Reviewer Photos & Videos
Do not order.
Paid for express shipping, still haven’t received ANY tracking information. I have sent multiple emails regarding an update for this and haven’t received anything back - tried to go on their website to find any further contact information only to find out website isn’t working. And all social media has been removed. I made my purchase via openpay so have emailed them regarding this site not being trustworthy and have also reported to ACCC.
They should not be trading, DO NOT BUY
I ordered EYELASH LIFT KIT at the end of September then I emailed a few times to refund because I had been waiting for over a month and a half. I reported to ACCC then finally received the stuff in early December.
Even worse, I couldn't find a Cosmetic bag that was supposed to contain. I emailed them but never reply again. This company is a scam.
DO NOT UNDER ANY CIRCUMSTANCE BUY FROM THIS WEBSITE
Beware. They do not send the items, do not reply to your emails, and charge incorrectly.
Wish I had seen all these review before i purchased. website looks so legitimate but dont be fooled. reported to ACCC.
The reviews on their site are fake since they need to be reviewed before published
Crap product. Missing half the items. Emailed customer service 4 times, never received a response. Such a shame as they look legit. Buyer beware.
Another dissatisfied customer
My experience of this company, as for many others, was completely underwhelming.
No shipping notification after two weeks, no response to emails, (It took a complaint to shopify to have it posted.) Not recieved by Australia Post until a further week later.
The packaging was damaged and the contents of one vital ingredient had leaked out completely.
My advice, do not deal with these people!
Reported to the ACCC.
NEVER purchase from this store. Every single bad review you see is true. I bought the product 06/09/21. Like so many other people, I also reported them on the shop app. Emailed them, messaged their Facebook, used their contact us link on their website. I never heard a thing from anyone. I have made a complaint to the ACCC. Completely out of the blue the parcel arrived today 10/11/21. I'd seriously given up on the idea of ever receiving anything. After reading other people's experience with this alleged brand I do not intend on using the product.... I still want a refund. The quality is terrible. I have cut up pieces of shoe lace also. On the box it says it includes a rose gold stainless steel tool. I have absolutely no idea what that is because it definitely isn't included in the parcel. Don't waste your money.
Would give them 0 if I could. SCAM
Placed an order one month ago to be given a false tracking number and cannot contact them. I’ve sent numerous emails and have reported to ACCC also to my bank and to the shop app. Hopefully they will get taken down
I’d actually given up on my order ever arriving (unfortunately I saw these reviews after purchasing) 4 months later and $164 later here it is, damaged packaging containing poor quality and possibly even harmful product. It’s utter junk, the so called ‘bonding gel’ for the eyebrow kit is like sun baked Clag glue, impossible to comb through an actual human eyebrow! I ended up with stringy tufts of sticky hair. I tried it 3 times and washed it off. At that point, my partner walked into the bathroom and pointed out that given this companies track...record, it could be absolutely anything in those bottles and I’d be better off throwing it away. He was totally right and that’s what I’m doing, but I’m also considering handing it in to the police as evidence on the off-chance enough complaints prompt an investigation. This is a distrustful, devious ‘business’ and the fact that they continue to operate (taking our money and personal information) is insidious, and totally illegal. Their website even includes an Acknowledgment of Country, so whoever put this together knew exactly what they were doing because it’s one of the reasons I purchased the product.... I could go on, but I’ve given these people enough of my time and money. Will they continue to operate? Probably. And, if our assumptions are correct, there is no Sarah, there is no Australian address or business location and this product is just cheap chemicals in shoddy pink packaging advertised by images of women unaware their impressive lashes and brows are endorsing a fraudulent and unethical venture. And our personal details have probably been shared with loads of other scammers and telemarketers. Buyer beware!
Disgusting service reported to ACC as per many others
This site seems to be fake with fake reviews & fake products they need to be taken down. I unfortunately looked at the reviews after my purchase. I waited over a week for some E vouchers which they said they were going to send via Australia Post which was was confusing. These were for a gift and was expecting them not not be valid but seemed to work. I used them myself instead of putting the recipient through the pain too and purchased an alternate real gift instead. It has been almost 3 weeks now and no products have been SENT as the only ...communication you DO get is shipping details so you can apparently see tracking. I don’t expect to get these products at all but if I did the service is appalling. They don’t answer any emails and the link to Facebook goes no where. Money back is the only option for me.
