Delivered correct order on time
Good products for a good price.
Only ordered online when local shop did not answer phone.
Order arrived on-time but I didn't know when that was going to be.
Store navigation and payment was easy.
Room for improvement: would be to give the customer more confidence on delivery time. Should show that order has been filled ok. Then dispatched giving a delivery day.
On line first purchases 10% discount
Not terribly happy with Lowes on line store lack of detail on how to get the 10% discount on first order. It cost me approx $14 through their stating that you need a code and get their newsletter. My first & last Lowe purchases
Great customer service Jenny from Lowe’s Toombul Qld
Great Customer Service Jenny from Toombul went out of her way to help my husband who needed a new pair of Work shorts. She went the extra mile to help.
I wish I never have to deal with them again but no way.It is mandatory to buy School Uniforms from there as informed by school. We never get correct size uniform in stock. Even after booking it 2 months ago ..item still not in stock and there is no update when it will come.
Phone doesn't t fit in hi visit shirt pocket any more
I have had the same size phone for at least 10 years and generally buy at least 10 of these shirts a year and with the latest lot I acquired at Strathpine I m finding that I m unable to fasten the button by a significant margin????
Horrible customer service I walked out
I went in to buy a jacket for my partner today as I walked close to the counter at Jesmond store the lady did not look at me or say hi let me take that for you or any positive communication she looked straight at the jacket approaching and took it out of my hands without a word then she walked around the counter and proceeded to do the sale and so I said sorry I might leave this as it was a horrible experience she did not speak a word and her body language was rude I was quite surprised given her age I thought she would know customer service w...ith years beyond me of experience. I really wanted the jacket but no way will I get treated with disrespect when spending my money somewhere ! I will drive to a further store to purchase the jacket but unfortunately I will not spend my money at Jesmond ever :-(
Online discount code does not work
Applied a discount code to my sons account 2 years ago, it did not work.
Went in to store to make the purchase instead. Cashier apologised for inconvenience.
Son moved out so had to get new account, subscribed & verified account etc.
Went to place an online order, used new subscription discount code - did not work. Tried it several times, no good.
Unsubscribed straight away. (Can't be bothered with online stores that cannot provide a decent service.)
The irony: They sent a sorry to see you go email, they offered "If you change your mind, use this DISCOUNT CODE ....
Of course I tried it - Did NOT work!!!!!!!!!!
Amazing customer service - but sizing issues
I previously purchased some shorts in store and knew they are not true to size, they are smaller than the label says. I found the shorts I wanted online as they were not available in stores, so to be safe I purchased the size larger than I normally buy. When they arrived I found they were about 2 sizes smaller than the label, too small to fit, so I contacted Customer Support to try get a suitable size. Although they didn't have the style I ordered initially, they found similar styles/colour and sent them to my nearest store so I could try th...em on. I was impressed with the effort they made to try to get me the product I wanted. I was able to find the size I needed. I am very happy with the awesome customer support. The only negatives are they stores don't carry their full range, it would have been much less hassle to just go try in store and buy, also their shorts fit varies quite considerably even ones of the same size and brand.
School clothes - Never again
My daughters first year of School - kindy and her crappy school clothes that are not even made properly or spelt correctly... she has been there now for over a month and still no one wants to help me i did get a phone call drom a very rude old man at the orange nsw store whom basically just told me i was whinging about them.... you people shld really be ashamed of your self... what an absolute waste of $220 bloody disgraceful... I will never step foot in a lowest store again.
Needs a decent refund/exchange policy! Downright thievery!
What a stupid returns policy! Bought a few pairs of jeans and my local store won't even exchange them for a larger size because I washed them before wearing! Oh well at least they were cheap!
The products I'm now stuck with don't fit properly and are practically impossible to wear, even taking my wallet out of my pocket is impossible without nearly breaking my fingers!
Thanks for taking my money and not providing anything comparable to "customer satisfaction"...
Lowes Knox - Customer Service???
Take 1 - We originally ordered my sons school blazer in early Nov. Were called mid November to pick it up but when we arrived at the store were told "sorry but we have dropped all the dockets and don't know what order belongs to whom but your blazer will be here mid December".
Take 2 -Late Jan - no call from the store so we call them."Yes we have the blazer" so we go on down to pick it up. Get home and realise that the blazer is 6 sizes smaller than the one we ordered. Call the store - "Sorry but we don't have any of your size in store and w...e can't guarantee that we will have it before school starts". Nearly 3 months after ordering it and none in stock. I was really unimpressed and advised the Assistant Manager that I required a jacket for my son to start school on Thursday. Assistant Manager advised me that the Manager was not in but would call me on Tuesday. No yelling, no swearing just advising that I am unimpressed due to the incompetent process. The person on the end of the phone then said "Well - you don't actually need the blazer for the whole of first term." (as if this was compensation for the blazer not being there). In actual fact, student may not be required to wear the blazer at all times but they ARE required to wear it for assemblies (presumably on the first to second day) as well as when they walk to and from school - which my son will do. Take 3 - Tuesday - I called the manager at 1pm as they hadn't called me. The original size is surprisingly available. I advised the Manager I would pick it up before the close of business. I go to pick up the blazer and the Manager unnecessarily says "Just to give you some feedback - the phone call you made on Saturday ended with the Assistant Manager in tears" . Again, I am do not understand why, as there was no name calling, no swearing or no yelling on this call: merely great dissatisfaction with the terrible customer service and incompetent process. Lowes had this order for nearly 3 months, we made 3 trips to pick it up and finally when we did receive the blazer, the manager (in a passive aggressive manner) tried to turn this situation into my (alleged) phone manner, rather than their mistakes regarding this blazer ordering process. I would happily take the feedback on board should it have been A. relevant and B. at all true. Unfortunately I will be forced to shop here in the future as this is where our sons school gets their uniforms from. If I had a choice I would never shop at Lowes again.
