??!
1 photo
Lufthansa

Lufthansa

1.8 from 50 reviews

Reviews

1.8

50 reviews
5
(3)
4
(5)
3
(3)
2
(5)
1
(34)
  • Value for Money
    1.5 (11)
  • Transparency
    1.3 (12)
  • Seat Room
    2.7 (6)
  • Food
    2.0 (6)
  • In-Flight Service
    2.2 (6)
  • In-Flight Entertainment
    2.5 (6)
  • Wi-Fi
    1.0 (2)
Previous
Next
Anna

AnnaGoldfields, WA

Extremely annoying - Flight Cancelled and Refund due for over 5 months

published

They have cancelled my flight in March due to Covid-19 and promised a refund. I have called them on 1300 655 727 from Australia, and spoke to someone a couple of times in the last 5 months. Both times have been advised refund is in the queue. Tried calling again today, and the number just keeps ringing and eventually just disconnects. Seems like this number has now been disconnected all together with no alternative option to contact them. Have tries to submit feedback on their website, of course there is an error message saying that the website is down. Terrible service and just frustrating. Can someone in this useless company get in touch to get this issue resolved?

Transparency
Value for Money
Seat Room
Food
In-Flight Service
In-Flight Entertainment
Wi-Fi
DepartureWindhoek, Namibia
DestinationFrankfurt, Germany
ClassEconomy
Booking Through Airline
See all answers
Peter S

Peter SSydney, NSW

No Refund after 5 Months

published

I had to cancel my flights due to an illness and advised my Travel Agent in writing on the 31/1/20. I knew I would be charged possible cancellation fees but I had no alternative. I was told by my agent that refunds take a maximum 12 weeks and while I thought that was excessive I accepted it. It is now closer to 20 weeks and still no refund. Covid -19 has put pressure on their resources however my request was prior and should have been well advanced. My Travel agent has followed up repeatedly with no joy. I would never consider travelling with them ever again and buyer beware.

Transparency
Value for Money
ClassBusiness Class
Booking Third Party
See all answers

Not honouring refunds in contact

published

We organized a round the world trip with tickets getting issued through Lufthansa. We cancelled our booking using the refund clause in our contract. It has been 2 months since then and they have not processed the refund. It appears that we are one of hundreds or possibly thousands being strung on while they are threatening bankruptcy. The support team use intentionally misleading phrasing to make it appear that they are making refunds. When pushed to make direct statements that refunds are processing the deflect or ignore.

Criminal, avoid at all costs

Transparency
Value for Money
ClassEconomy
International Airlines

Find out how Lufthansa compares to other International Airlines

Know better, choose better.

Compare all

Impossible to contact for refunds

published
Transparency
Value for Money
ClassEconomy
Booking Through Airline
See all answers

Bad and dissapointing

published
Transparency
Value for Money
Booking Through Airline
Ani

AniSydney, NSW

There customer service easily the worst in the world.

published

There customer service easily the worst in the world. The Australian service Center number goes to Philippines. The service officers cannot speak English and do not understand simple instructions. I asked for my ticket to be changed due to a death of a family member. I provided all supporting documents. They didn’t reply for over a week. I had to call every day. Finally, over the phone, they said we have received all your documents. However, we can’t help.
I have never experienced such low quality customer service elsewhere. Stay away from Lufthansa

Transparency
Value for Money
DepartureSydney NSW, Australia
DestinationHamburg, Germany
ClassEconomy
Booking Through Airline
See all answers
Yan

YanRichmond-Tweed, NSW

  • 5 reviews
  • 1 like

Booking problems

published

I followed select to book flight on skyscanner through Lufthansa rather than slightly cheaper agent. The flight times were changed to a late departure . I tried emailing ringing within Australia and direct to Germany without any success as the numbers given on the website were disconnected or would disconnect when ringing. I finally found a different number and rang Germany direct only to be told that my 24 hour window to change bookings has expired.
I will never use this airline again again and suggest you don't either.

Transparency
Value for Money
DepartureAthens, Greece
DestinationHanover, Germany
ClassEconomy
Booking Through Airline
See all answers
  • Verified customer

Substandard Airline, Worst Experience

published
Seat Room
Food
In-Flight Service
In-Flight Entertainment
Wi-Fi
DepartureMünchen, Germany
DestinationBeijing, China
ClassEconomy
Booking Through Airline
See all answers
Jenny

JennyMurray Region, NSW

Terrible treatment by Lufthansa and their complaints department. Totally humiliating experience.

published

I had bid for, won and paid for an upgrade, then Lufthansa turned us away at the gate in Singapore. Dealing with their complaints department was humiliating and drawn out, with no resolution. Multiple issues and none were dealt with. Being Australian is difficult in that there is no office to visit, to speak in person to a Lufthansa representative. Avoid Lufthansa at all costs ! Luckily QANTAS took over, to get us to and from London.

Transparency
Value for Money
DepartureSingapore
DestinationLondon, UK
ClassPremium Economy
Booking Third Party
See all answers
International Airlines

Find out how Lufthansa compares to other International Airlines

Know better, choose better.

