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luvyourphone.com.au

luvyourphone.com.au

4.8 from 1,282 reviews · View Statistics
Listing monitored by luvyourphone.com.au

Reviews

  • Product Quality
    2.0 (24)
  • Return Claim MadeYes (10) · No (19)
  • Shipping
    2.9 (18)
  • Warranty Claim MadeYes (10) · No (18)
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Wouldn't recommend. They didn't send my order.

published
Incentivised Review No
checkbuy
checkbuyAU
  • 2 reviews

Faulty phone

published

My iPhone 6s lasted 1 day longer than the 6 month warranty. No redress. This is NOT a fair merchandiser.

Product Quality
Shipping
John O.
John O.Metropolitan Adelaide, SA

Great Customer Service!

published

Unfortunately, phone slipped through the net and was still locked to a carrier. However, the customer service support was great (5 stars!) and they soon got me on track. Thank you!

Product Quality
Shipping
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They didn’t have my phone, and didnt tell me about it

published

I ordered phone on wednesday with express delivery because my old one was broken and needed phone asap. It supossed to be within 24 hours at my place. On friday i wrote to them what about my delivery and they told me the phone i ordered is not available anymore. Didnt offer anything else. I was trying to call them friday and saturday. And finally on monday somebody pick up and send my money back. Horrible contact and costumer service. i dont recomend that website. At least finally i got my money back

Shipping
Incentivised Review No

I was sent an outdated, incorrect model phone

published

I purchased a Google Pixel 3 phone online, then purchased accessories for it elsewhere, but i was sent a Pixel 1 phone unknowingly.
I set it up with all my details etc, but when my screen cover and case arrived they didnt match up!
After investigating further i discoverd i had been sent the wrong phone!

Still awaiting an appropriate and mutual resolution.....inconvenienced and not happy thus far.

Incentivised Review No

Related Articles

Previous

Where to buy and how to choose a monitor and other home office needs

In light of the escalating coronavirus pandemic, many Australians are opting to or being asked to work from home. If you need to set up a home office, here’s a quick guide on where to buy and how to choose the essentials like a monitor, keyboard and mouse.

Wendy Z.
Wendy Z.20 Mar 2020
where-to-buy-and-how-to-choose-a-monitor-and-other-home-office-needs
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123abc
123abcCentral Queensland, QLD

no response to problem with phone

published

call to report that the new phones battery goes flat within 24 hr with no use. I was told that I would be contacted by luvyourphone within 1/2 hour but 3 days later no response

Product Quality
Shipping
Glenys W.
Glenys W.Gippsland, VIC

Terrible you sent the wrong iPhone!

published

I am not satisfied as I paid for a iPhone 7 and was sent an iPhone 6! Now still trying to have it returned I am Not happy at all

Product Quality
Shipping
Stephen  Quintano
Stephen QuintanoMid North Coast, NSW

Disgraceful

published

I was told pay by 2 pm and it will be shipped out today,still waiting after 2
weeks,then i wanted to buy a different phone,and was told that i was being refunded, so i had to pay full amount,still waiting
I have bought phones of you for years,and have recommended you many times
But never again,no phone or refund after 2 weeks
You should be reported

Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeYes
Darwish
DarwishAustralian Capital Territory
  • 17 reviews
  • 1 like

Don't Use Them

published

ordered 2 mobile phones
didn't get my items now for the last month, back and forth through kogan.
unprofessional replies with that they don't have stock.
and then they sent one item and didn't send the second and after i send them they asked me for IMEI for the first one so annoyed really i will never ever buy from them again.
also check out reviews on google and you will know what i'm talking about this is the worst online experience ever.

Product Quality
Shipping
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krusty720
krusty720North Queensland, QLD

Great service

published

Found the site easy to navigate and all things laid out pretty well. The ipad didn't do exactly what i wanted but is still great and i use it all the time.

Product Quality
Shipping

Its very bad

published

I ordered an iphone 7 plus from this store and they gave me a tracking number to ensure that it would arrive, but what we didnt know they didnt even have the product in stock, after 2 weeks of waiting I emailed this store to see if there was a lost package, when we found out they didnt have it, we were refunded and offered terrible offers with 5% off, TERRIBLE service. I would never buy from here again.

Product Quality
Shipping
David
DavidSouth East Queensland, QLD

I dont think I received an apple genuine product

published

I believe that I got sold a fake copy of a headset, it looks very different from my original ones, the cables are very thin and look like they will break easily

Product Quality
Incentivised Review No
Katrina
KatrinaSouth East Queensland, QLD

Apple Watch disaster

published

Be very careful buying from this company. I brought a Apple Watch from them. Three months later it came up with a charging error (green snake), I kept the watch on charge for 5 hours as per the advice from Apple. The screen then went red and had lines going through it. This item had not been dropped or in the water, sent it back as its was still under warranty. They are now saying there is damage to the LCD which isnt covered by their warranty and they want $180 to fix it. What the hell. all it did was run out of charge. This is obviously a watch fault. Complete waste of money.

Product Quality
Shipping

Do not trust this company

published

Item ordered for Mothers Day. I used this company because they promised same day shipping. They marked the status as sent but 4 days later AusPost advised they had not been given the item to deliver. After some denial I got an apology and was told a new item was being sent Express Post....1 day later AusPost still have nothing....very upset children because no gift for mum. Disgraceful

Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo

Bad my phone has screen burn in i can see the bar on top and bottom i want a full refund

published

Bad my phone has screen burn in i can see the bar on top and bottom i want a full refund its terrible i cant even fix it its anoying

Product Quality
Incentivised Review No
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Questions & Answers

gum
gumasked

why you don't mention iphone 11 on your website
is you don't have iphone 11 stock?

1 answer
Fired Up
Fired Up

I dont have one

Sajida parveen
Sajida parveenasked

Someone call me luvyourphone company and they give me a offer samsang s10 and then they send me wrong phone they asked me to send them back to my on charge and give me more discounts on phone totally fraud company and now they not pick up my phone their is 0280060641 can u inquiry please and refund my $18.35

No answers
mahpara
mahparaasked

why dont you guys picking up my phone u scamers

No answers
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