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Lowes

See the Best Footwear in 2019 as rated by Australians on ProductReview.com.au.

Reviews

Review distribution

5 star
15
4 star
3
3 star
2
2 star
9
1 star
28

Delivered correct order on time

published

Good products for a good price.
Only ordered online when local shop did not answer phone.
Order arrived on-time but I didn't know when that was going to be.
Store navigation and payment was easy.
Room for improvement: would be to give the customer more confidence on delivery time. Should show that order has been filled ok. Then dispatched giving a delivery day.

Product Quality
Shipping
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
See all answers

Ray Collins

Ray CollinsGreater Melbourne (Metropolitan), VIC

On line first purchases 10% discount

published

Not terribly happy with Lowes on line store lack of detail on how to get the 10% discount on first order. It cost me approx $14 through their stating that you need a code and get their newsletter. My first & last Lowe purchases
Ray

Return Claim MadeNo
Wayne

WayneSouth East Queensland, QLD

Great customer service Jenny from Lowe’s Toombul Qld

published

Great Customer Service Jenny from Toombul went out of her way to help my husband who needed a new pair of Work shorts. She went the extra mile to help.

Product Quality
Customer Service
Return Claim MadeNo
Sizing True to size
Product Appearance Not as advertised
Store LocationToombul Qld 4013
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Mani

ManiSydney

  • 3 reviews

Horrible Service

published

I wish I never have to deal with them again but no way.It is mandatory to buy School Uniforms from there as informed by school. We never get correct size uniform in stock. Even after booking it 2 months ago ..item still not in stock and there is no update when it will come.

Product Quality
Customer Service
Return Claim MadeNo
Sizing Very large
See all answers

Paul wilkie brisbane

Paul wilkie brisbaneSouth East Queensland, QLD

Phone doesn't t fit in hi visit shirt pocket any more

published

I have had the same size phone for at least 10 years and generally buy at least 10 of these shirts a year and with the latest lot I acquired at Strathpine I m finding that I m unable to fasten the button by a significant margin????
Paul wilkie

Return Claim MadeNo
Sizing Very large

Nothappycustomer

NothappycustomerHunter Region, NSW

  • 7 reviews
  • 8 likes

Horrible customer service I walked out

published
Product Quality
Customer Service
Return Claim MadeNo
Product Appearance As advertised
Store LocationJesmond Stockland
See all answers

JO.W

JO.WSydney, NSW

Online discount code does not work

published

Applied a discount code to my sons account 2 years ago, it did not work.
Went in to store to make the purchase instead. Cashier apologised for inconvenience.

Son moved out so had to get new account, subscribed & verified account etc.
Went to place an online order, used new subscription discount code - did not work. Tried it several times, no good.

Unsubscribed straight away. (Can't be bothered with online stores that cannot provide a decent service.)

The irony: They sent a sorry to see you go email, they offered "If you change your mind, use this DISCOUNT CODE ....
Of course I tried it - Did NOT work!!!!!!!!!!


DONT USE LOWES ZERO CARD

published

Lowes advertises their Zero Card as a Take Home LayBy System. This is far from the truth. This is a credit card. STAY CLEAR OF LOWES AT ALL COST DO NOT TRUST THEM.

Product Quality
zknight

zknightSouth East Queensland, QLD

  • 27 reviews
  • 23 likes

Amazing customer service - but sizing issues

published
Return Claim MadeYes
Sizing Very small
Product Appearance As advertised
Amanda Broad

Amanda BroadCentral West, NSW

School clothes - Never again

published

My daughters first year of School - kindy and her crappy school clothes that are not even made properly or spelt correctly... she has been there now for over a month and still no one wants to help me i did get a phone call drom a very rude old man at the orange nsw store whom basically just told me i was whinging about them.... you people shld really be ashamed of your self... what an absolute waste of $220 bloody disgraceful... I will never step foot in a lowest store again.

  • +1
Product Quality
Customer Service
Return Claim MadeYes
Product Appearance Not as advertised
Store LocationOnline because i didn't want to deal with the rude ppl @ orange store but here we are after they literally just dropped it off and left them at my front door
See all answers

Peter M.

Peter M.

  • 14 reviews
  • 3 likes

Needs a decent refund/exchange policy! Downright thievery!

published

What a stupid returns policy! Bought a few pairs of jeans and my local store won't even exchange them for a larger size because I washed them before wearing! Oh well at least they were cheap!

The products I'm now stuck with don't fit properly and are practically impossible to wear, even taking my wallet out of my pocket is impossible without nearly breaking my fingers!

Thanks for taking my money and not providing anything comparable to "customer satisfaction"...

Product Quality
Return Claim MadeYes
Sizing Slightly small
Product Appearance Not as advertised
See all answers

Brett B

Brett BMelbourne

Lowes Knox - Customer Service???

published

Sisi79

Sisi79

  • 2 reviews
  • 1 like

Lowes needs to get with the times and get afterpay

published

With Afterpay taking over all the stores you’d think Lowes would jump on that instead of offering their instore credit card that’s only for those with good credit. Especially when we have 6 kids and have to get new uniforms but would rather pay in instalments. One default and can’t get no credit so I always use Afterpay with only 4 instalments and it pays it off faster so you’d think Lowes would know there’s families out there that would love this option especially when buying school uniforms. So disappointing!


