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Online edit of order not possible
I ordered some shirts from Lowes online store but made an error with the size. I recognised the error and found I can not edit the order to correct the error. When you ring orders online or customer care a voice response says that they will call you back but this does not happen. There is a message online that says you cannot edit or cancel an order (even before it has been processed) and you must return the incorrect goods to your local store. This entirely defeats the purpose of online ordering and is totally inconvenient to customers.
Lowes you need to buck up your ideas and get with the times
Discount Card that generates Notice Of Demand and threats of legal action, no ability to phone Head Office.
I ended up with an "ezy-way" card to replace a store loyalty discount card. The card however generates a bill, and late payment fees. So, a discount card ended up with a Notice of Demand and threat of legal and recovery action. I spoke to them twice in the ezy-way card office. First time, I told them to close the account, and that they should waive the amount that I had no intention of paying. I believe the woman agreed to do so, but then the line dropped out. Believing that my request had been actioned, I went on with my life. However, another...angry notice of demand appeared, and I called again. I was told that I could have $45 of the $55 waived if I paid them $10. When I said that the $10 was buying them a lot more than $10 of bad-will, and that I never would set foot in there as a matter of principle again, I was told that the account would be closed and the $10 waived as well. The lady pretty much let it slip that every time they send out "notice of demand " letters they get a wave of the same phone call, she was sick of it. It is the perfect good-will destruction method. She told me I could bring it up with my local store (usually the girl who works there is 17 on a Saturday, and will have no power to deliver feedback to whoever needs it whatsoever). I tried ringing their head office number, and after going through the prompts, the phone immediately hung up on me every time. The lesson- don't have an ezy-way card. Don't expect that this company values you whatsoever. Recovering $55 of made-up fees and late fees is more important than any of the money I'm never going to spend there as a matter of principle for the rest of my life, and we are a family of men. 5 of us.
Double pricing standards ripping people off
I purchased a rash vest size 5xl from your mango hill stores after I checked and compared prices for a number of stores. The price on your website was $19.95 as there was a 33% discount. No mention at all of ONLINE only. In store the price was $29.95. After contacting the company I was told that's just how it is. This was not right as a lot of older Australians and pensioners shop there and are being discriminated against because they are older and not tech savvy and believe they are keeping australian people employed and australian business f...rom going into receivership I think this is unfair and judging by the comments I have received on social media a lot of people agree. If you have a business and you sell on line also then show both the prices. I returned the item and bought one from BigW. At least they don't have two different prices for the one item.
I’ve purchased many Lowe’s shirts especially the Bisley cotton / polyester ones as they don’t need ironing..
Anyway, being a senior it was always nice to receive the 10% discount Lowe’s offer to seniors.
However, Lowe’s now only offer the senior discount on the second Tuesday of the month.
Who wants to wait till the second Tuesday of the month to buy a new shirt .
Surely, Lowe’s cater more for seniors with their styles of clothing.
Well, it’s effected me as I haven’t been back for months.
Can’t possibly help sales in a retail environment.
What’s the difference waiting till the second Tuesday to make the sale or doing it now..
No logic to it.....
Website took too long to load and navigate, waste of time!!!
Took over an hour to load and navigate through their website but still couldn't place the order for my children uniform. Would go where else if I could get the uniform. Wasting customer's time.
Trader fixed waist cuffed work pants in khaki.
I have purchased 5 pairs of these work pants for my husband, they are a good price, fit well and have great pockets for work. There however is a fault in these pants, every pair has worn through on either side of the back seem within a short period of wear, this is the only place they have worn through, leaving me to believe this a fault in manufacture, Was wondering if other customers have had this happen. Such a shame as in all other areas he loves these pants.
Worn out already
A few years ago I purchased a pair of your Farrah Cargo pants (Long) from the Kwinana Branch. They were nice and comfortable, however, within 2 months the right pocket lining wore through and coins kept dropping out. About March/April this year I purchased another pair of Farrah Cargo Pants from Rockingham. AGAIN within 2 months the same right pocket lining wore through on those as well.
This is obviously a manufacturing problem using a cheap material on the pocket linings. You can actually see your hand through the material.
Until this problem is righted I would not touch Farrah Cargo Pants again.
A disgruntled customer. What a rigmerol to put in a review?
Delivered correct order on time
Good products for a good price.
Only ordered online when local shop did not answer phone.
Order arrived on-time but I didn't know when that was going to be.
Store navigation and payment was easy.
Room for improvement: would be to give the customer more confidence on delivery time. Should show that order has been filled ok. Then dispatched giving a delivery day.
On line first purchases 10% discount
Not terribly happy with Lowes on line store lack of detail on how to get the 10% discount on first order. It cost me approx $14 through their stating that you need a code and get their newsletter. My first & last Lowe purchases
Great customer service Jenny from Lowe’s Toombul Qld
Great Customer Service Jenny from Toombul went out of her way to help my husband who needed a new pair of Work shorts. She went the extra mile to help.
I wish I never have to deal with them again but no way.It is mandatory to buy School Uniforms from there as informed by school. We never get correct size uniform in stock. Even after booking it 2 months ago ..item still not in stock and there is no update when it will come.
Phone doesn't t fit in hi visit shirt pocket any more
I have had the same size phone for at least 10 years and generally buy at least 10 of these shirts a year and with the latest lot I acquired at Strathpine I m finding that I m unable to fasten the button by a significant margin????
