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Luxe Lashes Australia

Luxe Lashes Australia

1.5 from 68 reviews · View Statistics
See the Best Beauty Product Retailers in 2022 as rated by Australians on ProductReview.com.au.
Listing monitored by Luxe Lashes Australia

Reviews

  • Product Quality
    1.0 (25)
  • Return Claim MadeYes (5) · No (23)
  • Shipping
    1.1 (35)
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Jlk
JlkMetropolitan Adelaide, SA
  • 3 reviews
  • 2 likes

No contact or customer service at all

published

Ordered the large full pack, using open pay. 1-3 days express delivery.
They accepted the money, got an auto email confirming.
A week later still no delivery details. I email them.
I wait. Email again. Contact via page.
I Contact openpay. They email the company.
Neither of us got a response
Has been 2 weeks or more now and absolutely no contact. I hope openpay and others remove them as it feels like a massive scam, and I will be taking it up with consumer affairs. Not happy.

Shipping
1/5
Incentivised Review No
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Allanah
AllanahSouth East Queensland, QLD
  • Verified

Do not order.

published

Paid for express shipping, still haven’t received ANY tracking information. I have sent multiple emails regarding an update for this and haven’t received anything back - tried to go on their website to find any further contact information only to find out website isn’t working. And all social media has been removed. I made my purchase via openpay so have emailed them regarding this site not being trustworthy and have also reported to ACCC.

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Product Quality
1/5
Shipping
1/5
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Tanysha R.
Tanysha R.South East Queensland, QLD

No response

published

Placed an order a week ago with express shipping and no email saying it’s shipped or response to my emails at all

Incentivised Review No
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FLW
FLWGreater Melbourne (Inner), VIC

Ordered in Nov 2021, now Feb 2022. No communication, not received

published

I was sent tracking number, but Austpost advised that the parcel was not actually scanned into the system -ie. parcel was not sent.
Multiple emails not replied.
No phone contact.
DO NOT BUY.

Incentivised Review No
Date PurchasedNovember 2021
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Nina
NinaSouth East Queensland, QLD

Scam. Do not buy.

published

Can confirm that this company is scam. Been more a week and asked why they haven't shipped my item yet, and this "Jean" actually responded to my email and asked me to confirm my shipping address, and that's it, never heard back from her. Sent another email but never got a reply.

Incentivised Review No
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Sarah G.
Sarah G.Greater Melbourne (Metropolitan), VIC

Scam, takes payment and doesn't respond

published

Ordered a kit and paid for express shipping. The order has never been sent, and the vendor won't respond to emails. Social media accounts have been deleted. I will be reporting to my bank, consumer affairs VIC and making a complaint to the hosting service for her website that they are enabling fraudulent activity.

Incentivised Review No
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They should not be trading, DO NOT BUY

published

I ordered EYELASH LIFT KIT at the end of September then I emailed a few times to refund because I had been waiting for over a month and a half. I reported to ACCC then finally received the stuff in early December.
Even worse, I couldn't find a Cosmetic bag that was supposed to contain. I emailed them but never reply again. This company is a scam.

Product Quality
1/5
Shipping
1/5
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  • Verified

DO NOT BUY

published
Product Quality
1/5
Shipping
1/5
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Elle
ElleHunter Region, NSW
  • Verified

hit me up! Zero Stars!

published
Shipping
1/5
Incentivised Review No
Date PurchasedNovember 2021
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This business should be shut down

published

Absolutely pathetic customer service. Contacted them five times over email and social media about my order, didn't receive a single reply. If you are going to run a business that takes money from people, it's a reasonable expectation that you provide a basic level of customer service. EDIT: just found a Daily Mail article promoting the worst small business in Australia:

https://www.dailymail.co.uk/femail/article-9968419/Luxe-Lashes-mum-four-sold-30k-worth-DIY-lash-brow-kits-week-lockdown.html

Product Quality
1/5
Shipping
1/5
Incentivised Review No
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Caprice H.
Caprice H.
  • 2 reviews
  • 1 like

DO NOT UNDER ANY CIRCUMSTANCE BUY FROM THIS WEBSITE

published

Beware. They do not send the items, do not reply to your emails, and charge incorrectly.
Wish I had seen all these review before i purchased. website looks so legitimate but dont be fooled. reported to ACCC.

