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Lumberjack Camper Trailers
VIC, Geelong, QLD, Coopers PlainsReviewer Photos & Videos
Brett C.Central Highlands and Goldfields, VIC
Love my Glenaire
I would like to thank LumberJack for a beautiful well made Glenaire,
picked up this morning and came home and loaded her up ready for a big trip down south east coast from Portland ,Kingston then Rapid Bay and back. Big thank you to Arthur & Teresa and Danni for being such a delight in showing us the run down on the camper very helpful.
Special Thank you to Natalie, she has been wonderful with updating me. made the wait less stressful knowing where the camper is and rough time line so I could plan a trip.. Due to delay from this wonderful virus...
Russell SSouthwest, VIC
Great Service and Great Product
After 6 months of research we finally settled on a Lumberjack Johanna Ultra-Light Forward Fold. In our opinion it was a good balance between price, quality and inclusions. We paid our deposit in October 2020 and waited for delivery. As with a lot of things under Covid there was the expected delays, but Lumberjack kept us informed all the way along and mid February we picked up our camper. Handover was very good with a test set-up provided and all the key issues covered. Very professional. We have since completed our first camping trip up ...
Read moreto Wagga Wagga for the long weekend and it all went very smoothly. Extremely happy with the product and because of the light weight fuel usage is not hit that hard. Many thanks to Arthur and his team. Highly recommended.1 comment
Tim SSouthwest, VIC
Great customer service
Had some poles bend in my cabin. The lady at lumberjack spent a bit of time helping me work out which numbers they were
Very helpful and they know their product well.
Very happy to be up and running again.
Had put glenaire for 2 years now and use it a lot.
No issues
Very satisfied
1 comment
TeresaLumberjack Camper Trailers
Hi Tim,
We are always happy to help where we can, thank you for taking the time time to put up a review.
Happy Travels to you and your family!
Find out how Lumberjack Camper Trailers compares to other Caravan & Camper Trailer Shops
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After sales support
Had issues with rear bed closing on Glenair, was told I need new actuators which I purchased for $2000 installed and rewired to suit new type of actuator, Oh same problem after a number of calls (which went to voice mail) no response ....... after a month had a call to say it was a wiring issue no help in supoprt to identify as it was no a wire issue .... same problem no resolution in fact I am still waiting on her to call me after her meeting (5 months Now) the trailer is great after sales and support is the worst I have every had .....
ZERO rating
1 comment
TeresaLumberjack Camper Trailers
Hi Dane,
I am aware of your concerns and hope you have managed to solve your problem with your third party auto electrician whom installed your actuators in your 2017 camper trailer of which you are t...
NSW S.Southwest, VIC
- VIC, Geelong
- Verified customer
Great handover glenaire
Got delivery of our glenaire this week. Great camper. Handover with Danni was very informative and helpful. Lots of hints given to pack up.
Trailer easy to open without the winch. Really happy overall
1 comment
TeresaLumberjack Camper Trailers
Hi :-)
I'm so glad you are so happy with your Glenaire. It was a pleasure working with you and building the camper of your dreams. I just know you and the fam are going to love it!
KevinGreater Melbourne (Inner), VIC
- 11 reviews
- 12 likes
Terrible
Ordered a mount beauty in November. Was told delivery end of December start of January. When the van didn't arrive by the end of January after giving a 5 star review for there pre sale service i removed a star off there review for dangling the carrot and not telling the truth. I then received an abusive phone call from [Name Removed] (the owner) for removing a star and even though I was told delivery end of December start of January like many other customers he then denied telling me that and was very angry at me making me out to be a liar and ...
Read moretold me he would have never said that date because he knew they could never had them ready by this time and would rather give my money back to me than deal with me. Terrible way to treat a customer you lied to. I am happy they have a 1 star review because the only truth I got was getting my deposit back. Wouldn't go near this company again. The next time you want to call a customer and deny what you told them and abuse them [Name Removed], just think its not good business practice and you will probably end up with a 1 star. Maybe get someone not so hot headed to deal with customer relations. Bought a second hand van and couldn't be happier. I wouldn't go near this company again. December January February March April forget it. Dangle the carrot elsewhere.2 comments
TeresaLumberjack Camper Trailers
Hi Kevin.
I understand that you are disappointed, we have along the way acted ethically and honestly and have kept you up to date with the most accurate information at the time. This information was not what you wanted to hear.
...
You told me an approx delivery date. When it wasn't on time I removed 1 star giving you a 4 star review for not delivering on time. You then called me first thing next morning aggressively having a go...
Read more at me saying I'm trying to destroy your business and also stated I made the delivery date up and there is no way you would have told me that date. Well you did and I have been in contact with other customers on the lumberjack Facebook page who also ordered Same van around same time and they got told same date as me. I can post the messages from your other customer if you like. I it's not your product I'm giving a 1 star for as I never ended up getting your product it's your attitude in dealing with a problem. Rule no 1 customer is always rite.AlbertGippsland, VIC
buckley campertrailer
Camper trailer was perfect for our requirement, easy towing and easy to set up for two retired people.
