Great prices and fast service
I've been purchasing from Lucky Pet Supplies for four years now. Their prices & service is fantastic and I find my orders ship within a day. A parcel got lost by Aussie Post and Lucky Pet great at following it up so I was quite happy with their customer service. I will continue recommending them to my friends and family.
LUCKYPET.COM.AU Sell items with a vey short expiry.
LuckyPet.com.au sell items with very short expiries, possibly old stock they cannot sell. I will never buy again from Un - Luckypet Will stick to local shops, so you can see expiry before you buy??
I have reported them to Elanco Australia for there miss conduct.
Good Range, slow to send
Have purchased from this company approx 4 times now. They do offer good range at competitive prices but I find the postage costs a little high and they can be very, very slow to dispatch. In one instance I placed a large order and after nearly a week of having my money the order was still not dispatched. I rang them to find out the issue and apparently one item on my order was actually out of stock and they had meant to ring me but hadn't got to it yet! Anyway after much mucking around, some bad attitude and confusion on their side about just how much credit/refund I was due, order and credit where sent. I buy specialist diet food for 3 animals so basically I buy from these guys when everyone else is out of stock.
- Verified customer
Decent products, underwhelming service
I've only used Lucky Pets once and found they carry a good range of products and have reasonable prices and delivery times. I ordered two cat carriers, which include four screws each to secure the four corners of the carriers. One of the screws was just a screw top, clearly one not manufactured well and I contacted the support team for a resolution. After many automated responses and a week of looking into the issue, their support offer was for me to head to the local Bunnings and find a match for the other screws myself and then contact them t...o refund the cost of the single screw and 10% off the price of the order. Given that they were low cost carriers, the discount wouldn't be more than a couple of dollars and the additional hassle of me identifying the screw and going to buy a new one was not impressive customer service. I expected a spare screw being mailed to me cheap and that would have been perfectly fine. As a result, I was quite unsatisfied and won't be shopping here again.
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