Horrible customer service I walked out
I went in to buy a jacket for my partner today as I walked close to the counter at Jesmond store the lady did not look at me or say hi let me take that for you or any positive communication she looked straight at the jacket approaching and took it out of my hands without a word then she walked around the counter and proceeded to do the sale and so I said sorry I might leave this as it was a horrible experience she did not speak a word and her body language was rude I was quite surprised given her age I thought she would know customer service w...ith years beyond me of experience. I really wanted the jacket but no way will I get treated with disrespect when spending my money somewhere ! I will drive to a further store to purchase the jacket but unfortunately I will not spend my money at Jesmond ever :-(
Online discount code does not work
Applied a discount code to my sons account 2 years ago, it did not work.
Went in to store to make the purchase instead. Cashier apologised for inconvenience.
Son moved out so had to get new account, subscribed & verified account etc.
Went to place an online order, used new subscription discount code - did not work. Tried it several times, no good.
Unsubscribed straight away. (Can't be bothered with online stores that cannot provide a decent service.)
The irony: They sent a sorry to see you go email, they offered "If you change your mind, use this DISCOUNT CODE ....
Of course I tried it - Did NOT work!!!!!!!!!!
Amazing customer service - but sizing issues
I previously purchased some shorts in store and knew they are not true to size, they are smaller than the label says. I found the shorts I wanted online as they were not available in stores, so to be safe I purchased the size larger than I normally buy. When they arrived I found they were about 2 sizes smaller than the label, too small to fit, so I contacted Customer Support to try get a suitable size. Although they didn't have the style I ordered initially, they found similar styles/colour and sent them to my nearest store so I could try th...em on. I was impressed with the effort they made to try to get me the product I wanted. I was able to find the size I needed. I am very happy with the awesome customer support. The only negatives are they stores don't carry their full range, it would have been much less hassle to just go try in store and buy, also their shorts fit varies quite considerably even ones of the same size and brand.
School clothes - Never again
My daughters first year of School - kindy and her crappy school clothes that are not even made properly or spelt correctly... she has been there now for over a month and still no one wants to help me i did get a phone call drom a very rude old man at the orange nsw store whom basically just told me i was whinging about them.... you people shld really be ashamed of your self... what an absolute waste of $220 bloody disgraceful... I will never step foot in a lowest store again.
Needs a decent refund/exchange policy! Downright thievery!
What a stupid returns policy! Bought a few pairs of jeans and my local store won't even exchange them for a larger size because I washed them before wearing! Oh well at least they were cheap!
The products I'm now stuck with don't fit properly and are practically impossible to wear, even taking my wallet out of my pocket is impossible without nearly breaking my fingers!
Thanks for taking my money and not providing anything comparable to "customer satisfaction"...
Lowes Knox - Customer Service???
Take 1 - We originally ordered my sons school blazer in early Nov. Were called mid November to pick it up but when we arrived at the store were told "sorry but we have dropped all the dockets and don't know what order belongs to whom but your blazer will be here mid December".
Take 2 -Late Jan - no call from the store so we call them."Yes we have the blazer" so we go on down to pick it up. Get home and realise that the blazer is 6 sizes smaller than the one we ordered. Call the store - "Sorry but we don't have any of your size in store and w...e can't guarantee that we will have it before school starts". Nearly 3 months after ordering it and none in stock. I was really unimpressed and advised the Assistant Manager that I required a jacket for my son to start school on Thursday. Assistant Manager advised me that the Manager was not in but would call me on Tuesday. No yelling, no swearing just advising that I am unimpressed due to the incompetent process. The person on the end of the phone then said "Well - you don't actually need the blazer for the whole of first term." (as if this was compensation for the blazer not being there). In actual fact, student may not be required to wear the blazer at all times but they ARE required to wear it for assemblies (presumably on the first to second day) as well as when they walk to and from school - which my son will do. Take 3 - Tuesday - I called the manager at 1pm as they hadn't called me. The original size is surprisingly available. I advised the Manager I would pick it up before the close of business. I go to pick up the blazer and the Manager unnecessarily says "Just to give you some feedback - the phone call you made on Saturday ended with the Assistant Manager in tears" . Again, I am do not understand why, as there was no name calling, no swearing or no yelling on this call: merely great dissatisfaction with the terrible customer service and incompetent process. Lowes had this order for nearly 3 months, we made 3 trips to pick it up and finally when we did receive the blazer, the manager (in a passive aggressive manner) tried to turn this situation into my (alleged) phone manner, rather than their mistakes regarding this blazer ordering process. I would happily take the feedback on board should it have been A. relevant and B. at all true. Unfortunately I will be forced to shop here in the future as this is where our sons school gets their uniforms from. If I had a choice I would never shop at Lowes again.
Lowes needs to get with the times and get afterpay
With Afterpay taking over all the stores you’d think Lowes would jump on that instead of offering their instore credit card that’s only for those with good credit. Especially when we have 6 kids and have to get new uniforms but would rather pay in instalments. One default and can’t get no credit so I always use Afterpay with only 4 instalments and it pays it off faster so you’d think Lowes would know there’s families out there that would love this option especially when buying school uniforms. So disappointing!
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Questions & Answers
Hi, will you be getting Afterpay anytime soon? it would really help with buying school uniforms and I think you'll find that customers will buy more, especially those who prefer not to use credit cards.
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