Compare all
Cheryl

CherylSydney, NSW

Terrible

published

Gate changed 3 time then they couldn't find the crew. OMG worst travel experience ever in 40 years of travel. We were delayed 41hrs. In flight service was bad, one crew member treated me with no respect. I have never been humiliated like that before.

Transparency
Value for Money
Seat Room
Food
In-Flight Service
In-Flight Entertainment
DestinationBangkok, Thailand
ClassEconomy
Booking Third Party
See all answers
Joanna Grace

Joanna GraceSydney, NSW

  • 3 reviews

Perfect Fight

published

Fabulous flight from Munich to Singapore on LH 0790 October 3rd very comfortable seats with delicious food. I was looked after by Vivienne Ruckle 1R who was extremely polite, friendly, caring and showed great professionalism.
I would also like to extend my thanks to Selina Weismann 1LA who was equally as friendly and caring.
Thank you girls.

Transparency
Value for Money
Seat Room
Food
In-Flight Service
In-Flight Entertainment
ClassBusiness Class
Booking Through Airline
See all answers
Lucien C.

Lucien C.

  • 3 reviews
  • Verified customer

Lufthansa - ruined our holiday plans

published

My wife and I missed our flight from Rome to Munich in early July because our boarding passes showed the WRONG gate number! The Lufthansa staff at Fiumicino airport were unsympathetic and unhelpful. To add insult to injury, our Lufthansa flight from Warsaw to Frankfurt (one week later) was delayed by one and a half hours, as a result of which we missed our return flights to Singapore and Melbourne! The best they could do, after having us wait for hours in endless queues over TWO DAYS, was to fly us from Dusseldorf to Melbourne via Narita (Tokyo) with different airlines. Not once did we hear the word "sorry". This say a lot about the Lufthansa corporate culture!

Jim Stephenson

Jim StephensonGreater Melbourne (Outer), VIC

  • Verified customer

no compromise at all

published
Transparency
Seat Room
Food
In-Flight Service
In-Flight Entertainment
ClassPremium Economy
Booking Third Party
See all answers
george bouzidis

george bouzidisPerth, WA

  • 41 reviews
  • 37 likes
  • Verified customer

Out of Touch with Premium Customers

published
Transparency
Value for Money
Seat Room
Food
In-Flight Service
In-Flight Entertainment
DestinationThessaloniki, Greece
ClassBusiness Class
Booking Through Airline
See all answers
Grumpy

Grumpy

  • 2 reviews

Australian business travellers are no longer relevant to Lufthansa

published
International Airlines

Find out how Lufthansa compares to other International Airlines

Know better, choose better.

Compare all
wellow1

wellow1northampton

  • 4 reviews
  • 5 likes

chalk and cheese

published
Boz

Boz

  • 3 reviews
  • 1 like
  • Verified customer

Staff don’t care

published

Hi I was on flying Lufthansa airlines on October 19/2018 Singapore to adelaide the flight was 40 min late so fly attend didn’t sere food they give us juice and switch off the light. People where eating own lollies and any body flight 11 pm to Adelaide remember eat some food on airport so you don’t go hungry

The worst airline. No Redeeming Qualities

published
  • Verified customer

Staff just don't care

published

Missed my flight due to illness, called to advise and find out what to do all they could tell me was you must buy new ticket.
Cost me $1.100 from Singapore to Sydney, no offer made they didn't care at all.
Paid for new tickets with other airline I will never fly with Lufthansa again.

beebeegee

beebeegeeMelbourne, Vic

  • 111 reviews
  • 94 likes
  • Verified customer

Great Flights Followed by Appalling Corporate 'Service'

published
1 comment
beebeegee
beebeegee
Page 1 of 3

Questions & Answers

Paparpkn

Paparpknasked

I bought a ticket to Iran and it has 2 transit stops. London and frankfort. So my question is that do I need to have Schengen visa for transiting? Or I'll be fine without having it.
Thank you

1 answer
Amir
Amir

This response is probably too late for you, but maybe someone else could use the info. My understanding is that you need a Schengen visa if you have more than one stop in Europe. It may actually be the European Union, please check with your line that you need a Schengen visa if you have more than one stop in Europe. It may actually be the European Union, please check with the airline. On a personal note, we contacted Lufthansa for my parents traveling to Iran, through Germany with a quick connection through Munich to Frankfurt and then Iran. We were told there are no requirements for a Schengen visa but should check with the German embassy to be sure. I emailed the German consulate near us and was told that there are no requirements for a visa and even provided them the complete itinerary.

Later my parents were denied boarding at the airport and on top of it each were charged $300 per ticket by Lufthansa for tickets change or cancellation. This was in spite of the fact that they actually saw a copy of the email from the German Consulate, basically telling us that they did not need a visa. I spoke to a supervisor for the airline who was extremely non-caring basically telling us that they did not need a visa. I spoke to a supervisor for the airline who was extremely non-caring and almost robotic who refused to credit the complete price of the ticket, although we had done everything right to de determine about the visa requirements. Needless to say this was a very bad experience for us with this airline. I have traveled with them in the past, but this is really the first time we ever needed something from them and they failed to deliver.

Get an answer from our members

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.