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Lumberjack Camper Trailers VIC, Geelong

Lumberjack Camper Trailers VIC, Geelong

4.2 from 62 reviews · View Statistics

Reviews

4.2

62 reviews
  • Product Quality
    4.3 (48)
  • Return Claim MadeYes (7) · No (38)
  • Customer Service
    4.3 (49)
  • Warranty Claim MadeYes (13) · No (31)
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Brett C.

Brett C.Central Highlands and Goldfields, VIC

Love my Glenaire

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Russell S

Russell SSouthwest, VIC

Great Service and Great Product

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1 comment
Lumberjack Camper Trailers
TeresaLumberjack Camper Trailers

Hey there Russell,
Thanks you so much for jumping on here and popping in a review. We are thrilled you are enjoying your Johanna so much - feel free to send us some cool snaps of your set-up some time :-)

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Tim S

Tim SSouthwest, VIC

Great customer service

published

Had some poles bend in my cabin. The lady at lumberjack spent a bit of time helping me work out which numbers they were
Very helpful and they know their product well.
Very happy to be up and running again.
Had put glenaire for 2 years now and use it a lot.
No issues
Very satisfied

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Lumberjack Camper Trailers
TeresaLumberjack Camper Trailers

Hi Tim,
We are always happy to help where we can, thank you for taking the time time to put up a review.
Happy Travels to you and your family!

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After sales support

published

Had issues with rear bed closing on Glenair, was told I need new actuators which I purchased for $2000 installed and rewired to suit new type of actuator, Oh same problem after a number of calls (which went to voice mail) no response ....... after a month had a call to say it was a wiring issue no help in supoprt to identify as it was no a wire issue .... same problem no resolution in fact I am still waiting on her to call me after her meeting (5 months Now) the trailer is great after sales and support is the worst I have every had .....
ZERO rating

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Lumberjack Camper Trailers
TeresaLumberjack Camper Trailers
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Tim

TimWestern District, VIC

Mt. Buffalo Compact 16ft - Perfect off roader for our family of 6!!

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1 comment
Lumberjack Camper Trailers
TeresaLumberjack Camper Trailers

Hi Tim,
It was an absolute pleasure to read your review - thank you so much for taking the time. Your feedback is valuable to everyone and we are thrilled you are so happy with your Mt Buffalo.
Wishing you many happy travels with your family.

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NSW S.

NSW S.Southwest, VIC

Great handover glenaire

published

Got delivery of our glenaire this week. Great camper. Handover with Danni was very informative and helpful. Lots of hints given to pack up.
Trailer easy to open without the winch. Really happy overall

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Lumberjack Camper Trailers
TeresaLumberjack Camper Trailers

Hi :-)
I'm so glad you are so happy with your Glenaire. It was a pleasure working with you and building the camper of your dreams. I just know you and the fam are going to love it!

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Kevin

KevinGreater Melbourne (Inner), VIC

  • 11 reviews
  • 12 likes

Terrible

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2 comments
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TeresaLumberjack Camper Trailers
Kevin
Kevin
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Albert

AlbertGippsland, VIC

buckley campertrailer

published

Camper trailer was perfect for our requirement, easy towing and easy to set up for two retired people.
Kitchen easy to use with gas being plumbed to rear of trailer.

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1 comment
Lumberjack Camper Trailers
TeresaLumberjack Camper Trailers

Hi Albert,
Thanks for your review! I am thrilled you are enjoying your Buckley so much, I'm also glad you have been able to get out and use it. Happy travels :-)

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Amy

AmySouthwest, VIC

Servicing and maintenance

published

Danni from the Geelong servicing team was excellent to deal with. She was able to book if in on short notice and managed the few minor issues we had. Prompt communication and friendly team. We love our Johanna camper which we have had for 4 years now.

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Lumberjack Camper Trailers
TeresaLumberjack Camper Trailers

Hi Amy,
Yay! I am so glad you enjoy your Johanna so much, it was a pleasure working with the both of you - I know there are MANY more adventures to come for you ;-) feel free to share pics of your next holiday with us.

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Shae

Shae Northeast, VIC

We love our hybrid van

published

We Couldn’t be happier without a hybrid caravan from Lumberjack was a great product amazing after sales service easy to deal with team. Looking forward to making lots of happy family memories in our van

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1 comment
Lumberjack Camper Trailers
TeresaLumberjack Camper Trailers

Thanks Shae!
We are so pleased you have been enjoying the whole experience with Lumberjack and our products - we would love to see photos from your trips if you ever want to share them :-)

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Tony van Heerdwaarden

Tony van HeerdwaardenNorthern Region, NSW

We took delivery of our Sorrento on Australia Day

published

Our experience with the lumberjack team from the start talking with Arthur and Teresa at the end has been great

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Lumberjack Camper Trailers
TeresaLumberjack Camper Trailers

Hi Tony,
you have been a pleasure to work with and we are thrilled you are enjoying your Sorrento so much.
Aussie, Aussie, Aussie,
Oi, Oi, Oi !!!

