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Luxe Lashes Australia

Luxe Lashes Australia

1.5 from 62 reviews · View Statistics
See the Best Beauty Product Retailers in 2022 as rated by Australians on ProductReview.com.au.
Listing monitored by Luxe Lashes Australia

Reviews

  • Product Quality
    1.0 (24)
  • Return Claim MadeYes (5) · No (22)
  • Shipping
    1.1 (32)
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They should not be trading, DO NOT BUY

published

I ordered EYELASH LIFT KIT at the end of September then I emailed a few times to refund because I had been waiting for over a month and a half. I reported to ACCC then finally received the stuff in early December.
Even worse, I couldn't find a Cosmetic bag that was supposed to contain. I emailed them but never reply again. This company is a scam.

Product Quality
1/5
Shipping
1/5
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  • Verified

DO NOT BUY

published
Product Quality
1/5
Shipping
1/5
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Elle
ElleHunter Region, NSW
  • Verified

hit me up! Zero Stars!

published
Shipping
1/5
Incentivised Review No
Date PurchasedNovember 2021
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This business should be shut down

published

Absolutely pathetic customer service. Contacted them five times over email and social media about my order, didn't receive a single reply. If you are going to run a business that takes money from people, it's a reasonable expectation that you provide a basic level of customer service. EDIT: just found a Daily Mail article promoting the worst small business in Australia:

https://www.dailymail.co.uk/femail/article-9968419/Luxe-Lashes-mum-four-sold-30k-worth-DIY-lash-brow-kits-week-lockdown.html

Product Quality
1/5
Shipping
1/5
Incentivised Review No
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Caprice H.
Caprice H.
  • 2 reviews
  • 1 like

DO NOT UNDER ANY CIRCUMSTANCE BUY FROM THIS WEBSITE

published

Beware. They do not send the items, do not reply to your emails, and charge incorrectly.
Wish I had seen all these review before i purchased. website looks so legitimate but dont be fooled. reported to ACCC.

Product Quality
1/5
Shipping
1/5
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NatashaS
NatashaSSydney, NSW

The reviews on their site are fake since they need to be reviewed before published

published

Crap product. Missing half the items. Emailed customer service 4 times, never received a response. Such a shame as they look legit. Buyer beware.

Product Quality
1/5
Shipping
1/5
Luxe Lashes Australia
Sarah S.Luxe Lashes Australia

Hello Natasha, we are very sorry for your disappointment! We will aim to do better, thank you.

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Another dissatisfied customer

published

My experience of this company, as for many others, was completely underwhelming.
No shipping notification after two weeks, no response to emails, (It took a complaint to shopify to have it posted.) Not recieved by Australia Post until a further week later.
The packaging was damaged and the contents of one vital ingredient had leaked out completely.
My advice, do not deal with these people!

Product Quality
1/5
Shipping
1/5
Luxe Lashes Australia
Sarah S.Luxe Lashes Australia

Hello Karen, we are very sorry for your disappointment! We will aim to do better, thank you.

Karen R.
Karen R.
Luxe Lashes Australia
Sarah S.Luxe Lashes Australia
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Bianca
BiancaGreater Melbourne (Metropolitan), VIC

Scammed me out of money. Reported them to consumer affairs.

published

Ordered weeks ago and still haven't received any shipping info. I've sent them multiple emails/instagram DMs have not received any reply. I reported the company to Consumer Affairs in WA (the jurisdiction where the company is based). Consumer Affairs have assisted me in starting the process to get a refund. My experience with Luxe Lashes Australia is quite possibly the worst customer service experience I've ever had.

Incentivised Review No
Luxe Lashes Australia
Sarah S.Luxe Lashes Australia

Hello Bianca, we are very sorry for your disappointment! We will aim to do better, thank you. This order has already been shipped but we will enquire with Australia Post on where it is located.

Bianca
Bianca
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Azrielle d.
Azrielle d.Sydney, NSW
  • Verified

Reported to the ACCC.

published
Product Quality
1/5
Shipping
1/5
Luxe Lashes Australia
Sarah S.Luxe Lashes Australia

Hello Azrielle, we are very sorry for your disappointment! We will aim to do better, thank you. Also the ACC has been settled. Apologies

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Leanna
LeannaKincumber
  • 2 reviews

Scam Business

published

i Received the lash lift kit and it didnt work, i couldnt get past step 1. I sent an email to their info email address, a week later i hadn't heard back so I sent another email and it came back with message not delivered, looks like they have blocked me!

Product Quality
1/5
Shipping
3/5
Luxe Lashes Australia
Sarah S.Luxe Lashes Australia

Hello Leanna, we are very sorry for your disappointment! We will aim to do better, Unfortunately, you have not been blocked, our mailbox has been changed but fixed now. We apologise thank you.