Kitchen easy to use with gas being plumbed to rear of trailer.
1 comment
TeresaLumberjack Camper Trailers
Hi Albert,
Thanks for your review! I am thrilled you are enjoying your Buckley so much, I'm also glad you have been able to get out and use it. Happy travels :-)
Tony van HeerdwaardenNorthern Region, NSW
We took delivery of our Sorrento on Australia Day
Our experience with the lumberjack team from the start talking with Arthur and Teresa at the end has been great
1 comment
TeresaLumberjack Camper Trailers
Hi Tony,
you have been a pleasure to work with and we are thrilled you are enjoying your Sorrento so much.
Aussie, Aussie, Aussie,
Oi, Oi, Oi !!!
Emily LSouthwest, VIC
- VIC, Geelong
- Verified customer
Great price great service
Visited the showroom on a whim and saw a demo Mt Beauty for reduced sale. The female salesperson allowed me to look through things without being pushy and without assuming I know nothing about vans. I appreciated her giving me space. The sales process was smooth with an extra power point added for us and a longer awning has been ordered, hopefully to arrive soon. The staff seemed to genuinely want positive interactions with customers and when we have returned with a couple of issues have been very happy to assist. We have recommended them to ou...
Read morer friends. I was in a bit of a rush with the handover which I regret as I am still learning to use things but appreciate that the staff will always assist and when we take the van for the first service I feel confident that I'll learn even more. Thanks to all the crew, you made me feel like I would want to come visit for a coffee!1 comment
TeresaLumberjack Camper Trailers
Hi Emily,
Thank you so much for taking the time to share your experience - it really is important to us that everyone is comfortable along their journey from 'homework' to holiday! We look forward to catching up with you again soon.
Find out how Lumberjack Camper Trailers compares to other Caravan & Camper Trailer Shops
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Katrina C.The Mallee, VIC
Mt beauty best van
Fantastic after sales support. Took the time to review the quality before i bought. Easy set up. First trip was to swan hill. Towed well. Its comfortable with the slide out bed. The cooking outside is perfect. Would recommended.
1 comment
TeresaLumberjack Camper Trailers
Hi Katrina,
I'm so glad you're enjoying your Mt Beauty & thanks so much for taking the time to share your experience! An easy set-up was definitely important to us when designing the Mt Beauty.
Very friendly professional service
We have been looking into the type of camping accommodation which we would like to use that is off road and came upon the Lumberjack brand. Even though we did not end up going with one of their options I would like to share the really positive professional experience which we had with them. During Covid19 we were unable to actually go to the Lumberjack showroom and therefore everything had to be done on line. To obtain a build date for one of their pods we needed to place down a deposit for which we were happy to do. Once restrictions eased...
Read more we were finally able to go to the showroom. In the end we decided that the pod option was not for us personally but can see the huge benefits of this style of camper. Arthur and his team were nothing but professional and very easy to deal with and our deposit was quickly refunded to our bank account. I would be more than happy to recommend a visit to Lumberjack Camper Trailers to see the various options they have on hand. Thank you again for the being very open, honest and easy to deal with.1 comment
TeresaLumberjack Camper Trailers
Hello folks,
Thank you so much for taking the time to write us a review - it means the world to us when we can make great people happy. All the best to you and your family - have a wonderful Christmas.
Brian69AU
- 2 reviews
- 1 like
- VIC, Geelong
- Verified customer
not a good experience
We have been looking for a long time to find a hybrid caravan, and were over the moon when we found the sorento from lumberjack. During the sales cycle the company was excellent to work with, very vast responses, even during the weekend. The company claimed that parts came from china, but the construction happened in victoria, this was the first lie. we found out later, that lumberjack is just and import company who resells standard chinese products. After we placed the order, it was impossible to get the configuration confirmed on paper (after...
Read more our order, during sales all was possible) and when our personal circumstances changed, we were not impressed that when we cancelled our order even after 3 days of omitting to the sorento we didn't get our 1000 down payment back. We knew this and it was part of the t&c's but still. all communication seized. wouldn't recommend buying from this company, they definitely won't have your back in the long run.3 comments
TeresaLumberjack Camper Trailers
Hi "Brian69"
I am sorry but this is not deserved at all. We will cop it when we make mistakes but you were sold this Sorrento on the proviso that if you for any reason never liked it or it didn't sui...
Read moret we would refund you your $1000 deposit and that's what we did .Hi Teresa, not sure why product review called me brian69, my name is harold wiegers and I live in Queensland. during the purchase I was not allowed to travel to Victoria so I never visited your facili...
