Reviewer Photos & Videos
Still waiting Poor Communication
Placed my order nearly 3 weeks ago, Sep 2021, received a confirmation but still no shipment. I've tried contacting on various platforms but no response. No phone number to call. Very poor communication and customer service. I've seen other reviews similar to this now and the same "template" response. I wonder if I'll get one? . I don't recommend ordering from these guys. Very quick to take your money but not send the product. Even with express post. I'm now looking into a refund, I don't want to wait anymore.
Beware it is a trap!
Scam! Do not purchase!! I HOPE YOU ARE READING THIS! Beware!!! If I could I would not give a star to this scam! Someone needs to report this company!!!Ffs, please refund us. As per screenshot, the item was returned to the sender?! From all the recent reviews it is obvious that something is definitely wrong with this company.
Please please please dont buy! Save yourself the time and money this is a scam!
After taking weeks to get around to sending the product, I chose to return it straight away without even touching the parcel! They have ignored several attempts at contact from me, afterpay and the ACCC! Please don’t waste your money!
I ordered the DIY lash lift kit & paid extra for express postage. It took a week for them to even send it then a week & a half to receive it. I opened it & it appeared to be missing some items based on what their website stated would be in it. I emailed them straight away & did not hear back from them. After a week, I emailed again & again no response! I waited a few days & sent a DM on Instagram & still no response. I would never order from them again!!
Scam, terrible customer service.
Ordered almost two months ago, Havent received it and no replies to any of my messages or emails. After seeing everyone else in the same situation I had given up on this assuming it's clearly a scam. Surprised to see some people have gotten replied and had their orders delivered.
Do not buy from this company!
I ordered a lash lift kit on 6th September 2021 with express shipping. After sending 3 emails and a message on Instagram to ask for an update on the order, and then a refund in the final email, as at 23rd September 2021 I still have not received a response. No kit has been received nor has the requested refund been provided. Do not buy from this company!
Do not order from this company
I place an order 4 weeks ago, paid extra for express, tracked shipping which is supposed to take 1 - 3 days to arrive. I had sent multiple emails and messages to which I got no reply, I then left a review on their website and they removed it. Afterpay made a dispute with them so they then (apparently) sent my order but it has no tracking number and they advise it may take up to 30 working days to arrive. Absolute scam - they won’t issue refunds or reply to emails. Deleting reviews also means customers have no idea of their terrible service. I have never written a bad review or dealt with a company like this before but I feel so ripped off.
Poor updates on delivery
I ordered a luxe lashes kit almost 3 weeks ago, have had to email about delivery dates. Have had 1 reply to an email 2 weeks ago stating delays with stock and that I would receive an update with Australia post within 24 hours. Nothing recieved. Further emails since with no replies. Poor customer communication and not transparent about shipping delays. No other way of contact or finding out what has happened to my order. Do not recommend ordering from here at all.
Terrible customer service and ordered 4 weeks ago and no order status
I ordered the lash lift kit almost 4 weeks ago with no tracking info received.
I have reached out over 4 times on both email and Instagram and yet no response. They have turned off their comments on Instagram.
I’ve been given a fake tracking number with aus post.
Absolutely disappointed and cannot believe they would do this to people.
Do not even bother buying from here it’s a joke.
Terrible Communication and SCAM
Placed an over 4 weeks ago and accidentally used my apple ID which has my old work email and old work address attached. I emailed them within minutes of placing the order to have it posted to my current address, and any updates sent to an email I can access as I no longer have access to either the email or the address, and I received no response. Multiple messages on instagram and emails over a few days, no response. The item was 'posted' a week later to the wrong address. But it hasn't actually been posted, they just updated a tracking ID from...Auspost that still says 'item has not been shipped by sender'. I have sent over 7 emails in the four week period to both ask where my parcel is and attempt to have this redirected as I cannot log into Auspost to do so as the old work email is no longer active. I have received no responses to my emails or my instagram messages. 4 weeks and not one response and still no item even though it is supposed to be 'express shipping'. Super unhappy with the service and will not order again. Have disputed the transaction with my bank and will tell all of my friends and family never to order from this scam company.
Late but received
I ordered a month ago and it just arrived. Was a bit hard in trying to contact someone about where my order was but it's here now. Keen to try them out. Thank you!
Takes time but soo worth it
Downside is the serum takes a while to see a huge difference but worth it. More is less with this as this is my second bottle. Results haven't been breathtakingly fast but for the price and connivence of it I'm more than happy to keep using. Huge bonus for the price compared to others used.
