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Lumberjack Camper Trailers

Lumberjack Camper Trailers

VIC, Geelong, QLD, Coopers Plains
4.0 from 72 reviews · View Statistics

Reviews

  • Product Quality
    1.6 (10)
  • Return Claim MadeYes (3) · No (6)
  • Customer Service
    1.1 (10)
  • Warranty Claim MadeYes (6) · No (3)
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After sales support

published

Had issues with rear bed closing on Glenair, was told I need new actuators which I purchased for $2000 installed and rewired to suit new type of actuator, Oh same problem after a number of calls (which went to voice mail) no response ....... after a month had a call to say it was a wiring issue no help in supoprt to identify as it was no a wire issue .... same problem no resolution in fact I am still waiting on her to call me after her meeting (5 months Now) the trailer is great after sales and support is the worst I have every had .....
ZERO rating

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Lumberjack Camper Trailers
TeresaLumberjack Camper Trailers
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Kevin

KevinGreater Melbourne (Inner), VIC

  • 11 reviews
  • 12 likes

Terrible

published
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2 comments
Lumberjack Camper Trailers
TeresaLumberjack Camper Trailers
Kevin
Kevin
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Brian69

Brian69AU

  • 2 reviews
  • 1 like

not a good experience

published
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3 comments
Lumberjack Camper Trailers
TeresaLumberjack Camper Trailers
Brian69
Brian69
Lumberjack Camper Trailers
TeresaLumberjack Camper Trailers
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Very disappointing

published

Their service is great... until they’ve get your money! I’ve had nothing but issues / faults. They avoid responding or completing any repairs. Very poor customer service. Poor quality product, think twice before purchasing a Lumberjack!

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Lumberjack Camper Trailers
TeresaLumberjack Camper Trailers
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Terrible

published

Unfortunately this company sells faulty and sub standard equipment and the service is appalling. They are liars and are really rude, do not deal with this company if you want a product that works and is backed by the company that sells it.

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Lumberjack Camper Trailers
TeresaLumberjack Camper Trailers
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wombat

wombatQLD, 4217

  • 22 reviews
  • 23 likes

A good camper let down by poor rust protection

published

We really feel let down with this camper in regards to rust protection water leaks poor after sales service
The camper its self is put together okay and well thought out its a pity that they just dont build them to last hate to think what will happen if we take it off road

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Cathy W.

Cathy W.Canberra 2600, ACT

Very very poor after sales service

published

Do not EVER invest in a company that the after sales service is so poor. Trailer not even 12 mths delivered to us and say it's our of Warranty. Poor

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Luke Montague

Luke MontagueSydney Surrounds, NSW

LEMON

published

Still waiting one year to be fixed,actuators gone jock wheel gone, Treg hitch wont sit Flush with tow bar, water leaks in front storage, boat rack rivets are not in frame. Keep getting told they are going to fix but then no communication after that, always chasing them.
Once they have your money they dont care about you. Some of the worst after sales Ive ever seen buyers BEWARE

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Nothing but a headache

published
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Incentivised ReviewNo
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Thommo

ThommoGreater Melbourne (Outer), VIC

  • 2 reviews
  • 3 likes

Beware Sheoak off road not fit for purpose

published

2 days into Oodnadatta track and chassis completely failed, first trip in camper not even 6 months old. Is being repaired however this is taking a while. Just do your homework.

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WGC

WGCMetropolitan Adelaide, SA

  • 2 reviews
  • 5 likes

Poor quality control and poor service

published

after 2.5 years of trying to get a very long list of things wrong (some from day 1) fixed, had to resort to the Fair Trading to get them addressed. Promises, promises along the way meant nothing. Canvas replaced twice and every time it goes up more holes appear. Now they still haven't complied with Fair Trading decision. Certainly a case of buyer beware and if you need things fixed (or get the lemon) make sure you have written evidence of discussions. Don't allow timing to draw out. Make sure they stick to any time frames you determine are reasonable.

Incentivised ReviewNo
Return Claim MadeYes
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Ben

Ben

  • 2 reviews
  • 6 likes

BEWARE of Lumberjack Camper Trailers

published
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Jen

JenParalowie

  • 2 reviews
  • 8 likes

Very unhappy customers will never recommend one of these's campers to anyone

published
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Bad campers all over, and terrible to deal with

published

I bought one of the allendales, have had nothing but problems from day one, keep being told that it will be fix but no time frame or plan. Eg some problems gas pluming leaks, tent is poorly made and on first tip stated to fall apart. Welding is cracked and there is more. If I was you go else where for your camper don't buy from lumberjack.

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James Bond

James BondMelbourne

Average Trailers, shocking people

published

Owned one of these campers for almost a year. Everything was fantastic, until they had my money. Sales Manager lied about inclusions and kept making excuses. Being a customer means nothing to them, they will do whatever they have to, in order to keep selling trailers, even lying at the expense of their customers. The trailer was decent, but not worth the pricetag. Next time I'll buy an Aussie/American/South African made trailer.

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Questions & Answers

Ryan O.

Ryan O.asked

Lumberjack Camper Trailers

I was wanting to know stud sizes for lumberjack campers bearing and seal sizes as well for a trip I'm doing over Easter

1 answer
Lumberjack Camper Trailers
TeresaLumberjack Camper Trailers

Hi there,
We use SKF branded bearings, see the codes below
LM15123/245 J2/Q - Inner bearings (Small)
25580/20J2/Q - Outer bearings (Large)
Thank you.

Michelle V.

Michelle V.asked

QLD, Coopers Plains

Any chance this store will be opening again soon?

No answers
Sarah S.

Sarah S.asked

Lumberjack Camper Trailers

Does anyone have a Lumberjack Mt Beauty Compact Hybrid? Are you happy with it?

2 answers
Steve W
Steve W

I am very interested in the same van. Did you purchase if so would love your feedback.

Sarah S.
Sarah S.

No we didn't purchase. I got no replies and did a lot of investigation and decided Lumberjack had too many bad reviews. We ended up purchasing a second hand 2009 off road Jayco expander 14ft 2 person with internal shower and toilet. Realise that Jayco's probably aren't the best for off road but it was a good buy.

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Details

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CategoryPhysical Shops and Caravan & Camper Trailer ShopsPhysical Shops and Caravan & Camper Trailer Shops
Seller Type Manufactures Own ProductsManufactures Own Products
After Sales ServiceYesYes
Manufacturer Warranty5 year(s)5 year(s)
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