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Emily L

Emily LSouthwest, VIC

Great price great service

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Lumberjack Camper Trailers
TeresaLumberjack Camper Trailers

Hi Emily,
Thank you so much for taking the time to share your experience - it really is important to us that everyone is comfortable along their journey from 'homework' to holiday! We look forward to catching up with you again soon.

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Katrina C.

Katrina C.The Mallee, VIC

Mt beauty best van

published

Fantastic after sales support. Took the time to review the quality before i bought. Easy set up. First trip was to swan hill. Towed well. Its comfortable with the slide out bed. The cooking outside is perfect. Would recommended.

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Lumberjack Camper Trailers
TeresaLumberjack Camper Trailers

Hi Katrina,
I'm so glad you're enjoying your Mt Beauty & thanks so much for taking the time to share your experience! An easy set-up was definitely important to us when designing the Mt Beauty.

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Very friendly professional service

published
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Incentivised ReviewNo
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1 comment
Lumberjack Camper Trailers
TeresaLumberjack Camper Trailers

Hello folks,
Thank you so much for taking the time to write us a review - it means the world to us when we can make great people happy. All the best to you and your family - have a wonderful Christmas.

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Shea

SheaSouth East Queensland, QLD

Excellent Customer Service

published

I couldn’t be happier with the pre and post purchase service I received from the Lumberjack team. Due to COVID I had to buy without a handover, which made things a bit difficult, but all my questions were answered promptly and when I needed to have things replaced, nothing was too much trouble. Absolutely recommend this company.

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Lumberjack Camper Trailers
TeresaLumberjack Camper Trailers

Hi Shea,
You have been an absolute pleasure to work with, we are thrilled you have enjoyed the whole experience.

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Brian69

Brian69AU

  • 2 reviews
  • 1 like

not a good experience

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3 comments
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TeresaLumberjack Camper Trailers
Brian69
Brian69
Lumberjack Camper Trailers
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Dean

DeanSouthwest, VIC

Aftercare Upgrade!!

published

Absolutely love my Eildon camper. It appears the crew have made a massive focus on after sale service. They are great to deal with and made everything seem like it was "no hassle".
Refreshing experience.

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1 comment
Lumberjack Camper Trailers
TeresaLumberjack Camper Trailers

Hi Dean. We were happy to assist and we really appreciate your time to say these kind words. We are so glad you can see these positive changes here at Lumberjack.

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The reviewer stated that an incentive was offered for this review

happy camper

happy camperSouthwest, VIC

new camper

published

The store was easy to move around great to view products very satisfied with items purchased would recommend to anyone very happy can't wait to go camping had a issue with a couple of items danni was very helpful happy camping

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Lumberjack Camper Trailers
TeresaLumberjack Camper Trailers

Hi Happy Camper, thanks so much for taking the time to reach out. We are so glad you love camping as much as us :-)

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David Cross

David CrossSouthwest, VIC

Great Choices

published

Having spent many hours reviewing and traversing the country looking for a camper/ hybrid . We were surprised to see a choice right on our Doorstep. “Lumberjack North Geelong “The many options available was amazing and there attention to detail was very good . Nothing is ever perfect but the Mt Beauty Hybrid we purchased had it all .Whilst COVID has restricted our travels We are very happy . I must say the service repair department under the Management of Danni has been excellent in solving some teething problem.

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Lumberjack Camper Trailers
TeresaLumberjack Camper Trailers

Hi David,
Thanks so much for your kind words, we are so glad you have enjoyed such a positive experience, especially given the year we have just had. All the very best in your future travels.

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Michelle V.

Michelle V.South East Queensland, QLD

COVID made it tough, but we got there

published

We initially saw the Sheoak at a show in Brisbane. We then went away to think and research and still came back to the Sheoak. By the time we ordered, the QLD store had closed and we were dealing direct with Victoria. Given the circumstances the service was amazing and we were able to sort some small issues in reasonable time. Dani and Arthur have responded quickly and did a lot of work finding us someone locally to help with issues. Very helpful and friendly to deal with.

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Lumberjack Camper Trailers VIC, Geelong

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CategoryPhysical Shops and Caravan & Camper Trailer Shops
Seller Type Manufactures Own Products
After Sales ServiceYes
Manufacturer Warranty5 year(s)
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