Read morety. The website offered a online viewing of the facility / sorento, but this was not possible during the purchase. We have contacted you multiple times with regard to our refund and you never responded. we found it unfair you have kept our money. you have our bank details since they are visible in the bank transfer we made to you. I check my phone and would have responded if i had a chance to get my hard earned money back. We are all about giving small business a chance, but we expect people to be truthful. You could have responded to our messages that you have no intention of giving back our deposit. I am not happy with this situation as all and would like to give you the chance to have it rectified. maybe you should send that message you have claimed you have send.TeresaLumberjack Camper Trailers
Hi Brian69 aka Harold Weigers,
(Brian69 that is your name you chose to use when you registered your Google account from which you send reviews).
We are only glad that you did get in contact with us wh...
sheoak camper trailerNortheast, VIC
- VIC, Geelong
- Verified customer
The Sheoak camper trailer. The perfect choice.
The Sheoak camper is a perfect choice if a lightweight camper is required. It tows effortless behind my jeep wrangler. There is enough storage for your camping requirements. Stopping over for a short one night, enroute to your main destination is a breeze with no setting up required.
The Queen size bed is really comfortable which to me was a home from home. The only cons on this was that a couple of reading lamps would be good as the main L.E.D lights of the cabin which are great but a bit too bright when in bed.
The kitchen area is functional...
WildrobNortheast, VIC
- 5 reviews
- 10 likes
- VIC, Geelong
- Verified customer
Top Camper
We got the Glenaire camper it is much better than the camper we had before. We have used the camper and found somethings need to be fixed I got in contact with Lumberjack Campers and the help was great. I will be truthful I WILL not give a good commit on any items I get that are no good. LumberJack where great with there service and ( I do not work for LumberJack Campers ). The wife and I are going to travel around Australia and the out back and we are taking the camper with us and if I have any troubles with the camper I will be making videos on our trip. So far the camper has been great so I will post more about the campers as I travel
DAVIDCentral, SA
Enjoying our camper more than ever great
After owning our currawong for 2 years we had a small problem. Live chat with Arthur resulted in our problem was solved the same day and the replacement part was sent from Geelong to Adelaide two days latter great stuff lumberjack and ta very much Arthur
Find out how Lumberjack Camper Trailers compares to other Caravan & Camper Trailer Shops
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stephen u.North West, QLD
- QLD, Coopers Plains
- Verified customer
Great camper and very helpful service
I bought a sheoak camper and the sales people were very helpful and answered all of my questions. Very quick service and delivery. Would recommend to others. Great camper and great service
The reviewer stated that an incentive was offered for this review
Allendale
Excellent product.
Easy to setup and pack away .
Build quality looks great and tows nicely.
Boat Rack is solid and easy to use.
Deffinatley would buy from this company again when looking to upgrade.
Spiros N.Sydney, NSW
- VIC, Geelong
- Verified customer
Ticks all the boxes and very versatile.
The service was exceptional without any pressure to buy, answering every question I'd thrown at them and plus some.
I ended up purchasing the Sheoak from there range mainly because of its versatility, I go through some very dense bushland when I go prospecting and to be able to have a unit thats as light and rugged as this make life so much easier.
The little luxuries of a comfortable inclosed pod to sleep in and a well thought of kitchen area makes it a home away from home, the queen size rooftop tent for those tag alongs is also quite comfor...
MathewVictoria
More testing required
The camper itself seems pretty well built we have only been able to get out the once so will test it out further, did however tow very well.
I think maybe their customer service after the sale needs a bit of work, didn’t hear from them for over a week.
Love our camping accessories
Went into see what types of camping accessories they offered and was extremely happy. We ended up purchasing many things and the prices were very reasonable. Customer service was excellent and their product knowledge was helpful.
Questions & Answers
Ryan O.asked
I was wanting to know stud sizes for lumberjack campers bearing and seal sizes as well for a trip I'm doing over Easter
1 answer
TeresaLumberjack Camper Trailers
Hi there,
We use SKF branded bearings, see the codes below
LM15123/245 J2/Q - Inner bearings (Small)
25580/20J2/Q - Outer bearings (Large)
Thank you.
Michelle V.asked
Any chance this store will be opening again soon?
No answers
Sarah S.asked
Does anyone have a Lumberjack Mt Beauty Compact Hybrid? Are you happy with it?
2 answers
I am very interested in the same van. Did you purchase if so would love your feedback.
No we didn't purchase. I got no replies and did a lot of investigation and decided Lumberjack had too many bad reviews. We ended up purchasing a second hand 2009 off road Jayco expander 14ft 2 person with internal shower and toilet. Realise that Jayco's probably aren't the best for off road but it was a good buy.
Details
Category | Physical Shops and Caravan & Camper Trailer Shops | Physical Shops and Caravan & Camper Trailer Shops |
---|---|---|
Seller Type | Manufactures Own Products | Manufactures Own Products |
After Sales Service | Yes | Yes |
Manufacturer Warranty | 5 year(s) | 5 year(s) |
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TeresaLumberjack Camper Trailers
Hey there Russell,
Thanks you so much for jumping on here and popping in a review. We are thrilled you are enjoying your Johanna so much - feel free to send us some cool snaps of your set-up some time :-)