Made an order, got tracking and nothing arrived. No communication. Nothing. Very disappointing! Something needs to be done and they need to be held accountable.
Recieved the wrong item after waiting for weeks
Got eyebrow kit when I ordered eye lash kit. No one responds to emails I want a refund. Order LLA3273
never received my order
they act as if they’re an amazing company and are doing everything they can to work through orders. however a month and a half later my package hasn’t even been shipped. contacted aus post and nothing. apparently it was sent with “express” too! lol! I have tried to contact on numerous occasions, instagram and email. I have had to get klarna (who I went on a payment plan with to buy their products) to contact the company directly and of course, they’re no co operating. I will never be buying off these people again and thankful that klarna are going to refund me. terrible company! even turned off their comments on their instagram photos because they just know they are doing a terrible job. not worth it!!
Still waiting Poor Communication
Placed my order nearly 3 weeks ago, Sep 2021, received a confirmation but still no shipment. I've tried contacting on various platforms but no response. No phone number to call. Very poor communication and customer service. I've seen other reviews similar to this now and the same "template" response. I wonder if I'll get one? . I don't recommend ordering from these guys. Very quick to take your money but not send the product. Even with express post. I'm now looking into a refund, I don't want to wait anymore.
Do not order from this company
I place an order 4 weeks ago, paid extra for express, tracked shipping which is supposed to take 1 - 3 days to arrive. I had sent multiple emails and messages to which I got no reply, I then left a review on their website and they removed it. Afterpay made a dispute with them so they then (apparently) sent my order but it has no tracking number and they advise it may take up to 30 working days to arrive. Absolute scam - they won’t issue refunds or reply to emails. Deleting reviews also means customers have no idea of their terrible service. I have never written a bad review or dealt with a company like this before but I feel so ripped off.
Terrible customer service and ordered 4 weeks ago and no order status
I ordered the lash lift kit almost 4 weeks ago with no tracking info received.
I have reached out over 4 times on both email and Instagram and yet no response. They have turned off their comments on Instagram.
I’ve been given a fake tracking number with aus post.
Absolutely disappointed and cannot believe they would do this to people.
Do not even bother buying from here it’s a joke.
Questions & Answers
Paid express shipping for a product, still haven’t been sent shipping details. Have email you guys twice with no response. Have now taken this further.
Totally understand where you’re coming from. I ordered a kit for $78 or thereabouts in November 2021 and have not received anything. Can’t call as no phone number, numerous emails unanswered. Austpost...have advised that the tracking number was applied but item has not been sent. DO NOT BUY- total scam. Would be interested to know what you’re doing to take this further. Not so much about the money- it’s the principle, now.
I paid $5 for “express” and it’s been a month and a half without my order being shipped. why did I have to pay for shipping if it’s going to be so long? it hasn’t even been posted out yet and your instagram posts say you will be refunded a week ago if your tracking doesn’t update. what a scam. i have tried to contact you guys and no response. can I just get a refund instead?
Hi Tameika, hope it's ok to ask. I wish I had seen all these poor reviews before I ordered ☹️ I just wondered how long it took before Klarna would get involved/issue a refund. I paid via them so hopin...g to get a refund from them but just wondering how long I have to wait for them to reply to messages and how long for them to ship my items etc It's so disappointing, their insta looks legit and their website, can't believe they are allowed to take peoples money and get away with it all! ☹️
I wish I saw the reviews too, very dissapointing! I put my payment on hold with Klarna until it was sorted, it did take a while as the company weren’t helping. just make sure to take screenshots of yo...u contacting them to provide to klarna for proof! they have a live chat on the klarna app to speak to an agent if that helps!
In the same boat. I even messaged her personal Instagram to which she never replied. I then commented on one of her latest posts asking her to reply to me and then I was blocked!
Interesting that on every post you make such a big stink about how you’ve refunded orders but no ones received said refunds, no customers can contact you, neither can the ACCC or afterpay. Let’s see if the federal police can contact you guys!
Get an answer from our members and Luxe Lashes Australia representatives
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