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Top notch customer service!
Awesome company, very open minded and quick to rectify issues! For luxury items on the preloved market, choosing where to buy is probably as important (maybe even more so) than what item to buy. Issues can and will arise - so, you need an honest company able to rectify in a timely and fair manner. Such is LuxeitFwd! Have sold and bought through second-hand market (sold 3LV, 1 chanel, 1 Mansur, bought 1 Chanel) and probably only trust 2 companies (the other is US-based). Very happy with them!
Went back to Luxe.It.Fwd to appease my appetite for more Chanel! Found a limited edition metallic reissue 228 (a model which has been discontinued) in mint condition that came with everything. Too good to be true...... But after their usual prompt delivery, my reissue arrived and it is absolutely gorgeous and as advertised on their site. It is currently my favourite bag. I'm so happy with the bag and the team at Luxe.It.Fwd.
Thank you and please keep up the good work!
More than I expected perfect
I was so thrilled with how easy it was to order and navigate the purchase of my beautiful bag. Perfect condition beautifully packaged will definitely order again another beautiful bag
Service, quality and trustworthy
Bought 2 Chanel bags from the site.
What I love about lux:
My queries were addressed promptly.
A bit of hiccup with delivery though no fault of Lux, they were very quick to get to the bottom of the issue and I received my bags. Delivery was quick too.
Love my red Chanel bag which was in pristine condition, but decided not to keep the black one. I requested to return it for a refund. It was all done with no fuss.
What I dont love about lux: nothing!
Thanks guys for the great service and I will securely be purchasing from you again.
I love Lux it fwd
Purchased twice within the last month and am so pleased with both items. Always accurately described and in lovely condition. Each time my items have arrived when unboxing you can tell they are packaged with care and such love even down to the ribbons. Shopping is such a breeze with you! I’m addicted now xx
Amazing site. Service
Can always be weary purchasing online. But first time buyer and love my YSL bag. In mint condition as described on the site. Delivery was fast and friendly banter via email with staff. Can't wait to purchase something else :-)
I have recently purchased two items from Lux it Forward and must say it’s been a pleasure to deal with them. Both items arrived extremely quickly and packaged so beautifully. They were also in pristine condition which I was so happy about. They offer several different payment options and also free shipping. Super impressed and will definitely purchase from them again.
Legit professional service!
I have sold 3 bags through the Luxe.It.Fwd site and I am extreeeemeeely happy with the service.
I actually wrote them positive feedback each time I made the sales then asked where else can I leave the site a review?
They are a LEGIT business, super professional and quick with responses.
I am so happy I have extra cash sitting in my bank account, rather than in my unused items in my wardrobe.
Many thanks team!
Grin from ear to ear with my heart singing
So absolutely amazed at Luxe It Forwards customer service and products. What a wonderful experience I had with them. I purchased a bag when it arrived the quality, cleanliness, packaging, absolutely everything was PERFECT but I didn't love it. The girls at Luxe It Forward were prompt with responding to my emails with care and kindness and were quick to arrange collection and refund. Everything was smoothly done. Then today I was surprised with another package from Luxe It Forward but in my partners name. He had brought me another bag that I adore and possibly now love more then him. Everything is perfect. I can not recommend this company enough.
Love my designer bag so much !
The Louis Vuitton bag I purchased looks brand new ! you would never know it was pre-owned . Can’t wait to shop at this site again. looks exactly like it did on the site . If your after designer bags at affordable prices, luxe.it.fwd is the way to go . Free delivery also. Authenticity guaranteed.
I couldn’t recommend Luxe.it.fwd enough! The photos and description were spot on and there was no surprises at all when I received my order! I am so thrilled with my bag. Having that extra peace of mind knowing if I didn’t love my purchase I had 14 days to return it for a refund! The packaging was lovely and was so well presented. It was shipped the following day and to me within 48 hours! I couldn’t thank the team at Luxe. It.fwd enough and I will most definitely be recommending it in the future to my friends!!
Luxe.It.Fwd were amazing! I purchased a Bottega Veneta cardholder and it arrived 2 days after I ordered it. Super fast, super easy, super happy customer! Thank you so much Luxe.It.Fwd team :)
I recently sold my LV Clutch and was more than happy with the excellent service.
I was updated frequently when they received the clutch, after authentication and when it had gone live with all photos and description.
The sale was quick and painful and funds transferred 14 days of the sale to allow for 14 day change of mind for the purchaser.
I would use Luxe.It.Fwd again for sure and highly recommend them to friends and family!
Thank you SO much Luxe.It.Fwd for such amazing service! I ordered a super cute LV Speedy which I am so happy with! The description was spot on, so no surprises. I was so hesitant to buy pre-loved elsewhere as descriptions and the actual product can be vastly different. It's great that you can have high end designer items at such great prices and be confident in what you are buying and also having complete confidence that what you are buying is authentic, another massive concern when buying pre-loved items online. The website is so easy to use, ...I love that you can filter by brands. There are so many images on the product page showing exactly what you will get and as mentioned, the description gives a true indication of what you will receive. The bag was dispatched super quickly and arrived the next day! Tracking info was great too. The packaging was incredible, the bag was packed so carefully and so beautifully too. The bag came boxed, in a large shopper bag with tissue and a dust bag - all the trimmings as if you were buying it new. It was so lovely opening the purchase, I have wanted an LV bag for as long as I could remember but couldn't quite get my head (or budget) around buying one at the full cost (although they are worth it!!) so this experience was so lovely, opening up my new bag was truly special. On that note - there are so many payments options so that added to the ease of buying. The customer service was great, I had sent a question through which was promptly and kindly answered. I'm so very impressed! Thank you Luxe.It.Fwd for a wonderful experience, I am so in love with my purchase :))
So happy with my Valentino ballerina shoes. Super quick, bought in the morning and received it in the afternoon. Highly recommend. Shoes was new. I was able to pay with Afterpay, very convenient.
I sold two Prada bags and I really enjoyed the whole experience. Their customer service is fantastic. The team is also very friendly and professional. I recommend this website to everyone who loves fashion!
I'm so happy with my purchase.
My Prada bag arrived super promptly, beautifully packaged and in perfect condition. The whole process was easy and seamless. Thank you so much for my beautiful bag. I couldn't be happier.
Don't hesitate to purchase from this site.
I can guarantee it won't be my only purchase.
A very happy customer
My LV bag is in excellent condition and I am extremely happy with my purchase. The bag is like new. Hannah's customer service is to be commended and delivery super quick. She was so helpful and honest and I would thoroughly recommend purchasing from this company. I will definitely be buying from them again.
Loving my Gucci 1953 Shoes! :)
Just wanted to give a BIG shout out to you all, especially to Hannah, who treated me amazingly with her customer service and helping me with with my package delivery enquires. Have to say these shoes are super amazing! I love it, the quality is very superior with 100% authenticity. Thank you so much. :)
I’m glad I found you. The bag was amazing as described and service was absolutely wonderful, I have been a little scared and concern to buy second designer handbag. But you make all easy for me to guide me through the transaction and I satisfied with my purchase. Thank you so much
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