This really works, I recommend
Had to leave a review because I found this company great to deal with compared to others experiences. Beautifully made products and my order arrived on time. Try it yourself, obviously not a scam as i ordered and received in the correct time frame
The reviewer stated that an incentive was offered for this review
Over the moon! I had a happy experience
Could not be more happy with how great the eyelash growth serum works and how quickly I started to see a difference in my hair growth. Seriously impressed me and I'm not usually the biggest fan of online shopping - I've been burned before! I have now gotten both my sister's their daughter's onto this too. Couldn't believe it at first but I'm over the moon!
Order Not received.
Placed an order with express shipping 3 weeks ago, Never received a confirmation email or an email to advise that it has been shipped, Although the funds have left my account. Have emailed many times and sent DMs to Instagram with no reply.
I am now not believing that this is a legit business and is a scam! Don't be fooled like me purchase from another site.
Just letting everyone know that the company has not contacted me for a refund. I guess they reply on this platform to look like they have responded to your concern but never actually assist you.
Same feedback as others have experienced. Ordered my kit at the beginning of August and still nothing. Was given a fake tracking number, tried to contact Luxe Lashes in various platforms with no response. Extremely disappointed.
DO NOT PURCHASE
Never received my order! They provided a fake tracking number and when I contacted the courier, they advised me the parcel was never sent (no lodgement scan etc). I've contacted them numerous times and still no response (almost 2 months now). Do not purchase from this company!!!!
Scam - take your money elsewhere
Disastrous. Purchased over a month ago, never received the order and have had no response to numerous emails and DMs.
They are still actively posting on Instagram but have turned off their IG comments and the contact number on their account is fake. I even direct messaged the owner to see if she could help and she didn’t reply either.
I have never written a review about anything
but felt compelled to to save others from making the same mistake.
Do not buy from this company.
Still waiting for order placed almost a month ago with express shipping!!
Extremely disappointed over an order I placed almost a month ago which I paid express shipping for and it has yet to arrive! Pretty sure they gave me a fake tracking number that hasn’t budged for weeks! I was originally going to order a lash kit from a bigger well known US brand but I decided to support locally and found an Aussie business. I have emailed them multiple times and also contacted their Instagram with absolutely no response. All I want is an update on when to be expecting my order and if it is even coming!! As a young uni student t...his is super disheartening as money is super tight at the moment and I thought I was making a good call ordering Aussie. Hoping I’ll still receive my order at some point but the service has been so upsetting.
Perfect lockdown gift
I received this for my birthday last month and I love it. Easy to follow instructions, clear and the results are beautful. I definitely recommend trying
Amazing product and great postage
My experience has been the opposite to what the negative reviews say. My order came in two weeks and is top quality. I think the company is under the pump and for me its been good so i had to leave a positive review.
Need to improve customer communications
Reading all the previous reviews after I’d already made my purchase, I was paranoid it was a scam. But decided to give Luxe Lashes the benefit of the doubt considering the pandemic etc. I happily received my package today after ordering it 2 weeks ago.
The Auspost tracking email directly after payment is misleading as it makes you assume the package is coming in days not weeks. I personally don’t mind waiting, as long as I’m given realistic expectations. If it’s going to be a few weeks, or if orders are backed up for whatever reason, just be ...clear about that. Most customers are understanding. Better communication would be appreciated. The Lashlift works well, just takes practice. But I’m happy with it! It’ll save me a lot of $$$ in trips to the salon.
DO NOT PURCHASE
Never received my order. Have made contact multiple times with no response! DO NOT BUY ANYTHING FROM THEM. Even though they look completely legit.
My experience sounds exactly the same as everyone else has said. I have reported them. Please report them! They need to be shut down ASAP!
WARNING- do not purchase from this company!!! Purchased my lash lift kit in early August with express shipping and never received it. Similarly to others on here, I received tracking from Australia post but they never received the item. I have since reported them to the ACC. They are still posting on their Instagram but are not responding to any messages. Please do not purchase anything from this company.
Do not order from this company, you will not receive your order.
Ordered from them on the 2nd of August, paid extra for express shipping (their website claims express shipping takes between 1-3 days), they sent a tracking number but it was never received by Aus post. I have still not received my order and it has nearly been a month. I have tried contacting them multiple times and have had no response. Don’t waste your time and money!
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.