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luvyourphone.com.au

luvyourphone.com.au

4.8 from 1,280 reviews · View Statistics

Reviews

  • Product Quality
    1.3 (12)
  • Return Claim MadeYes (2) · No (13)
  • Shipping
    1.5 (6)
  • Warranty Claim MadeYes · No (15)
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Reviewer Photos & Videos

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checkbuy
checkbuyAU
  • 2 reviews

Faulty phone

published

My iPhone 6s lasted 1 day longer than the 6 month warranty. No redress. This is NOT a fair merchandiser.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedApple iPhone 6s 128GB
Darwish
DarwishAustralian Capital Territory
  • 17 reviews
  • 1 like

Don't Use Them

published

ordered 2 mobile phones
didn't get my items now for the last month, back and forth through kogan.
unprofessional replies with that they don't have stock.
and then they sent one item and didn't send the second and after i send them they asked me for IMEI for the first one so annoyed really i will never ever buy from them again.
also check out reviews on google and you will know what i'm talking about this is the worst online experience ever.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedApple iPhone 7

Its very bad

published

I ordered an iphone 7 plus from this store and they gave me a tracking number to ensure that it would arrive, but what we didnt know they didnt even have the product in stock, after 2 weeks of waiting I emailed this store to see if there was a lost package, when we found out they didnt have it, we were refunded and offered terrible offers with 5% off, TERRIBLE service. I would never buy from here again.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
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David
DavidSouth East Queensland, QLD

I dont think I received an apple genuine product

published

I believe that I got sold a fake copy of a headset, it looks very different from my original ones, the cables are very thin and look like they will break easily

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedApple iPod In-Ear

Do not trust this company

published

Item ordered for Mothers Day. I used this company because they promised same day shipping. They marked the status as sent but 4 days later AusPost advised they had not been given the item to deliver. After some denial I got an apology and was told a new item was being sent Express Post....1 day later AusPost still have nothing....very upset children because no gift for mum. Disgraceful

Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
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Wendy Z.
Wendy Z.20 Mar 2020
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Bad my phone has screen burn in i can see the bar on top and bottom i want a full refund

published

Bad my phone has screen burn in i can see the bar on top and bottom i want a full refund its terrible i cant even fix it its anoying

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedSamsung Galaxy S7

Appalling service.

published

I had ordered something from their kogan market more than 10 days ago and 1. My item has not appeared and 2 the tracking number does not work! I am incredibly upset and shocked at how god awful this is.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product Purchasedhead phones
Maxwell Kyle S.
Maxwell Kyle S.Central Queensland, QLD
  • Verified

iPad Not In Working Order $699

published

I wouldn’t recommend this supplier as I bought from dicksmith online and this was the seller but was concerned if the quality will reflect in person and I was proven right to be concerned I wouldn’t get a quality product...

Product Quality
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo
MIGRATION A.
MIGRATION A.Greater Melbourne (Outer), VIC

Fraud company and Fraud Indian Staff

published

Got calls from their representatives. Asked for my id to convert my existing vodafone account to telstra and give a new ipad 11 pro 256 GB Space grey. Instead used my id to take out one ipad and 3 iphones from Optus and Vodafone.
Cheaters and liars. Fraudulent people. Would never recommend to anyone. I want to report them to media to show all the evidences.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
luvyourphone.com.au
Jay D.luvyourphone.com.au
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Melanie G.
Melanie G.Greater Melbourne (Metropolitan), VIC

Unimpressed

published

My first order after one month still haven't received contact and customer service after 3 days which replaced and resend via express post now still waiting on order and haven't received which was 5 days ago

Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedHuawei P10 Plus
Jessica
JessicaSouth East Queensland, QLD
  • 4 reviews
  • 4 likes

Wont stop harassing me to buy a phone!

published
Product Quality
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo
Product PurchasedNothing
2 comments
Jessica
Jessica

And they try and give out incentives for rates and stars! What kind of company is this?

luvyourphone.com.au
Jay D.luvyourphone.com.au
Lelly F
Lelly FWide Bay-Burnett, QLD

Apple ipad

published

Ordered an apple ipad am still waiting 9n response to 3 emails as had not received certified australian wall charger in box. As decribed in box of contents when placed order.

  • Thumbnail
Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedApple iPad 4
Teroera T.
Teroera T.South East Queensland, QLD

its fake dont buy ,

published

absolutely fake guys dont buy , stay away . staff cant under stand English they only know their sails pitch.
they trying to rip you off. they saying its cheap but they want only your details , you wont get any thing ,
they just changed their name from mobile city to this one .....

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product Purchasednothing
1 comment
luvyourphone.com.au
Jay D.luvyourphone.com.au
mahpara
mahparaSydney, NSW

its totally a scam

published
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
luvyourphone.com.au
Jay D.luvyourphone.com.au

Hi Mahpara, We are sorry to hear about what happened. However, we do not ask for any birth certificate from our customers. Please note that we only sell phones and we do not offer mobile plans.

Faisal
FaisalSydney, NSW

Samsung Galaxy Edge Plus

published

An excellent product arrived fast and described properly excellent communication and a beautiful looking phone thank you so much.

eBay id: mainfriend

March 5th 2019 Update: Terrible seller on ebay - won't buy again

Bad experience buying phone.
They sell faulty & substantially lower grade rejected phones & then slack to deal with warranty issues.
I bought total of 13 phones from these people for extended family members and after having issues with 5 of them they have now blocked me from purchasing anything from eBay.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
luvyourphone.com.au
Jay D.luvyourphone.com.au

Thank you Faisal !

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Questions & Answers

gum
gumasked

why you don't mention iphone 11 on your website
is you don't have iphone 11 stock?

1 answer
Fired Up
Fired Up

I dont have one

Sajida parveen
Sajida parveenasked

Someone call me luvyourphone company and they give me a offer samsang s10 and then they send me wrong phone they asked me to send them back to my on charge and give me more discounts on phone totally fraud company and now they not pick up my phone their is 0280060641 can u inquiry please and refund my $18.35

No answers
mahpara
mahparaasked

why dont you guys picking up my phone u scamers

No answers
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