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luvyourphone.com.au

luvyourphone.com.au

4.8 from 1,278 reviews · View Statistics

Reviews

  • Product Quality
    1.2 (18)
  • Return Claim MadeYes (9) · No (14)
  • Shipping
    1.9 (12)
  • Warranty Claim MadeYes (9) · No (15)
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checkbuy

checkbuyAU

  • 2 reviews

Faulty phone

published

My iPhone 6s lasted 1 day longer than the 6 month warranty. No redress. This is NOT a fair merchandiser.

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They didn’t have my phone, and didnt tell me about it

published

I ordered phone on wednesday with express delivery because my old one was broken and needed phone asap. It supossed to be within 24 hours at my place. On friday i wrote to them what about my delivery and they told me the phone i ordered is not available anymore. Didnt offer anything else. I was trying to call them friday and saturday. And finally on monday somebody pick up and send my money back. Horrible contact and costumer service. i dont recomend that website. At least finally i got my money back

Shipping
Incentivised ReviewNo
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I was sent an outdated, incorrect model phone

published

I purchased a Google Pixel 3 phone online, then purchased accessories for it elsewhere, but i was sent a Pixel 1 phone unknowingly.
I set it up with all my details etc, but when my screen cover and case arrived they didnt match up!
After investigating further i discoverd i had been sent the wrong phone!

Still awaiting an appropriate and mutual resolution.....inconvenienced and not happy thus far.

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123abc

123abcCentral Queensland, QLD

no response to problem with phone

published

call to report that the new phones battery goes flat within 24 hr with no use. I was told that I would be contacted by luvyourphone within 1/2 hour but 3 days later no response

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Glenys W.

Glenys W.Gippsland, VIC

Terrible you sent the wrong iPhone!

published

I am not satisfied as I paid for a iPhone 7 and was sent an iPhone 6! Now still trying to have it returned I am Not happy at all

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Stephen  Quintano

Stephen QuintanoMid North Coast, NSW

Disgraceful

published

I was told pay by 2 pm and it will be shipped out today,still waiting after 2
weeks,then i wanted to buy a different phone,and was told that i was being refunded, so i had to pay full amount,still waiting
I have bought phones of you for years,and have recommended you many times
But never again,no phone or refund after 2 weeks
You should be reported

Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeYes
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Darwish

DarwishAustralian Capital Territory

  • 17 reviews
  • 1 like

Don't Use Them

published

ordered 2 mobile phones
didn't get my items now for the last month, back and forth through kogan.
unprofessional replies with that they don't have stock.
and then they sent one item and didn't send the second and after i send them they asked me for IMEI for the first one so annoyed really i will never ever buy from them again.
also check out reviews on google and you will know what i'm talking about this is the worst online experience ever.

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Its very bad

published

I ordered an iphone 7 plus from this store and they gave me a tracking number to ensure that it would arrive, but what we didnt know they didnt even have the product in stock, after 2 weeks of waiting I emailed this store to see if there was a lost package, when we found out they didnt have it, we were refunded and offered terrible offers with 5% off, TERRIBLE service. I would never buy from here again.

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David

DavidSouth East Queensland, QLD

I dont think I received an apple genuine product

published

I believe that I got sold a fake copy of a headset, it looks very different from my original ones, the cables are very thin and look like they will break easily

Product Quality
Incentivised ReviewNo
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Katrina

KatrinaSouth East Queensland, QLD

Apple Watch disaster

published

Be very careful buying from this company. I brought a Apple Watch from them. Three months later it came up with a charging error (green snake), I kept the watch on charge for 5 hours as per the advice from Apple. The screen then went red and had lines going through it. This item had not been dropped or in the water, sent it back as its was still under warranty. They are now saying there is damage to the LCD which isnt covered by their warranty and they want $180 to fix it. What the hell. all it did was run out of charge. This is obviously a watch fault. Complete waste of money.

