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no response to problem with phone
call to report that the new phones battery goes flat within 24 hr with no use. I was told that I would be contacted by luvyourphone within 1/2 hour but 3 days later no response
Terrible you sent the wrong iPhone!
I am not satisfied as I paid for a iPhone 7 and was sent an iPhone 6! Now still trying to have it returned I am Not happy at all
I was told pay by 2 pm and it will be shipped out today,still waiting after 2
weeks,then i wanted to buy a different phone,and was told that i was being refunded, so i had to pay full amount,still waiting
I have bought phones of you for years,and have recommended you many times
But never again,no phone or refund after 2 weeks
You should be reported
Apple Watch disaster
Be very careful buying from this company. I brought a Apple Watch from them. Three months later it came up with a charging error (green snake), I kept the watch on charge for 5 hours as per the advice from Apple. The screen then went red and had lines going through it. This item had not been dropped or in the water, sent it back as its was still under warranty. They are now saying there is damage to the LCD which isnt covered by their warranty and they want $180 to fix it. What the hell. all it did was run out of charge. This is obviously a watch fault. Complete waste of money.
At first great! Now I’m over waiting for my refund!
Received my iPhone XS Max all was great fast shipping, loved it until every time I would charge to phone it would glitch and shut down couldn’t use the phone! I have returned the phone and have asking for a refund as I don’t want a replacement or repair, but I can’t seem to get a straight answer! I just want my money back!
I have a defective phone that I received less than 30 days ago. After continual emails & phone calls I have had no response. all I want is a phone that works.
Fast delivery . Poor customer service . Treat you like a fool and lie to you. Never buy anything from this place . Worst experience ever. Still waiting on them to ring me back.
very bad customer service
brought a phone arrived very fast but it did not work properly so I had to send it back . then I got an email saying a replacement would be sent . a couple of days later I hadent heard anything so I call them again and get told they would sort it out and they would get back to me at the end of the day . 5 minutes before they close I had not heard from them so again I call them to be told they now won't have an answer till after the week end . DO NOT trust this company they don't care about customers once they have your money
Great customer service
I've purchased two phones and got one replaced under warranty over the past year, the customer service is top-notch and zero hassles with my warranty claim. The main issue I've encountered is two of the three phones I got from Luvyourphone were in the wrong colour.
The first phone I got from them was a Google Pixel in white, which was sold as "new condition" but came with a scratch to the rear. The second phone I got from them was a Samsung Galaxy S9 in grey, which was sold as "good" and was covered in grime but after polishing it, it was in b...etter shape than the Google Pixel. The Pixel died and got replaced with a Pixel 2, and the quality was flawless. Overall, they are not very consistent and often deliver the wrong colour. Nevertheless they are still great value and will continue to purchase their phones.
Quick and painless!
I recently bought an iPhone through Certified Tech Direct, and while I was stoked on its Like New condition, the battery began to fail almost immediately. They said I could take it in to their sister company LuvYourPhone (Sydney Mobile Phone Repairs in Beverly Hills) to get the battery replaced under warranty, so I rang them up, and George said to bring it right in and he'd sort it out while I waited.
Upon arrival George did some quick diagnostics to make sure nothing else was causing the problem, and then set about installing the brand new ba...ttery. He was friendly, straightforward and honest, easy to chat to, efficient and careful, and clearly knows his way around these phones. He even cleaned the screen and whacked on a screen protector free of charge. Thanks, George! If I have any other issues with this phone I know where I'll be taking it! I would highly recommend this shop to anyone in need of a phone repair.
Samsung Note 8
this is the second time i have purchased a phone from you, postage has always been extremely fast,excellent communication and great phones. thankyou for great service will definitely check back on you when i need to purchase another phone
Review collected in partnership with luvyourphone.com.au
Terrible after sales warranty service
I really love the idea of luvourphone. I loved the great price of the phone and speedy delivery. The phone had a faulty touch screen that would take repeated swipes to open the phone. I returned the phone for warranty claim (received by them March 7th 2019) and now over a month later, I STILL have no phone.
I have emailed several times and I every response is a generic "We have contacted the warehouse and they have informed us it has been sent to an authorised repairer). We will contact you when we have an update." BUT they never contact me until I ask again days later.
Never a customer again. Who can afford to go over a month without their phone in this age?
Questions & Answers
why you don't mention iphone 11 on your website
is you don't have iphone 11 stock?
I dont have one
Someone call me luvyourphone company and they give me a offer samsang s10 and then they send me wrong phone they asked me to send them back to my on charge and give me more discounts on phone totally fraud company and now they not pick up my phone their is 0280060641 can u inquiry please and refund my $18.35
why dont you guys picking up my phone u scamers
Get an answer from our members and luvyourphone.com.au representatives
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