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luvyourphone.com.au

luvyourphone.com.au

4.8 from 1,286 reviews · View Statistics
See the Best Electronics & Computing Shops in 2021 as rated by Australians on ProductReview.com.au.
Listing monitored by luvyourphone.com.au

Reviews

2.5
15 reviews
5
(5)
4
(1)
3
(0)
2
(0)
1
(9)
  • Product Quality
    2.5 (13)
  • Return Claim MadeYes (15) · No
  • Shipping
    4.1 (9)
  • Warranty Claim MadeYes (8) · No (6)
Previous
Next
Wood
WoodSouthwest, VIC

Great product

published

Very easy to find iPad I required and was delivered the next day. The aust post tracking system was fantastic. You knew exactly where the parcel was.

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeYes
Heather M.
Heather M.Greater Melbourne (Outer), VIC

Perfect Service

published

Was desperate, in lockdown in Melbourne when my phone went to heaven. Found a refurbished phone the same day on your website and placed order before lunch Thursday. Was I blown away when phone turned up at lunchtime next day, and before I got the email advising is was leaving Sydney.

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeNo
123abc
123abcCentral Queensland, QLD

no response to problem with phone

published

call to report that the new phones battery goes flat within 24 hr with no use. I was told that I would be contacted by luvyourphone within 1/2 hour but 3 days later no response

Product Quality
1/5
Shipping
4/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeYes
Product PurchasedSamsung Galaxy Note 5 64GB
Glenys W.
Glenys W.Gippsland, VIC

Terrible you sent the wrong iPhone!

published

I am not satisfied as I paid for a iPhone 7 and was sent an iPhone 6! Now still trying to have it returned I am Not happy at all

Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeYes
Product PurchasedApple iPhone 7
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Katrina
KatrinaSouth East Queensland, QLD

Apple Watch disaster

published

Be very careful buying from this company. I brought a Apple Watch from them. Three months later it came up with a charging error (green snake), I kept the watch on charge for 5 hours as per the advice from Apple. The screen then went red and had lines going through it. This item had not been dropped or in the water, sent it back as its was still under warranty. They are now saying there is damage to the LCD which isnt covered by their warranty and they want $180 to fix it. What the hell. all it did was run out of charge. This is obviously a watch fault. Complete waste of money.

Product Quality
1/5
Shipping
3/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeYes
Product PurchasedApple Watch Series 2

At first great! Now I’m over waiting for my refund!

published

Received my iPhone XS Max all was great fast shipping, loved it until every time I would charge to phone it would glitch and shut down couldn’t use the phone! I have returned the phone and have asking for a refund as I don’t want a replacement or repair, but I can’t seem to get a straight answer! I just want my money back!

Product Quality
1/5
Shipping
4/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeYes
Product PurchasedApple iPhone XS Max
Melissa
Melissa
Maxwell Kyle S.
Maxwell Kyle S.Central Queensland, QLD
  • Verified

iPad Not In Working Order $699

published

I wouldn’t recommend this supplier as I bought from dicksmith online and this was the seller but was concerned if the quality will reflect in person and I was proven right to be concerned I wouldn’t get a quality product...

Product Quality
1/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeNo

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Wendy Z.20 Mar 2020
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Next
Mark
MarkCentral Highlands and Goldfields, VIC
  • Verified

defective phone

published

I have a defective phone that I received less than 30 days ago. After continual emails & phone calls I have had no response. all I want is a phone that works.

Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeYes
Product PurchasedTelstra Tough Max 2 T85
Brent
BrentSydney, NSW

A1 Service

published

Great customer service, totally trustworthy retailer. I would reccomend that if your looking to purchase a secondhand phone online, this is the place to go. They back up everything they say.

Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeNo
Product PurchasedSamsung Galaxy S7
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Nathan Griggs
Nathan GriggsSouth East Queensland, QLD
  • 2 reviews
  • Verified

Disgusted

published

Fast delivery . Poor customer service . Treat you like a fool and lie to you. Never buy anything from this place . Worst experience ever. Still waiting on them to ring me back.

Product Quality
1/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeYes
Product PurchasedSamsung Galaxy S7
Katie L.
Katie L.South East Queensland, QLD
  • Verified

efficient shipping. Good service

published

Handy tab A 8 inches is definitely a good one for kids or old parents . Efficient shipment just spend 3 days to come. Swift response from the seller. Comparative low price than other sellers.

Product Quality
5/5
Shipping
5/5
Return Claim MadeYes
Warranty Claim MadeNo
Product PurchasedSamsung Galaxy Tab 3 8-inch
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The reviewer stated that an incentive was offered for this review

Jessica
JessicaSouth East Queensland, QLD
  • 4 reviews
  • 4 likes

Wont stop harassing me to buy a phone!

published
Product Quality
1/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeNo
Product PurchasedNothing
Jessica
Jessica

And they try and give out incentives for rates and stars! What kind of company is this?

luvyourphone.com.au
Jay D.luvyourphone.com.au
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Standard
StandardVictoria, Australia
  • 30 reviews
  • 21 likes
  • Verified

Great customer service

published
Product Quality
4/5
Shipping
5/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeYes
Product PurchasedSamsung Galaxy S8
Petr
PetrSydney, NSW

Magician

published

Received an iPhoneXs not so long ago, how ever, it didn’t match the description that I was expected, after a very brief corresponding emails then they replaced the device very promptly, so happy, could not be any easier to deal with these people. Keep on doing the good work.

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeNo
Product PurchasedApple iPhone XS 256GB
SteveA
SteveADarling Downs, QLD
  • Verified

Terrible after sales warranty service

published

I really love the idea of luvourphone. I loved the great price of the phone and speedy delivery. The phone had a faulty touch screen that would take repeated swipes to open the phone. I returned the phone for warranty claim (received by them March 7th 2019) and now over a month later, I STILL have no phone.

I have emailed several times and I every response is a generic "We have contacted the warehouse and they have informed us it has been sent to an authorised repairer). We will contact you when we have an update." BUT they never contact me until I ask again days later.

Never a customer again. Who can afford to go over a month without their phone in this age?

Product Quality
1/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeYes
Product PurchasedGoogle Pixel 128GB
luvyourphone.com.au
Jay D.luvyourphone.com.au

Hi Steve, we are sorry that the warranty process was so frustrating for you. We do understand how important devices are to customers. I know you have received a refund now for this purchase and we do hope we may see you back in the future.

Questions & Answers

gum
gumasked

why you don't mention iphone 11 on your website
is you don't have iphone 11 stock?

1 answer
Fired Up
Fired Up

I dont have one

Sajida parveen
Sajida parveenasked

Someone call me luvyourphone company and they give me a offer samsang s10 and then they send me wrong phone they asked me to send them back to my on charge and give me more discounts on phone totally fraud company and now they not pick up my phone their is 0280060641 can u inquiry please and refund my $18.35

No answers
mahpara
mahparaasked

why dont you guys picking up my phone u scamers

No answers
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