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Lovelight
4.8 from 156 reviews · View Statistics

Reviews

4.8

156 reviews
  • Product Quality
    5.0 (72)
  • Return Claim MadeYes (0) · No (77)
  • Customer Service
    5.0 (74)
  • Warranty Claim MadeYes (3) · No (75)
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George

GeorgeGreater Melbourne (Metropolitan), VIC

Blockout blind replacement

published

Although there was an initial issue with the incorrect blind having been ordered and the installer then being given the incorrect blind to install as part of a replacement for the blockout blind, these were only minor setbacks in what was otherwise excellent customer service throughout and fantastic service from the installer (Bob) who was quick, efficient, polite and an absolute pleasure to deal with.

Incentivised ReviewNo
Warranty Claim MadeYes
bel

belGreater Melbourne (Outer), VIC

  • Verified customer

Perfect Solution to Curtains

published

Hi. I am very pleased with the Quality and the excellent customer service both on the Phone, email and face to face. Great people to deal with and I would highly recommend Lovelight to everyone
They know what they are selling and great job done
Isabel

Incentivised ReviewNo
Melzer

MelzerGreater Melbourne (Outer), VIC

  • 2 reviews

Second Installment to Our Home - Amazing Experience!!!

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
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Leonie

LeonieGreater Melbourne (Inner), VIC

  • 2 reviews

Excellent service

published

I found the service from your company very good: dealing with the receptionist, Jasmin, was a pleasure as was the service man, Adam.
The work that needed doing was done with ease and finished well.
It was a pleasure to have Adam in my home.
I would definitely use your company again for any relevant work that needed attention.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationSouth Yarra Victoria
Warranty Claim MadeNo
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Jakki

JakkiGreater Melbourne (Outer), VIC

  • 2 reviews
  • Verified customer

Great and prompt service and installation!

published

We had a great experience with Lovelight. We had some blinds installed when building our house and wanted to add on some Neotec (see through) blinds post-build, and Charlotte made it extremely easy to organise! The blinds look beautiful, she gave us advice on how to match them to our blockout blinds, and installation was quick and easy. So happy with our experience and also very reasonably priced!

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationMelbourne
Warranty Claim MadeNo
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Trish Molloy

Trish MolloyGreater Melbourne (Inner), VIC

Perfect blinds to compliment our home.

published

Alannah is professional, polite & not a pushy sales person like you find with some companies. She always keeps your up to date with your order & if anything changes is prompt at advising you of any delays.

Our installer is professional & beat upon installation of the blinds. Cleaned any mess that was made through the installation.

We absolutely love all our blinds we have in our home & have received so many compliments from family/friends on how incredible they look.

I would highly recommend LoveLight every time.

Product Quality
Customer Service
Warranty Claim MadeNo

The reviewer stated that an incentive was offered for this review

Great blinds, great service!

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationHead Office
Warranty Claim MadeNo
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Cristina

CristinaGreater Melbourne (Inner), VIC

  • 3 reviews

Blinds

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store Location34 Garden St Sth Yarra Vic 3141
Warranty Claim MadeNo
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Debbie

DebbieGippsland, VIC

  • Verified customer

Wonderful customer service

published

Alannah and Andrew couldn't be more helpful. They made the whole process from ordering to installation easy for us both.

Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationSouth Yarra VIC
Warranty Claim MadeNo
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Vilash

VilashGreater Melbourne (Metropolitan), VIC

  • 2 reviews

Great Service

published

We purchased our indoor blinds from Lovelight and were very impressed with the service from Charlotte our consultant. She was very helpful. Our installer was on time and did a fantastic job. I will not hesitate to use Lovelight again and would highly recommend them.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationMelbourne
Warranty Claim MadeNo
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Lana

Lana

  • 2 reviews

Great service, understanding with our changes!

published

Alex was great, when we wanted to change the length of our curtains she organised this with no issues! They look great! Thanks!

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationMelbourne
Warranty Claim MadeNo
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Great Experience

published

We dealt with Lovelight as a group purchase over email only. The process was smooth, choices were great, reasonable prices. Overall great experience.

Incentivised ReviewNo
Kirsty

KirstySouthwest, VIC

Quick and efficient service.

published

Lovelight, in particular Alannah were so easy to deal with. Clear & prompt communication. Our blockout blinds were measured & installed within no time at all. Blinds are great & give perfect privacy. Would definitely recommend.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationMelbourne
Warranty Claim MadeNo
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Fiona D.

Fiona D.South East Queensland, QLD

Amazing customer service!!!

published

Incredible customer service, really helpful!! Great products, I highly recommend love light, we will definitely use again in the future.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationQueensland
Warranty Claim MadeNo
See all answers
Lisa

LisaBendigo

  • 2 reviews
  • 2 likes

Absolutely Brilliant!

published

So impressed with this company, from the amazing customer service Charlotte gave us to the fast and efficient ordering and installation process. The installer was brilliant and the blinds look great. The job was about as quick and easy as it gets and the price was fantastic... will be back again

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationOnline
Warranty Claim MadeNo
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Diana

DianaSouth East Queensland, QLD

Awesome staff, quick installations and looks beautiful.

published

Dealing with the staff was so easy. They communicated quickly and provided all information needed. Price was fair. They came out and did the measurements on a day that suited us (managed to squeeze us in when we had leave) and arrived on time. Installation process was easy and quick, within the exact timeframe that they indicated. Can't fault it and would definitely recommend it to others!

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
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Martin

MartinGreater Melbourne (Metropolitan), VIC

Excellent

published

Absolutely easy to deal with and brilliant service, they installed all our motorised blinds in a new city apartment prior to settlement and the while process was simple wonderful, highly recommended

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationOnline
Warranty Claim MadeNo
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jujuju45

jujuju45Richmond-Tweed, NSW

Love my new curtains!

published

Fabulous service from Lovelight and their team! My curtains are perfect in every way! I would definitely highly recommend Lovelight.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationRobina
Warranty Claim MadeNo
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Love our new blinds!!!!

published

Thanks to the facetime guidance with Angela and Damien we managed to choose suitable colours from across the border closure and we couldn't be happier with the results. Thanks guys!!!!

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationNone it was all done over the phone on the Gold Coast.
Warranty Claim MadeNo
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Mel

MelCentral Highlands and Goldfields, VIC

Extremely happy customers!

published

We had block out blinds installed as part of our build and then decided a year later to add on and get the blinds from the sunscreen collection. Alannah P was professional, friendly, prompt and extremely helpful in assisting us to decide on the new blinds. She sent out samples so we could compare with the blinds that we already had. Stu did a great job installing the new blinds and we are extremely happy with the end result. We are able to let light come into our house and still maintain privacy. We highly recommend Lovelight Blinds for their excellent product and exceptional service.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationMelbourne
Warranty Claim MadeNo
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Questions & Answers

Smith

Smithasked

We have roller blinds (with blockout blind also) and a lot of light comes through the big gap at the top and sides on every window apart from the ones that have a single blind and are on sliding doors. Is this the case for everyone else or are we the unlucky ones?

1 answer
Lovelight
Lovelight -.Lovelight

Hi Smith, thanks for getting in touch. Would you be able to send through some photos to info@lovelight.com.au so we can take a look at your blinds? That's the fastest way for us to review your install and arrange to sort out any issues.

Get an answer from our members and Lovelight representatives

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