Luxe Lashes Australia

Shipping was very slow considering I live in the same city it was shipped from. No customer support or response to my queries.

As for the product.. I haven’t tried another brand but I’m sure it’s not a great one. It works somewhat okay. Would not purchase again.

I’m really surprised this company is still running. I brought the lash lift kit at the end of April and received an email about it being sent but there’s absolutely no tracking on it to say it’s on its way i have tried multiple times to contact them and find out where it is or what’s happening and then to get a refund and i haven’t heard anything openpay can’t do anything to help either it’s a HUGE SCAM!!!! they need to be shut down i will be reporting them as well.

SCAM SCAM - do not buy.

Product does not arrive, they don’t reply to your emails and have deleted all social media accounts.
Have reported to ACCC, bank and Australia post/ shop app.

Paid for express shipping, still haven’t received ANY tracking information. I have sent multiple emails regarding an update for this and haven’t received anything back - tried to go on their website to find any further contact information only to find out website isn’t working. And all social media has been removed. I made my purchase via openpay so have emailed them regarding this site not being trustworthy and have also reported to ACCC.

I may have left a negative review already for the exact same reasons as everyone else - but I wanted to update if I had. I though I’d lost $60 and was just going to never think about it again. BUT out of the blue my order arrived ( after about 3 months). It looked ok so I thought why not give it a go. Firstly the little silicon rollers were nice and soft and bendy. They stuck better than any I’ve used before. The pen that dispensed the product was genius. And I got the best curl I’ve ever had from an eyelash perm! AND much less stinging. I think the companies biggest problem was ZERO communication about what was going on with them… Honestly I’d probably still be scared to purchase from them again. Just not knowing what was going on.

I ordered EYELASH LIFT KIT at the end of September then I emailed a few times to refund because I had been waiting for over a month and a half. I reported to ACCC then finally received the stuff in early December.
Even worse, I couldn't find a Cosmetic bag that was supposed to contain. I emailed them but never reply again. This company is a scam.

Beware. They do not send the items, do not reply to your emails, and charge incorrectly.
Wish I had seen all these review before i purchased. website looks so legitimate but dont be fooled. reported to ACCC.

Crap product. Missing half the items. Emailed customer service 4 times, never received a response. Such a shame as they look legit. Buyer beware.

My experience of this company, as for many others, was completely underwhelming.
No shipping notification after two weeks, no response to emails, (It took a complaint to shopify to have it posted.) Not recieved by Australia Post until a further week later.
The packaging was damaged and the contents of one vital ingredient had leaked out completely.
My advice, do not deal with these people!

NEVER purchase from this store. Every single bad review you see is true. I bought the product 06/09/21. Like so many other people, I also reported them on the shop app. Emailed them, messaged their Facebook, used their contact us link on their website. I never heard a thing from anyone. I have made a complaint to the ACCC. Completely out of the blue the parcel arrived today 10/11/21. I'd seriously given up on the idea of ever receiving anything. After reading other people's experience with this alleged brand I do not intend on using the product...

Placed an order one month ago to be given a false tracking number and cannot contact them. I’ve sent numerous emails and have reported to ACCC also to my bank and to the shop app. Hopefully they will get taken down

I’d actually given up on my order ever arriving (unfortunately I saw these reviews after purchasing) 4 months later and $164 later here it is, damaged packaging containing poor quality and possibly even harmful product. It’s utter junk, the so called ‘bonding gel’ for the eyebrow kit is like sun baked Clag glue, impossible to comb through an actual human eyebrow! I ended up with stringy tufts of sticky hair. I tried it 3 times and washed it off. At that point, my partner walked into the bathroom and pointed out that given this companies track...

This site seems to be fake with fake reviews & fake products they need to be taken down. I unfortunately looked at the reviews after my purchase. I waited over a week for some E vouchers which they said they were going to send via Australia Post which was was confusing. These were for a gift and was expecting them not not be valid but seemed to work. I used them myself instead of putting the recipient through the pain too and purchased an alternate real gift instead. It has been almost 3 weeks now and no products have been SENT as the only ...

Made an order, got tracking and nothing arrived. No communication. Nothing. Very disappointing! Something needs to be done and they need to be held accountable.

Got eyebrow kit when I ordered eye lash kit. No one responds to emails I want a refund. Order LLA3273