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luvyourphone.com.au

luvyourphone.com.au

4.8 from 1,286 reviews · View Statistics
See the Best Electronics & Computing Shops in 2021 as rated by Australians on ProductReview.com.au.
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Reviews

  • Product Quality
    2.0 (16)
  • Return Claim MadeYes (2) · No (17)
  • Shipping
    2.7 (10)
  • Warranty Claim MadeYes · No (19)
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Reviewer Photos & Videos

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checkbuy
checkbuyAU
  • 2 reviews

Faulty phone

published

My iPhone 6s lasted 1 day longer than the 6 month warranty. No redress. This is NOT a fair merchandiser.

Product Quality
1/5
Shipping
4/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedApple iPhone 6s 128GB
John O.
John O.Metropolitan Adelaide, SA

Great Customer Service!

published

Unfortunately, phone slipped through the net and was still locked to a carrier. However, the customer service support was great (5 stars!) and they soon got me on track. Thank you!

Product Quality
4/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedSamsung Galaxy J5 Pro
Darwish
DarwishAustralian Capital Territory
  • 17 reviews
  • 1 like

Don't Use Them

published

ordered 2 mobile phones
didn't get my items now for the last month, back and forth through kogan.
unprofessional replies with that they don't have stock.
and then they sent one item and didn't send the second and after i send them they asked me for IMEI for the first one so annoyed really i will never ever buy from them again.
also check out reviews on google and you will know what i'm talking about this is the worst online experience ever.

Product Quality
3/5
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedApple iPhone 7
krusty720
krusty720North Queensland, QLD

Great service

published

Found the site easy to navigate and all things laid out pretty well. The ipad didn't do exactly what i wanted but is still great and i use it all the time.

Product Quality
4/5
Shipping
4/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
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Its very bad

published

I ordered an iphone 7 plus from this store and they gave me a tracking number to ensure that it would arrive, but what we didnt know they didnt even have the product in stock, after 2 weeks of waiting I emailed this store to see if there was a lost package, when we found out they didnt have it, we were refunded and offered terrible offers with 5% off, TERRIBLE service. I would never buy from here again.

Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
David
DavidSouth East Queensland, QLD

I dont think I received an apple genuine product

published

I believe that I got sold a fake copy of a headset, it looks very different from my original ones, the cables are very thin and look like they will break easily

Product Quality
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedApple iPod In-Ear
Clive
Clive
  • 2 reviews

Do not trust this company

published

Item ordered for Mothers Day. I used this company because they promised same day shipping. They marked the status as sent but 4 days later AusPost advised they had not been given the item to deliver. After some denial I got an apology and was told a new item was being sent Express Post....1 day later AusPost still have nothing....very upset children because no gift for mum. Disgraceful

Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo

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Wendy Z.
Wendy Z.20 Mar 2020
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Bad my phone has screen burn in i can see the bar on top and bottom i want a full refund

published

Bad my phone has screen burn in i can see the bar on top and bottom i want a full refund its terrible i cant even fix it its anoying

Product Quality
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedSamsung Galaxy S7

Appalling service.

published

I had ordered something from their kogan market more than 10 days ago and 1. My item has not appeared and 2 the tracking number does not work! I am incredibly upset and shocked at how god awful this is.

Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Purchasedhead phones
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Maxwell Kyle S.
Maxwell Kyle S.Central Queensland, QLD
  • Verified

iPad Not In Working Order $699

published

I wouldn’t recommend this supplier as I bought from dicksmith online and this was the seller but was concerned if the quality will reflect in person and I was proven right to be concerned I wouldn’t get a quality product...

Product Quality
1/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeNo
MIGRATION A.
MIGRATION A.Greater Melbourne (Outer), VIC

Fraud company and Fraud Indian Staff

published

Got calls from their representatives. Asked for my id to convert my existing vodafone account to telstra and give a new ipad 11 pro 256 GB Space grey. Instead used my id to take out one ipad and 3 iphones from Optus and Vodafone.
Cheaters and liars. Fraudulent people. Would never recommend to anyone. I want to report them to media to show all the evidences.

Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
luvyourphone.com.au
Jay D.luvyourphone.com.au
Melanie G.
Melanie G.Greater Melbourne (Metropolitan), VIC

Unimpressed

published

My first order after one month still haven't received contact and customer service after 3 days which replaced and resend via express post now still waiting on order and haven't received which was 5 days ago

Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedHuawei P10 Plus
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Amir A.
Amir A.Greater Melbourne (Metropolitan), VIC

Service could be better

published

Initially I wrote: "The reviews on this site are written by them. The one genuine review is the 1 star. I ordered an ipad mini, didn't receive it, their email bounces back and their number is disconnected." After I wrote this review, I then got a phone call from them, apologising for the late shipment, that the product I had ordered wasn't available but they upgraded me to the next version of the iPad at no cost and the ipad arrive today. So they did resurrect themselves, but I am still slightly scared because of the initial experience!

Product Quality
4/5
Shipping
4/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedApple iPad mini 3 Wi-Fi + Cellular
Jessica
JessicaSouth East Queensland, QLD
  • 4 reviews
  • 4 likes

Wont stop harassing me to buy a phone!

published
Product Quality
1/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeNo
Product PurchasedNothing
Jessica
Jessica

And they try and give out incentives for rates and stars! What kind of company is this?

luvyourphone.com.au
Jay D.luvyourphone.com.au
Lelly F
Lelly FWide Bay-Burnett, QLD

Apple ipad

published

Ordered an apple ipad am still waiting 9n response to 3 emails as had not received certified australian wall charger in box. As decribed in box of contents when placed order.

  • Thumbnail
Product Quality
3/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedApple iPad 4

Questions & Answers

gum
gumasked

why you don't mention iphone 11 on your website
is you don't have iphone 11 stock?

1 answer
Fired Up
Fired Up

I dont have one

Sajida parveen
Sajida parveenasked

Someone call me luvyourphone company and they give me a offer samsang s10 and then they send me wrong phone they asked me to send them back to my on charge and give me more discounts on phone totally fraud company and now they not pick up my phone their is 0280060641 can u inquiry please and refund my $18.35

No answers
mahpara
mahparaasked

why dont you guys picking up my phone u scamers

No answers
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