Lowes needs to get with the times and get afterpay
With Afterpay taking over all the stores you’d think Lowes would jump on that instead of offering their instore credit card that’s only for those with good credit. Especially when we have 6 kids and have to get new uniforms but would rather pay in instalments. One default and can’t get no credit so I always use Afterpay with only 4 instalments and it pays it off faster so you’d think Lowes would know there’s families out there that would love this option especially when buying school uniforms. So disappointing!
Lowes Bateau Bay Square NSW is what's wrong with retail in Australia
Surely the most ridiculous of all Lowes stores with a nasty piece of work in charge.
Having shopped here due to necessity over the last few years I feel obliged to warn you about the ugly side of retail that will raise it's head here should the middle aged female manager be on duty.
She is rude, dismissing and condescending and treats my Father of 92 years like a child who should be seen and not heard and always asking for too much. You know, like a shirt that fits in a colour he likes.
Shame on you.
Let's not talk about the fact that the elderly, or anyone else can barely navigate Lowes stores, which are now a mixed bag of quality with questionable pricing.
I'm a mens XL size which seems to be the first size to sell out at other stores, but the Lowes Noarlunga store always has stock to suit and a good range to choose from. Inadvertently left my phone in the fitting room, I rang and they had put it aside for me to collect. Staff are friendly but not intrusive. I'm a regular customer and their prices and specials are very competitive. Highly recommended.
- Verified customer
My favorite store was Home Depot. One day just I came here to this store to walking around. Than I spoke with sue in home de decor and just I love this sweet lady got me like a customer. My English not so good but she was understand and had a lot patience with me and my husband She helped me to decided my curtains excellent employee the sweet. SUE.
- Verified customer
Zero card is a credit card not loyalty card
So lowes has sunk to a new low. Advertising 25% throughout store....then saying at the counter...ooh...you have to sign up for our zero discount card.
Well thats fine until you get asked for your drivers license. Then references of people you know. And at that point im like, what is this card?
Well it took a bit to get the sales lady to coff it up. But its a buy now pay later card. It has interest rates, admin fees and can be used against your credit rating etc.
How disgusted i was that they present this card to anyone, essentially s...igning them up for something without full knowledge of the ramifications that can be used against you forever on your record. I am ashamed of lowes behaviour. Asking for my details under false pretence and total disregard for the credit laws.
Do not deal with them online
Placed an online order on May 21 purchasing four items. I am still waiting for two of the items to be delivered. Apparently they are coming from another warehouse. I only received 2 items after numerous phone calls. Their customer service is useless and pathetic. Will never buy from them again. Thankfully I paid with PayPal so they still handle the refund.
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Questions & Answers
I have a shirt I bought and track pants that I purchased at Lowe's but never tried on I find that a to small can I exchange them for something else
Thanks for your note!
Sure can. Our policy states exchange can be made
1. Prouduct is less than 90 days old
2. The swing tags are still attached
3. Clothes unworn or washed
4. Present proof of purchase (either a bank statement or original receipt)
If you provide the above at your local store you can exchange your track pants and shirt
The Lowes Team
Does anyone ever have a problem picking up online orders from Lowes in Mount Druitt? More inregards to the staff there?
Can you email us on email@example.com
We are keen to understand the issue and help you solve this
Lowes sends me requests to write reviews. When I do and send submit, it comes back that my nickname is incorrect. I believe my reviews can help people because of my experience and knowledge. Please advise.
I've never submitted a review to Lowes so I cannot help. Perhaps just write a review on this website, https://www.productreview.com.au as many people will read it.
Hi Mr Kent
Could you please contact me at firstname.lastname@example.org
The Lowes Team
|Category||Physical Shops, Footwear, Underwear and Clothing||Online Shops, Footwear, Underwear and Clothing|
|Mens / Womens Clothing||Mens and Womens||Mens and Womens|
|Labels Sold||Variety of Labels||Variety of Labels|
|Buy Now, Pay Later Options||Independent/Store-Run Option||Independent/Store-Run Option|
|Type of Footwear Offered||Work/Trade/Heavyduty Boots||Work/Trade/Heavyduty Boots|
|Offers Free Standard Shipping||Yes|
|Free Standard Shipping Minimum Order Amount||$100.00|
|Clothing Type||Activewear, Children, General / Everyday, Office / Businesswear, Swimwear and Tradie / Workwear||Activewear, Children, General / Everyday, Office / Businesswear, Swimwear and Tradie / Workwear|
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