Top notch customer service!
Awesome company, very open minded and quick to rectify issues! For luxury items on the preloved market, choosing where to buy is probably as important (maybe even more so) than what item to buy. Issues can and will arise - so, you need an honest company able to rectify in a timely and fair manner. Such is LuxeitFwd! Have sold and bought through second-hand market (sold 3LV, 1 chanel, 1 Mansur, bought 1 Chanel) and probably only trust 2 companies (the other is US-based). Very happy with them!
Service, quality and trustworthy
Bought 2 Chanel bags from the site.
What I love about lux:
My queries were addressed promptly.
A bit of hiccup with delivery though no fault of Lux, they were very quick to get to the bottom of the issue and I received my bags. Delivery was quick too.
Love my red Chanel bag which was in pristine condition, but decided not to keep the black one. I requested to return it for a refund. It was all done with no fuss.
What I dont love about lux: nothing!
Thanks guys for the great service and I will securely be purchasing from you again.
Grin from ear to ear with my heart singing
So absolutely amazed at Luxe It Forwards customer service and products. What a wonderful experience I had with them. I purchased a bag when it arrived the quality, cleanliness, packaging, absolutely everything was PERFECT but I didn't love it. The girls at Luxe It Forward were prompt with responding to my emails with care and kindness and were quick to arrange collection and refund. Everything was smoothly done. Then today I was surprised with another package from Luxe It Forward but in my partners name. He had brought me another bag that I adore and possibly now love more then him. Everything is perfect. I can not recommend this company enough.
Questions & Answers
I am interested in men's: Gucci, Hermes,louis vuitton, & chanel products.
Hi Tracy, thanks for your question. We sell bags, wallets, jewellery and watches for both men and women from Gucci, Hermes, LV, Chanel and more. You can view all of our available products on our website. We hope this helps!
- Luxe It Fwd x
If I want To sell my bag , a courier will come to my house . Pick it up and paid me when we meet ?
Also u said 70% from selling price. Which selling price that u mean ? Is it the price I first bought the bag ?
I have a Chanel handbags with purple triple flaps with a black and gold handle as well as a goldchanel top
Hello, thank you for your question. For details of how our consign/sell process works, which items we take on and our fees, please head on over to our Sell page on our site. Once you’ve completed a quote form, we will come back to you with a quote for your consideration.
- Luxe It Fwd x
Get an answer from our members and Luxe.It.Fwd representatives
|Category||Online Shops, Jewellery Shops & Brands and Footwear Shops & Brands|
|Offers Free Standard Shipping||Yes|
|Mens / Womens Clothing||Womens|
|Labels Sold||Variety of Labels|
|Buy Now, Pay Later Options||AfterPay and ZipPay / ZipMoney|
|Offers Repairs & Servicing||No|
|Type of Footwear Offered||Casual & Dress Shoes|
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.