DO NOT BUY
They dont reply to emails, no tracking and there is not express shipping.(update, my order has been updating with a tracking number but it is a fake number and hasn’t changed status for over three weeks).
DO NOT BUY. Worst customer service. Shut this website down.
Also noticed they have disabled comments on instagram. (Update their Instagram has now been taken down).
I also messaged [Name Removed] personal account on Instagram to which I never got a reply. Her account was public over the holidays and she had been updating her account over this time. I commented on her post asking her to reply to me regarding Luxe Lashes and was blocked!
I have reported this to ACCC
Here are the details on the website owner, REPORT THEM. ...WHOIS search results Domain Name: LUXELASHESAUSTRALIA.COM.AU Registry Domain ID: D407400000000443117-AU Registrar WHOIS Server: whois.auda.org.au Registrar URL: Last Modified: 2021-11-10T06:51:50Z Registrar Name: Web Address Registration Pty Ltd Registrar Abuse Contact Email: Registrar Abuse Contact Phone: Reseller Name: Status: serverRenewProhibited https://afilias.com.au/get-au/whois-status-codes#serverRenewProhibited Status Reason: Not Currently Eligible For Renewal Registrant Contact ID: R-021387717-SN Registrant Contact Name: [Name Removed] Tech Contact ID: C-000891683-SN Tech Contact Name: Private Tech Name Server: NS2.CRAZYDOMAINS.COM Name Server: NS1.CRAZYDOMAINS.COM DNSSEC: unsigned Registrant: [Name Removed] Registrant ID: ABN 23608567794 Eligibility Type: Sole Trader
Please please please dont buy! Save yourself the time and money this is a scam!
After taking weeks to get around to sending the product, I chose to return it straight away without even touching the parcel! They have ignored several attempts at contact from me, afterpay and the ACCC! Please don’t waste your money!
Order Not received.
Placed an order with express shipping 3 weeks ago, Never received a confirmation email or an email to advise that it has been shipped, Although the funds have left my account. Have emailed many times and sent DMs to Instagram with no reply.
I am now not believing that this is a legit business and is a scam! Don't be fooled like me purchase from another site.
Placed an order on 1/8. Sent an enquiry on 6/8 as this was outside of the business as usual timeframe. I then received a tracking number but nothing else. I’ve sent 2 messages on Facebook, commented on a post, messaged on Instagram and also sent an enquiry through their page. I have not had a response and now I’m blocked from their Facebook page. There was no PayPal option on the page so I paid with AfterPay and they are now investigating. I’m glad I didn’t put my card information in!
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I bought an Eyebrow Lamination Kit on April 19 well in advance for a mother's day gift as I saw on their Instagram that they were moving warehouses and had order delays. Everything seemed smooth until I received the WRONG order on May 2nd. I immediately (and very politely) emailed them and sent an Instagram direct message with my issue and order number. Three weeks later, a few more polite messages and still no replies. But I did see multiple other women commenting on the company's social media with the same or worse situations i.e. not receivi...ng orders at all and no reply or compensation from the company despite them regularly making new posts. Save yourself the grief and buy from somewhere else. EDIT: They have now blocked me on Instagram. I never once sent a rude message either.
Questions & Answers
I paid $5 for “express” and it’s been a month and a half without my order being shipped. why did I have to pay for shipping if it’s going to be so long? it hasn’t even been posted out yet and your instagram posts say you will be refunded a week ago if your tracking doesn’t update. what a scam. i have tried to contact you guys and no response. can I just get a refund instead?
Hi Tameika, hope it's ok to ask. I wish I had seen all these poor reviews before I ordered ☹️ I just wondered how long it took before Klarna would get involved/issue a refund. I paid via them so hoping to get a refund from them but just wondering how long I have to wait for them to reply to messages and how long for them to ship my items etc It's so disappointing, their insta looks legit and their website, can't believe they are allowed to take peoples money and get away with it all! ☹️
I wish I saw the reviews too, very dissapointing! I put my payment on hold with Klarna until it was sorted, it did take a while as the company weren’t helping. just make sure to take screenshots of you contacting them to provide to klarna for proof! they have a live chat on the klarna app to speak to an agent if that helps!
In the same boat. I even messaged her personal Instagram to which she never replied. I then commented on one of her latest posts asking her to reply to me and then I was blocked!
Interesting that on every post you make such a big stink about how you’ve refunded orders but no ones received said refunds, no customers can contact you, neither can the ACCC or afterpay. Let’s see if the federal police can contact you guys!
My order LLA3039 finally got delivered today (don't even ask about the wait and no communication on the issue) and $100 worth of my order is missing. I am so disappointed, like how do I get this rectified when you won't contact me back??
HI Lauren, please check your emails. We have refunded the full amount. Apologies for the delay and miscommunication. We have taken your advice and will do better. Sorry x
Thanks for finally getting back to me and thanks for processinga refund - I am waiting for this to turn up in my bank. it's a shame as I was really looking forward to the lash lift kit as I'm in lockdown in Sydney for the last 3 months.
Hello, I know that you have said you have refunded the whole amount but I still have not received my refund.
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