Product Quality
1/5
Shipping
1/5
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NatashaS
NatashaSSydney, NSW

The reviews on their site are fake since they need to be reviewed before published

published

Crap product. Missing half the items. Emailed customer service 4 times, never received a response. Such a shame as they look legit. Buyer beware.

Product Quality
1/5
Shipping
1/5
Luxe Lashes Australia
Sarah S.Luxe Lashes AustraliaSend a private message

Hello Natasha, we are very sorry for your disappointment! We will aim to do better, thank you.

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Another dissatisfied customer

published

My experience of this company, as for many others, was completely underwhelming.
No shipping notification after two weeks, no response to emails, (It took a complaint to shopify to have it posted.) Not recieved by Australia Post until a further week later.
The packaging was damaged and the contents of one vital ingredient had leaked out completely.
My advice, do not deal with these people!

Product Quality
1/5
Shipping
1/5
Luxe Lashes Australia
Sarah S.Luxe Lashes AustraliaSend a private message

Hello Karen, we are very sorry for your disappointment! We will aim to do better, thank you.

Karen R.
Karen R.
Luxe Lashes Australia
Sarah S.Luxe Lashes AustraliaSend a private message
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Bianca
BiancaGreater Melbourne (Metropolitan), VIC

Scammed me out of money. Reported them to consumer affairs.

published

Ordered weeks ago and still haven't received any shipping info. I've sent them multiple emails/instagram DMs have not received any reply. I reported the company to Consumer Affairs in WA (the jurisdiction where the company is based). Consumer Affairs have assisted me in starting the process to get a refund. My experience with Luxe Lashes Australia is quite possibly the worst customer service experience I've ever had.

Incentivised Review No
Luxe Lashes Australia
Sarah S.Luxe Lashes AustraliaSend a private message

Hello Bianca, we are very sorry for your disappointment! We will aim to do better, thank you. This order has already been shipped but we will enquire with Australia Post on where it is located.

Bianca
Bianca
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Azrielle d.
Azrielle d.Sydney, NSW
  • Verified

Reported to the ACCC.

published
Product Quality
1/5
Shipping
1/5
Luxe Lashes Australia
Sarah S.Luxe Lashes AustraliaSend a private message

Hello Azrielle, we are very sorry for your disappointment! We will aim to do better, thank you. Also the ACC has been settled. Apologies

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Page 1 of 3

Questions & Answers

Allanah
Allanahasked

Paid express shipping for a product, still haven’t been sent shipping details. Have email you guys twice with no response. Have now taken this further.

1 answer
FLW
FLW
Tameika F.
Tameika F.asked

I paid $5 for “express” and it’s been a month and a half without my order being shipped. why did I have to pay for shipping if it’s going to be so long? it hasn’t even been posted out yet and your instagram posts say you will be refunded a week ago if your tracking doesn’t update. what a scam. i have tried to contact you guys and no response. can I just get a refund instead?

3 answers
Becky18
Becky18
Tameika F.
Tameika F.
Renée C.
Renée C.

In the same boat. I even messaged her personal Instagram to which she never replied. I then commented on one of her latest posts asking her to reply to me and then I was blocked!

Adelynn
Adelynnasked

Interesting that on every post you make such a big stink about how you’ve refunded orders but no ones received said refunds, no customers can contact you, neither can the ACCC or afterpay. Let’s see if the federal police can contact you guys!

No answers
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Details

CategoryOnline Shops and Beauty Product Retailers
Buy Now, Pay Later OptionsGo Mastercard, OpenPay and ZipPay / ZipMoney
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