Reviewer Photos & Videos
DO NOT UNDER ANY CIRCUMSTANCE BUY FROM THIS WEBSITE
Beware. They do not send the items, do not reply to your emails, and charge incorrectly.
Wish I had seen all these review before i purchased. website looks so legitimate but dont be fooled. reported to ACCC.
The reviews on their site are fake since they need to be reviewed before published
Crap product. Missing half the items. Emailed customer service 4 times, never received a response. Such a shame as they look legit. Buyer beware.
Another dissatisfied customer
My experience of this company, as for many others, was completely underwhelming.
No shipping notification after two weeks, no response to emails, (It took a complaint to shopify to have it posted.) Not recieved by Australia Post until a further week later.
The packaging was damaged and the contents of one vital ingredient had leaked out completely.
My advice, do not deal with these people!
Scammed me out of money. Reported them to consumer affairs.
Ordered weeks ago and still haven't received any shipping info. I've sent them multiple emails/instagram DMs have not received any reply. I reported the company to Consumer Affairs in WA (the jurisdiction where the company is based). Consumer Affairs have assisted me in starting the process to get a refund. My experience with Luxe Lashes Australia is quite possibly the worst customer service experience I've ever had.
Reported to the ACCC.
NEVER purchase from this store. Every single bad review you see is true. I bought the product 06/09/21. Like so many other people, I also reported them on the shop app. Emailed them, messaged their Facebook, used their contact us link on their website. I never heard a thing from anyone. I have made a complaint to the ACCC. Completely out of the blue the parcel arrived today 10/11/21. I'd seriously given up on the idea of ever receiving anything. After reading other people's experience with this alleged brand I do not intend on using the product.... I still want a refund. The quality is terrible. I have cut up pieces of shoe lace also. On the box it says it includes a rose gold stainless steel tool. I have absolutely no idea what that is because it definitely isn't included in the parcel. Don't waste your money.
i Received the lash lift kit and it didnt work, i couldnt get past step 1. I sent an email to their info email address, a week later i hadn't heard back so I sent another email and it came back with message not delivered, looks like they have blocked me!
Would give them 0 if I could. SCAM
Placed an order one month ago to be given a false tracking number and cannot contact them. I’ve sent numerous emails and have reported to ACCC also to my bank and to the shop app. Hopefully they will get taken down
I’d actually given up on my order ever arriving (unfortunately I saw these reviews after purchasing) 4 months later and $164 later here it is, damaged packaging containing poor quality and possibly even harmful product. It’s utter junk, the so called ‘bonding gel’ for the eyebrow kit is like sun baked Clag glue, impossible to comb through an actual human eyebrow! I ended up with stringy tufts of sticky hair. I tried it 3 times and washed it off. At that point, my partner walked into the bathroom and pointed out that given this companies track...record, it could be absolutely anything in those bottles and I’d be better off throwing it away. He was totally right and that’s what I’m doing, but I’m also considering handing it in to the police as evidence on the off-chance enough complaints prompt an investigation. This is a distrustful, devious ‘business’ and the fact that they continue to operate (taking our money and personal information) is insidious, and totally illegal. Their website even includes an Acknowledgment of Country, so whoever put this together knew exactly what they were doing because it’s one of the reasons I purchased the product.... I could go on, but I’ve given these people enough of my time and money. Will they continue to operate? Probably. And, if our assumptions are correct, there is no Sarah, there is no Australian address or business location and this product is just cheap chemicals in shoddy pink packaging advertised by images of women unaware their impressive lashes and brows are endorsing a fraudulent and unethical venture. And our personal details have probably been shared with loads of other scammers and telemarketers. Buyer beware!
Disgusting service reported to ACC as per many others
This site seems to be fake with fake reviews & fake products they need to be taken down. I unfortunately looked at the reviews after my purchase. I waited over a week for some E vouchers which they said they were going to send via Australia Post which was was confusing. These were for a gift and was expecting them not not be valid but seemed to work. I used them myself instead of putting the recipient through the pain too and purchased an alternate real gift instead. It has been almost 3 weeks now and no products have been SENT as the only ...communication you DO get is shipping details so you can apparently see tracking. I don’t expect to get these products at all but if I did the service is appalling. They don’t answer any emails and the link to Facebook goes no where. Money back is the only option for me.
Still haven’t received my order
I placed an order back in August and over 2 months later I’m still waiting. I’ve sent multiple emails requesting an update and haven’t received a response. There doesn’t appear to be any other way to contact them since they’ve disabled commenting on all social media channels.
At this point it looks like a scam and it’s disappointing to see so many similar experiences.
Made an order, got tracking and nothing arrived. No communication. Nothing. Very disappointing! Something needs to be done and they need to be held accountable.
Been waiting 10 months for my order, still nothing, no reply to emails, no updates, absolutely pathetic. Either send me what I purchased or give a refund it's not that hard.
Recieved the wrong item after waiting for weeks
Got eyebrow kit when I ordered eye lash kit. No one responds to emails I want a refund. Order LLA3273
This is clearly a scam , please don't order. The only 5 star ratings are by the scammer
It's a scam. Nothing arrives, fake tracking number and you have to download the shop app which is part of the scam.
ZERO customer service! DO NOT BUY!
Took 6 weeks to arrive with express shipping, in the wait time the tracking number showed it wasn't even posted until week 5 and I could not get in contact with anyone about my order. I n the meantime I got a similar product elsewhere as I assumed I'd been scammed since it was taking forever and I couldnt contact anyone and now I still can't get any information about making a return. I swear nobody actually runs this company or cares about the customers, I have never had such a bad experience before in my life!
Questions & Answers
I paid $5 for “express” and it’s been a month and a half without my order being shipped. why did I have to pay for shipping if it’s going to be so long? it hasn’t even been posted out yet and your instagram posts say you will be refunded a week ago if your tracking doesn’t update. what a scam. i have tried to contact you guys and no response. can I just get a refund instead?
Hi Tameika, hope it's ok to ask. I wish I had seen all these poor reviews before I ordered ☹️ I just wondered how long it took before Klarna would get involved/issue a refund. I paid via them so hoping to get a refund from them but just wondering how long I have to wait for them to reply to messages and how long for them to ship my items etc It's so disappointing, their insta looks legit and their website, can't believe they are allowed to take peoples money and get away with it all! ☹️
I wish I saw the reviews too, very dissapointing! I put my payment on hold with Klarna until it was sorted, it did take a while as the company weren’t helping. just make sure to take screenshots of you contacting them to provide to klarna for proof! they have a live chat on the klarna app to speak to an agent if that helps!
Interesting that on every post you make such a big stink about how you’ve refunded orders but no ones received said refunds, no customers can contact you, neither can the ACCC or afterpay. Let’s see if the federal police can contact you guys!
My order LLA3039 finally got delivered today (don't even ask about the wait and no communication on the issue) and $100 worth of my order is missing. I am so disappointed, like how do I get this rectified when you won't contact me back??
HI Lauren, please check your emails. We have refunded the full amount. Apologies for the delay and miscommunication. We have taken your advice and will do better. Sorry x
Thanks for finally getting back to me and thanks for processinga refund - I am waiting for this to turn up in my bank. it's a shame as I was really looking forward to the lash lift kit as I'm in lockdown in Sydney for the last 3 months.
Hello, I know that you have said you have refunded the whole amount but I still have not received my refund.
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