this company. Happy to take your money, reluctant and rude post sales.
1 comment
Lovelight -.Lovelight
Hi Annoyed,
Sorry it has taken us so long to find this post.
We are terribly disappointed to hear about your experience with Lovelight.
... Read more
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DenMelbourne
Useless service
I have been "working" with Lovelight to furnish our off-the-plan apartment because they're the vendor recommended by the developer. However, they don't respond to emails nor answer calls. Even if someone answers the phone, you don't get immediate feedback.
1 comment
Lovelight -.Lovelight
Hi Den,
We realise that this post has been left unattended for a very long time. We are very sorry about that. We are also very sorry for your experience with Lovelight.
If you have some time our Dire... Read more
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Questions & Answers
Smithasked
We have roller blinds (with blockout blind also) and a lot of light comes through the big gap at the top and sides on every window apart from the ones that have a single blind and are on sliding doors. Is this the case for everyone else or are we the unlucky ones?
1 answer
Lovelight -.Lovelight
Hi Smith, thanks for getting in touch. Would you be able to send through some photos to info@lovelight.com.au so we can take a look at your blinds? That's the fastest way for us to review your install and arrange to sort out any issues.
Details
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Lovelight -.Lovelight
Hi Mel, we are really sorry to hear you had this experience. I believe you have been dealing direct with our Director as recently as this week? If you need any more assistance, please just give us a call and we will action without delay 1300 763 171.