LumiDermis Regenmask LED Facial Mask

Waste of money – Lumi dermis mask worked for 4 months and now has stopped turning on Customer support non- existent and don’t respond at all Don’t buy this mask

Scam! Scam! Scam! – DON'T EVEN THINK OF BUYING! Last year was definitely Scam Friday for me. Unlike any other year, I did not check genuine reviews, besides the totally fake ones they bought. Since the price was in euros, i thought is coming from Europe, not Canada! Only when I've noticed it is taking way too long I started to have doubts and told them I will not… Read more

keep it. They are using a very shady transport option, not an official one who would have asked duty taxes.

They accepted the return, although bought during so called "sales". Yes, the product is from China, cheap plastic, did not take it out of the box. No invoice, no company name, no fiscal identification. Wrap it up, paid 35 euros to send it back through the official post. They gave me a private address and name: Alassane Souare, 308-2320 rue Tupper Montréal, H3H 0B8 Quebec Canada. On Google maps looks like a block of apartments.

Parcel arrived now in Canada and is available to pick up for a week and, surprise, they do not go to pick it up! Of course taxes have to be paid, 42 Canadian dollars, which i expect not to see it, still they should reimburse 120 eur. No reply to my questions anymore. I have sent them all the emails from Canadian post.

Now the payment. In Europe at least is operated through Striped who cannot do anything. If I was not completely blind, I should have used PayPal (totally reimbursed by now!) I will try another legal way.

Conclusion: no online buying from now on, go to the shop, talk to an "actual" person, take a receipt with identification data of an "actual" legal company.

UPDATE: after carefully checking the tracking number, parcel was sent from China but they put me to send it back to Canada.

I have filed a police report, without any hope that I will see my money back, but I do hope they will put down this website for good. I encourage you to to the same if it is not a hassle to do it. In the Netherlands can be done online.

Terrible – In short - this is a scam. The product has a print-at- home manual, with no manufacturers guarantee, or user manual. The mask is hard as rock, uncomfortable and does not stay on the face, even when rightly strapped to the head - as it is my way too heavy. The company customer service is terrible - there is no streamlined channel for processing… Read more

returns. The process does feel as if you asking for a favour, rather than feeling reassured in getting your money back. I have been waiting two months for a refund, whilst the tracking service indicates they made multiple attempts to deliver, but there was nobody on the other end to answer. Scam.

Worst experience – Less than one star. Completely fraudulent. Claim they are approved by FDA they are not - this item is not safe Show details

Fraud – SCAM! AVOID! They will take your money and run. DO NOT BUY.

SCAM! Avoid! – Not even worth one star! The mask is cheap and the attachments are so sketchy, I’m afraid I get electrocuted or burned if I use it! Paid too much because I was dumb enough to forgo research. (late night scrolling) All my emails are being ignored…. Zero customer service despite what they advertise Show details

Worst company ever – If I could give 0 stars, I would. The website is completely fraudulent. They will send you a mask worth significantly less than you pay - it is a drop shipped item. They do not honour their return policy by simply ignoring any emails regarding refunding the mask. It is cheaply made and I suspect is completely useless. I am normally more thorough at researching but their marketing was quite clever. Avoid at all costs.