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Luxe Lashes Australia

Luxe Lashes Australia

1.5 from 61 reviews · View Statistics
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Listing monitored by Luxe Lashes Australia

Reviews

1.0
5 reviews
5
(0)
4
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3
(0)
2
(0)
1
(5)
  • Product Quality
    1.0 (3)
  • Return Claim MadeYes (5) · No
  • Shipping
    1.0 (4)
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DO NOT BUY

published
Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeYes
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Please please please dont buy! Save yourself the time and money this is a scam!

published

After taking weeks to get around to sending the product, I chose to return it straight away without even touching the parcel! They have ignored several attempts at contact from me, afterpay and the ACCC! Please don’t waste your money!

Shipping
1/5
Incentivised Review No
Return Claim MadeYes
Date PurchasedJune 2021
Luxe Lashes Australia
Sarah S.Luxe Lashes Australia

Hello Adelynn, we are very sorry for your disappointment! We will aim to do better, thank you.

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Cara Reece
Cara ReeceSydney, NSW

Order Not received.

published

Placed an order with express shipping 3 weeks ago, Never received a confirmation email or an email to advise that it has been shipped, Although the funds have left my account. Have emailed many times and sent DMs to Instagram with no reply.

I am now not believing that this is a legit business and is a scam! Don't be fooled like me purchase from another site.

Shipping
1/5
Incentivised Review No
Return Claim MadeYes
Date PurchasedAugust 2021
Luxe Lashes Australia
Sarah S.Luxe Lashes Australia
Cara Reece
Cara Reece

I never received a confirmation email to get an order number - Which is what my initial email and instagram messages were regarding.

Order was placed on the 27th of August. Under the Name - Cara Reece

Cara Reece
Cara Reece

Company has not contacted me to resolve this issue! Extremely disappointing.

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Possible Scam!

published

Placed an order on 1/8. Sent an enquiry on 6/8 as this was outside of the business as usual timeframe. I then received a tracking number but nothing else. I’ve sent 2 messages on Facebook, commented on a post, messaged on Instagram and also sent an enquiry through their page. I have not had a response and now I’m blocked from their Facebook page. There was no PayPal option on the page so I paid with AfterPay and they are now investigating. I’m glad I didn’t put my card information in!

Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeYes
Date PurchasedAugust 2021
Luxe Lashes Australia
Sarah S.Luxe Lashes Australia
Beck
Beck
Luxe Lashes Australia
Sarah S.Luxe Lashes Australia

We are sorry we dont know your instagram name or who you are. If you can pass on your order number we can search you from there?

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Scam Company

published
Product Quality
1/5
Incentivised Review No
Return Claim MadeYes
Date PurchasedApril 2021
Luxe Lashes Australia
Sarah S.Luxe Lashes Australia
Jasmine R.
Jasmine R.
Luxe Lashes Australia
Sarah S.Luxe Lashes Australia
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Questions & Answers

Tameika F.
Tameika F.asked

I paid $5 for “express” and it’s been a month and a half without my order being shipped. why did I have to pay for shipping if it’s going to be so long? it hasn’t even been posted out yet and your instagram posts say you will be refunded a week ago if your tracking doesn’t update. what a scam. i have tried to contact you guys and no response. can I just get a refund instead?

3 answers
Becky18
Becky18

Hi Tameika, hope it's ok to ask. I wish I had seen all these poor reviews before I ordered ☹️ I just wondered how long it took before Klarna would get involved/issue a refund. I paid via them so hoping to get a refund from them but just wondering how long I have to wait for them to reply to messages and how long for them to ship my items etc It's so disappointing, their insta looks legit and their website, can't believe they are allowed to take peoples money and get away with it all! ☹️

Tameika F.
Tameika F.

I wish I saw the reviews too, very dissapointing! I put my payment on hold with Klarna until it was sorted, it did take a while as the company weren’t helping. just make sure to take screenshots of you contacting them to provide to klarna for proof! they have a live chat on the klarna app to speak to an agent if that helps!

Renée C.
Renée C.

In the same boat. I even messaged her personal Instagram to which she never replied. I then commented on one of her latest posts asking her to reply to me and then I was blocked!

Adelynn
Adelynnasked

Interesting that on every post you make such a big stink about how you’ve refunded orders but no ones received said refunds, no customers can contact you, neither can the ACCC or afterpay. Let’s see if the federal police can contact you guys!

No answers
Lauren B
Lauren Basked

My order LLA3039 finally got delivered today (don't even ask about the wait and no communication on the issue) and $100 worth of my order is missing. I am so disappointed, like how do I get this rectified when you won't contact me back??

6 answers
Luxe Lashes Australia
Sarah S.Luxe Lashes Australia

HI Lauren, please check your emails. We have refunded the full amount. Apologies for the delay and miscommunication. We have taken your advice and will do better. Sorry x

Lauren B
Lauren B

Thanks for finally getting back to me and thanks for processinga refund - I am waiting for this to turn up in my bank. it's a shame as I was really looking forward to the lash lift kit as I'm in lockdown in Sydney for the last 3 months.

Lauren B
Lauren B

Hello, I know that you have said you have refunded the whole amount but I still have not received my refund.

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Details

CategoryOnline Shops and Beauty Product Retailers
Buy Now, Pay Later OptionsGo Mastercard, OpenPay and ZipPay / ZipMoney
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