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Rachel
RachelGreater Melbourne (Inner), VIC

Would give them 0 if I could. SCAM

published

Placed an order one month ago to be given a false tracking number and cannot contact them. I’ve sent numerous emails and have reported to ACCC also to my bank and to the shop app. Hopefully they will get taken down

Incentivised Review No
Return Claim MadeNo
Date PurchasedOctober 2021
Luxe Lashes Australia
Sarah S.Luxe Lashes Australia

Hello Rachel, we are very sorry for your disappointment! We will aim to do better. The tracking is not false and the ACCC has been settled. thank you.

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Red
RedGreater Melbourne (Inner), VIC

Buyer beware!

published
Product Quality
1/5
Shipping
1/5
Luxe Lashes Australia
Sarah S.Luxe Lashes Australia

Hello Red, we are very sorry for your disappointment! We will aim to do better, thank you.

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Karen W.
Karen W.South East Queensland, QLD
  • Verified

Disgusting service reported to ACC as per many others

published
Product Quality
1/5
Shipping
1/5
Luxe Lashes Australia
Sarah S.Luxe Lashes Australia

Hello Karen, we are very sorry for your disappointment! We will aim to do better. This was delivered on the 15th November, thank you.

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Still haven’t received my order

published

I placed an order back in August and over 2 months later I’m still waiting. I’ve sent multiple emails requesting an update and haven’t received a response. There doesn’t appear to be any other way to contact them since they’ve disabled commenting on all social media channels.

At this point it looks like a scam and it’s disappointing to see so many similar experiences.

Incentivised Review No
Date PurchasedAugust 2021
Luxe Lashes Australia
Sarah S.Luxe Lashes Australia

Hello Lauren, we are very sorry for your disappointment! This order has been fully refunded. We will aim to do better, thank you.

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Scam!

published

Made an order, got tracking and nothing arrived. No communication. Nothing. Very disappointing! Something needs to be done and they need to be held accountable.

Product Quality
1/5
Shipping
1/5
Luxe Lashes Australia
Sarah S.Luxe Lashes Australia

Hello Jen, we are very sorry for your disappointment! We will aim to do better, thank you.

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Page 1 of 3

Questions & Answers

Tameika F.
Tameika F.asked

I paid $5 for “express” and it’s been a month and a half without my order being shipped. why did I have to pay for shipping if it’s going to be so long? it hasn’t even been posted out yet and your instagram posts say you will be refunded a week ago if your tracking doesn’t update. what a scam. i have tried to contact you guys and no response. can I just get a refund instead?

3 answers
Becky18
Becky18

Hi Tameika, hope it's ok to ask. I wish I had seen all these poor reviews before I ordered ☹️ I just wondered how long it took before Klarna would get involved/issue a refund. I paid via them so hoping to get a refund from them but just wondering how long I have to wait for them to reply to messages and how long for them to ship my items etc It's so disappointing, their insta looks legit and their website, can't believe they are allowed to take peoples money and get away with it all! ☹️

Tameika F.
Tameika F.

I wish I saw the reviews too, very dissapointing! I put my payment on hold with Klarna until it was sorted, it did take a while as the company weren’t helping. just make sure to take screenshots of you contacting them to provide to klarna for proof! they have a live chat on the klarna app to speak to an agent if that helps!

Renée C.
Renée C.

In the same boat. I even messaged her personal Instagram to which she never replied. I then commented on one of her latest posts asking her to reply to me and then I was blocked!

Adelynn
Adelynnasked

Interesting that on every post you make such a big stink about how you’ve refunded orders but no ones received said refunds, no customers can contact you, neither can the ACCC or afterpay. Let’s see if the federal police can contact you guys!

No answers
Lauren B
Lauren Basked

My order LLA3039 finally got delivered today (don't even ask about the wait and no communication on the issue) and $100 worth of my order is missing. I am so disappointed, like how do I get this rectified when you won't contact me back??

6 answers
Luxe Lashes Australia
Sarah S.Luxe Lashes Australia

HI Lauren, please check your emails. We have refunded the full amount. Apologies for the delay and miscommunication. We have taken your advice and will do better. Sorry x

Lauren B
Lauren B

Thanks for finally getting back to me and thanks for processinga refund - I am waiting for this to turn up in my bank. it's a shame as I was really looking forward to the lash lift kit as I'm in lockdown in Sydney for the last 3 months.

Lauren B
Lauren B

Hello, I know that you have said you have refunded the whole amount but I still have not received my refund.

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Details

CategoryOnline Shops and Beauty Product Retailers
Buy Now, Pay Later OptionsGo Mastercard, OpenPay and ZipPay / ZipMoney
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