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Wouldn't recommend. They didn't send my order.
Ordered a phone from luvyourphone after good reviews from family members. Their website "guarantees" same day shipping if you order before 4pm. I ordered at 1pm on a Thursday. On Friday, my order was still showing as being in "pick" status, so I contacted them for the tracking number. I was told it would be shipped later that day. Great, already not honouring their guarantee of same day shipping. When I queried this, they then changed their story and said it had been shipped the previous day, but they couldn't provide the tracking number becaus...e of a glitch in their system. Not sure how a glitch in their system prevents Aus Post providing a tracking number but ok. They weren't interested in getting the tracking number from Aus Post, so I was already suspicious that the order had in fact not been sent. I called Aus Post on the Saturday and Monday, and both times was informed there were no tracked items being sent to my address, further confirming my suspicion. On Monday, I contacted luvyourphone again and requested a cancellation and refund of my order (because why waste my time waiting from something that isn't coming?) which they did quickly, with no mention about having to wait for the order to be received then sent back, again confirming they never sent it in the first place. I received the refund after 3 days which was the only thing that actually happened the way they said it would. Not a good experience, and would not recommend luvyourphone to others.
My iPhone 6s lasted 1 day longer than the 6 month warranty. No redress. This is NOT a fair merchandiser.
Great Customer Service!
Unfortunately, phone slipped through the net and was still locked to a carrier. However, the customer service support was great (5 stars!) and they soon got me on track. Thank you!
They didn’t have my phone, and didnt tell me about it
I ordered phone on wednesday with express delivery because my old one was broken and needed phone asap. It supossed to be within 24 hours at my place. On friday i wrote to them what about my delivery and they told me the phone i ordered is not available anymore. Didnt offer anything else. I was trying to call them friday and saturday. And finally on monday somebody pick up and send my money back. Horrible contact and costumer service. i dont recomend that website. At least finally i got my money back
I was sent an outdated, incorrect model phone
I purchased a Google Pixel 3 phone online, then purchased accessories for it elsewhere, but i was sent a Pixel 1 phone unknowingly.
I set it up with all my details etc, but when my screen cover and case arrived they didnt match up!
After investigating further i discoverd i had been sent the wrong phone!
Still awaiting an appropriate and mutual resolution.....inconvenienced and not happy thus far.
no response to problem with phone
call to report that the new phones battery goes flat within 24 hr with no use. I was told that I would be contacted by luvyourphone within 1/2 hour but 3 days later no response
Terrible you sent the wrong iPhone!
I am not satisfied as I paid for a iPhone 7 and was sent an iPhone 6! Now still trying to have it returned I am Not happy at all
I was told pay by 2 pm and it will be shipped out today,still waiting after 2
weeks,then i wanted to buy a different phone,and was told that i was being refunded, so i had to pay full amount,still waiting
I have bought phones of you for years,and have recommended you many times
But never again,no phone or refund after 2 weeks
You should be reported
Don't Use Them
ordered 2 mobile phones
didn't get my items now for the last month, back and forth through kogan.
unprofessional replies with that they don't have stock.
and then they sent one item and didn't send the second and after i send them they asked me for IMEI for the first one so annoyed really i will never ever buy from them again.
also check out reviews on google and you will know what i'm talking about this is the worst online experience ever.
Found the site easy to navigate and all things laid out pretty well. The ipad didn't do exactly what i wanted but is still great and i use it all the time.
Its very bad
I ordered an iphone 7 plus from this store and they gave me a tracking number to ensure that it would arrive, but what we didnt know they didnt even have the product in stock, after 2 weeks of waiting I emailed this store to see if there was a lost package, when we found out they didnt have it, we were refunded and offered terrible offers with 5% off, TERRIBLE service. I would never buy from here again.
I dont think I received an apple genuine product
I believe that I got sold a fake copy of a headset, it looks very different from my original ones, the cables are very thin and look like they will break easily
Apple Watch disaster
Be very careful buying from this company. I brought a Apple Watch from them. Three months later it came up with a charging error (green snake), I kept the watch on charge for 5 hours as per the advice from Apple. The screen then went red and had lines going through it. This item had not been dropped or in the water, sent it back as its was still under warranty. They are now saying there is damage to the LCD which isnt covered by their warranty and they want $180 to fix it. What the hell. all it did was run out of charge. This is obviously a watch fault. Complete waste of money.
Do not trust this company
Item ordered for Mothers Day. I used this company because they promised same day shipping. They marked the status as sent but 4 days later AusPost advised they had not been given the item to deliver. After some denial I got an apology and was told a new item was being sent Express Post....1 day later AusPost still have nothing....very upset children because no gift for mum. Disgraceful
Bad my phone has screen burn in i can see the bar on top and bottom i want a full refund
Bad my phone has screen burn in i can see the bar on top and bottom i want a full refund its terrible i cant even fix it its anoying
Questions & Answers
why you don't mention iphone 11 on your website
is you don't have iphone 11 stock?
I dont have one
Someone call me luvyourphone company and they give me a offer samsang s10 and then they send me wrong phone they asked me to send them back to my on charge and give me more discounts on phone totally fraud company and now they not pick up my phone their is 0280060641 can u inquiry please and refund my $18.35
why dont you guys picking up my phone u scamers
Get an answer from our members and luvyourphone.com.au representatives
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