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Do not trust this company

published

Item ordered for Mothers Day. I used this company because they promised same day shipping. They marked the status as sent but 4 days later AusPost advised they had not been given the item to deliver. After some denial I got an apology and was told a new item was being sent Express Post....1 day later AusPost still have nothing....very upset children because no gift for mum. Disgraceful

Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
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Bad my phone has screen burn in i can see the bar on top and bottom i want a full refund

published

Bad my phone has screen burn in i can see the bar on top and bottom i want a full refund its terrible i cant even fix it its anoying

Product Quality
Incentivised ReviewNo
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At first great! Now I’m over waiting for my refund!

published

Received my iPhone XS Max all was great fast shipping, loved it until every time I would charge to phone it would glitch and shut down couldn’t use the phone! I have returned the phone and have asking for a refund as I don’t want a replacement or repair, but I can’t seem to get a straight answer! I just want my money back!

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1 comment
Melissa
Melissa
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Appalling service.

published

I had ordered something from their kogan market more than 10 days ago and 1. My item has not appeared and 2 the tracking number does not work! I am incredibly upset and shocked at how god awful this is.

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Maxwell Kyle S.

Maxwell Kyle S.Central Queensland, QLD

  • Verified customer

iPad Not In Working Order $699

published

I wouldn’t recommend this supplier as I bought from dicksmith online and this was the seller but was concerned if the quality will reflect in person and I was proven right to be concerned I wouldn’t get a quality product...

Product Quality
Incentivised ReviewNo
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Mark

MarkCentral Highlands and Goldfields, VIC

  • Verified customer

defective phone

published

I have a defective phone that I received less than 30 days ago. After continual emails & phone calls I have had no response. all I want is a phone that works.

Incentivised ReviewNo
Return Claim MadeYes
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MIGRATION A.

MIGRATION A.Greater Melbourne (Outer), VIC

Fraud company and Fraud Indian Staff

published

Got calls from their representatives. Asked for my id to convert my existing vodafone account to telstra and give a new ipad 11 pro 256 GB Space grey. Instead used my id to take out one ipad and 3 iphones from Optus and Vodafone.
Cheaters and liars. Fraudulent people. Would never recommend to anyone. I want to report them to media to show all the evidences.

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1 comment
luvyourphone.com.au
Jay D.luvyourphone.com.au
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Nathan Griggs

Nathan GriggsSouth East Queensland, QLD

  • 2 reviews
  • Verified customer

Disgusted

published

Fast delivery . Poor customer service . Treat you like a fool and lie to you. Never buy anything from this place . Worst experience ever. Still waiting on them to ring me back.

Product Quality
Incentivised ReviewNo
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Melanie G.

Melanie G.Greater Melbourne (Metropolitan), VIC

Unimpressed

published

My first order after one month still haven't received contact and customer service after 3 days which replaced and resend via express post now still waiting on order and haven't received which was 5 days ago

Incentivised ReviewNo
Return Claim MadeNo
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Jessica

JessicaSouth East Queensland, QLD

  • 4 reviews
  • 4 likes

Wont stop harassing me to buy a phone!

published
Product Quality
Incentivised ReviewNo
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2 comments
Jessica
Jessica

And they try and give out incentives for rates and stars! What kind of company is this?

luvyourphone.com.au
Jay D.luvyourphone.com.au
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Questions & Answers

gum

gumasked

why you don't mention iphone 11 on your website
is you don't have iphone 11 stock?

1 answer
Fired Up
Fired Up

I dont have one

Sajida parveen

Sajida parveenasked

Someone call me luvyourphone company and they give me a offer samsang s10 and then they send me wrong phone they asked me to send them back to my on charge and give me more discounts on phone totally fraud company and now they not pick up my phone their is 0280060641 can u inquiry please and refund my $18.35

No answers
mahpara

mahparaasked

why dont you guys picking up my phone u scamers

No answers
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