Sydney

SydneySydney

  • 13 reviews
  • 6 likes

Lowes Bateau Bay Square NSW is what's wrong with retail in Australia

published

Surely the most ridiculous of all Lowes stores with a nasty piece of work in charge.
Having shopped here due to necessity over the last few years I feel obliged to warn you about the ugly side of retail that will raise it's head here should the middle aged female manager be on duty.
She is rude, dismissing and condescending and treats my Father of 92 years like a child who should be seen and not heard and always asking for too much. You know, like a shirt that fits in a colour he likes.
Shame on you.
Let's not talk about the fact that the elderly, or anyone else can barely navigate Lowes stores, which are now a mixed bag of quality with questionable pricing.
Sad

2 comments
Lowes
Matthew H.Lowes
Sydney
Sydney
Alan

AlanMCLAREN VALE

  • 6 reviews
  • 1 like

Great Service

published

I'm a mens XL size which seems to be the first size to sell out at other stores, but the Lowes Noarlunga store always has stock to suit and a good range to choose from. Inadvertently left my phone in the fitting room, I rang and they had put it aside for me to collect. Staff are friendly but not intrusive. I'm a regular customer and their prices and specials are very competitive. Highly recommended.

1 comment
Lowes
Matthew H.Lowes
  • Verified customer

Happy

published

My favorite store was Home Depot. One day just I came here to this store to walking around. Than I spoke with sue in home de decor and just I love this sweet lady got me like a customer. My English not so good but she was understand and had a lot patience with me and my husband She helped me to decided my curtains excellent employee the sweet. SUE.

3 comments
Lowes
Matthew H.Lowes
Mayra
Mayra

Thank you so much Lowe’s is my favorite store now . I went back and again I had the best experience and again with this sweet lady sue.

Lowes
Matthew H.Lowes

Kate

KateSydney

20% schoolware joke

published

Would not accept gift card on 20% schoolware day. Then called head office said that is false. Then the store person refused to give me 20% off as punishment for using giftcard!!!

1 comment
Lowes
Matthew H.Lowes

tjbrussel

tjbrusselbrisbane

  • 5 reviews
  • 1 like
  • Verified customer

Zero card is a credit card not loyalty card

published
1 comment
Lowes
Matthew H.Lowes

Kevin

KevinSydney

Lowes Zero

published

Lowes Zero card. They charge $10 a year to receive a 5% discount. What a joke. Its cheaper at Kmart or any of the other big name stores. Also the quality is better. Wake up Lowes before you go under. I won't shop there again.

2 comments
Lowes
Matthew H.Lowes
Lowes
Matthew H.Lowes

Albona

AlbonaSydney

  • 2 reviews

Do not deal with them online

published

Placed an online order on May 21 purchasing four items. I am still waiting for two of the items to be delivered. Apparently they are coming from another warehouse. I only received 2 items after numerous phone calls. Their customer service is useless and pathetic. Will never buy from them again. Thankfully I paid with PayPal so they still handle the refund.

2 comments
Lowes
Matthew H.Lowes
Lowes
Matthew H.Lowes

Page 1 of 3

Questions & Answers

Bob Lindsay

Bob Lindsayasked

I have a shirt I bought and track pants that I purchased at Lowe's but never tried on I find that a to small can I exchange them for something else

1 answer
Lowes
Matthew H.Lowes

Hi Bob
Thanks for your note!
Sure can. Our policy states exchange can be made

1. Prouduct is less than 90 days old
2. The swing tags are still attached
3. Clothes unworn or washed
4. Present proof of purchase (either a bank statement or original receipt)

If you provide the above at your local store you can exchange your track pants and shirt

Many thanks
The Lowes Team


Tess

Tessasked

Does anyone ever have a problem picking up online orders from Lowes in Mount Druitt? More inregards to the staff there?

1 answer
Lowes
Matthew H.Lowes

Hi Jess
Can you email us on customercare@lowes.com.au
We are keen to understand the issue and help you solve this

Many thanks
Lowes TEAM


Mr. Kent

Mr. Kentasked

Lowes sends me requests to write reviews. When I do and send submit, it comes back that my nickname is incorrect. I believe my reviews can help people because of my experience and knowledge. Please advise.

2 answers
Rich
Rich

I've never submitted a review to Lowes so I cannot help. Perhaps just write a review on this website, https://www.productreview.com.au as many people will read it.

Lowes
Matthew H.Lowes

Hi Mr Kent
Could you please contact me at customercare@lowes.com.au

Thank you
The Lowes Team


Get an answer from our members and Lowes representatives

Details

Lowes Physical store

Lowes Physical store

7 reviews
Lowes Online store

Lowes Online store

5 reviews
CategoryPhysical Shops, Footwear, Underwear and ClothingOnline Shops, Footwear, Underwear and Clothing
Mens / Womens Clothing Mens and WomensMens and Womens
Labels Sold Variety of LabelsVariety of Labels
Buy Now, Pay Later Options Independent/Store-Run Option Independent/Store-Run Option
Type of Footwear OfferedWork/Trade/Heavyduty BootsWork/Trade/Heavyduty Boots
Offers Free Standard Shipping Yes
Free Standard Shipping Minimum Order Amount $100.00
Clothing TypeActivewear, Children, General / Everyday, Office / Businesswear, Swimwear and Tradie / WorkwearActivewear, Children, General / Everyday, Office / Businesswear, Swimwear and Tradie / Workwear

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