Reviewer Photos & Videos
After sales support
Had issues with rear bed closing on Glenair, was told I need new actuators which I purchased for $2000 installed and rewired to suit new type of actuator, Oh same problem after a number of calls (which went to voice mail) no response ....... after a month had a call to say it was a wiring issue no help in supoprt to identify as it was no a wire issue .... same problem no resolution in fact I am still waiting on her to call me after her meeting (5 months Now) the trailer is great after sales and support is the worst I have every had .....
Ordered a mount beauty in November. Was told delivery end of December start of January. When the van didn't arrive by the end of January after giving a 5 star review for there pre sale service i removed a star off there review for dangling the carrot and not telling the truth. I then received an abusive phone call from [Name Removed] (the owner) for removing a star and even though I was told delivery end of December start of January like many other customers he then denied telling me that and was very angry at me making me out to be a liar and ...told me he would have never said that date because he knew they could never had them ready by this time and would rather give my money back to me than deal with me. Terrible way to treat a customer you lied to. I am happy they have a 1 star review because the only truth I got was getting my deposit back. Wouldn't go near this company again. The next time you want to call a customer and deny what you told them and abuse them [Name Removed], just think its not good business practice and you will probably end up with a 1 star. Maybe get someone not so hot headed to deal with customer relations. Bought a second hand van and couldn't be happier. I wouldn't go near this company again. December January February March April forget it. Dangle the carrot elsewhere.
- VIC, Geelong
not a good experience
We have been looking for a long time to find a hybrid caravan, and were over the moon when we found the sorento from lumberjack. During the sales cycle the company was excellent to work with, very vast responses, even during the weekend. The company claimed that parts came from china, but the construction happened in victoria, this was the first lie. we found out later, that lumberjack is just and import company who resells standard chinese products. After we placed the order, it was impossible to get the configuration confirmed on paper (after...our order, during sales all was possible) and when our personal circumstances changed, we were not impressed that when we cancelled our order even after 3 days of omitting to the sorento we didn't get our 1000 down payment back. We knew this and it was part of the t&c's but still. all communication seized. wouldn't recommend buying from this company, they definitely won't have your back in the long run.
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A good camper let down by poor rust protection
We really feel let down with this camper in regards to rust protection water leaks poor after sales service
The camper its self is put together okay and well thought out its a pity that they just dont build them to last hate to think what will happen if we take it off road
Very very poor after sales service
Do not EVER invest in a company that the after sales service is so poor. Trailer not even 12 mths delivered to us and say it's our of Warranty. Poor
Beware Sheoak off road not fit for purpose
2 days into Oodnadatta track and chassis completely failed, first trip in camper not even 6 months old. Is being repaired however this is taking a while. Just do your homework.
Questions & Answers
I was wanting to know stud sizes for lumberjack campers bearing and seal sizes as well for a trip I'm doing over Easter
Lumberjack Camper Trailers
We use SKF branded bearings, see the codes below
LM15123/245 J2/Q - Inner bearings (Small)
25580/20J2/Q - Outer bearings (Large)
Does anyone have a Lumberjack Mt Beauty Compact Hybrid? Are you happy with it?
I am very interested in the same van. Did you purchase if so would love your feedback.
No we didn't purchase. I got no replies and did a lot of investigation and decided Lumberjack had too many bad reviews. We ended up purchasing a second hand 2009 off road Jayco expander 14ft 2 person with internal shower and toilet. Realise that Jayco's probably aren't the best for off road but it was a good buy.
Get an answer from our members and Lumberjack Camper Trailers representatives
|Category||Physical Shops and Caravan & Camper Trailer Shops||Physical Shops and Caravan & Camper Trailer Shops|
|Seller Type||Manufactures Own Products||Manufactures Own Products|
|After Sales Service||Yes||Yes|
|Manufacturer Warranty||5 year(s)||5 year(s)|
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