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Luxe Lashes Australia
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DO NOT BUY
They dont reply to emails, no tracking and there is not express shipping.(update, my order has been updating with a tracking number but it is a fake number and hasn’t changed status for over three weeks).
DO NOT BUY. Worst customer service. Shut this website down.
Also noticed they have disabled comments on instagram. (Update their Instagram has now been taken down).
I also messaged [Name Removed] personal account on Instagram to which I never got a reply. Her account was public over the holidays and she had been updating her account over this time. I commented on her post asking her to reply to me regarding Luxe Lashes and was blocked!
I have reported this to ACCC
Here are the details on the website owner, REPORT THEM. ...
Read more WHOIS search results Domain Name: LUXELASHESAUSTRALIA.COM.AU Registry Domain ID: D407400000000443117-AU Registrar WHOIS Server: whois.auda.org.au Registrar URL: Last Modified: 2021-11-10T06:51:50Z Registrar Name: Web Address Registration Pty Ltd Registrar Abuse Contact Email: Registrar Abuse Contact Phone: Reseller Name: Status: serverRenewProhibited https://afilias.com.au/get-au/whois-status-codes#serverRenewProhibited Status Reason: Not Currently Eligible For Renewal Registrant Contact ID: R-021387717-SN Registrant Contact Name: [Name Removed] Tech Contact ID: C-000891683-SN Tech Contact Name: Private Tech Name Server: NS2.CRAZYDOMAINS.COM Name Server: NS1.CRAZYDOMAINS.COM DNSSEC: unsigned Registrant: [Name Removed] Registrant ID: ABN 23608567794 Eligibility Type: Sole TraderPlease please please dont buy! Save yourself the time and money this is a scam!
After taking weeks to get around to sending the product, I chose to return it straight away without even touching the parcel! They have ignored several attempts at contact from me, afterpay and the ACCC! Please don’t waste your money!
Order Not received.
Placed an order with express shipping 3 weeks ago, Never received a confirmation email or an email to advise that it has been shipped, Although the funds have left my account. Have emailed many times and sent DMs to Instagram with no reply.
I am now not believing that this is a legit business and is a scam! Don't be fooled like me purchase from another site.
Hi Cara
We have clearly made a mistake in our communication here, thank you for giving us the opportunity to fix it!...
Read more Can we please grab your order number to refund you or send you another order at our charge? We are sorry you feel this way about our service and have taken your feedback on board and will endeavor to do better. Our Instagram commenting is turned off until we have the resources to monitor this. Kind regards, Luxe Lashes Australia
I never received a confirmation email to get an order number - Which is what my initial email and instagram messages were regarding.
Order was placed on the 27th of August. Under the Name - Cara Reece
Company has not contacted me to resolve this issue! Extremely disappointing.
Possible Scam!
Placed an order on 1/8. Sent an enquiry on 6/8 as this was outside of the business as usual timeframe. I then received a tracking number but nothing else. I’ve sent 2 messages on Facebook, commented on a post, messaged on Instagram and also sent an enquiry through their page. I have not had a response and now I’m blocked from their Facebook page. There was no PayPal option on the page so I paid with AfterPay and they are now investigating. I’m glad I didn’t put my card information in!
Hi Beck
We have clearly made a mistake in our communication here, thank you for giving us the opportunity to fix it! Regarding our facebook account, you have not been blocked. The facebook account is down and we are working to get it back....
Read more Can we please grab your order number to refund you or send you another order at our charge? We are sorry you feel this way about our service and have taken your feedback on board and will endeavour to do better. Kind regards, Luxe Lashes Australia
Hi team,
I was blocked prior to your Facebook page being down. ...
Read more Please follow up on one of my Instagram messages or enquires on your website as my order number is there. Thanks.We are sorry we dont know your instagram name or who you are. If you can pass on your order number we can search you from there?
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Scam Company
I bought an Eyebrow Lamination Kit on April 19 well in advance for a mother's day gift as I saw on their Instagram that they were moving warehouses and had order delays. Everything seemed smooth until I received the WRONG order on May 2nd. I immediately (and very politely) emailed them and sent an Instagram direct message with my issue and order number. Three weeks later, a few more polite messages and still no replies. But I did see multiple other women commenting on the company's social media with the same or worse situations i.e. not receivi...
Read moreng orders at all and no reply or compensation from the company despite them regularly making new posts. Save yourself the grief and buy from somewhere else. EDIT: They have now blocked me on Instagram. I never once sent a rude message either.Hi Jasmine R.
We have clearly made a mistake in our communication here, thank you for giving us the opportunity to fix it!...
Read more Can we please grab your order number to refund you or send you another order at our charge? We are sorry you feel this way about our service and have taken your feedback on board and will endeavour to do better. Kind regards, Luxe Lashes Australia
I lodged a complaint with my bank 3 months ago and was granted a refund after no response to any of my emails, Instagram, or Facebook messages. After 4 MONTHS you have yet to respond to any of my atte...
Read morempts to contact you and I am STILL blocked on Instagram. I find it extremely disrespectful that you'd respond on a public forum to make yourself look reputable but have not responded to any of my other polite messages and emails.Hi Jasmine,
We are very sorry for this mistake. Since four months ago, we have had thousands of orders and unfortunately some parcels do go missing or unfulfilled by mistake. We are not only respond...
Read moreing to 'look good' we are responding to help out with the issues each customer has, please understand this. Regarding the blocking on instagram, we can assure you that we have not blocked you but we have suspended comments until we can assign someone to this specific job. However, since you mentioned you have been refunded, we are happy to see this resolved. Again we are sorry for the inconvenience caused to you.Questions & Answers
Paid express shipping for a product, still haven’t been sent shipping details. Have email you guys twice with no response. Have now taken this further.
Totally understand where you’re coming from. I ordered a kit for $78 or thereabouts in November 2021 and have not received anything. Can’t call as no phone number, numerous emails unanswered. Austpost...
Read more have advised that the tracking number was applied but item has not been sent. DO NOT BUY- total scam. Would be interested to know what you’re doing to take this further. Not so much about the money- it’s the principle, now.
I paid $5 for “express” and it’s been a month and a half without my order being shipped. why did I have to pay for shipping if it’s going to be so long? it hasn’t even been posted out yet and your instagram posts say you will be refunded a week ago if your tracking doesn’t update. what a scam. i have tried to contact you guys and no response. can I just get a refund instead?
Hi Tameika, hope it's ok to ask. I wish I had seen all these poor reviews before I ordered ☹️ I just wondered how long it took before Klarna would get involved/issue a refund. I paid via them so hopin...
Read moreg to get a refund from them but just wondering how long I have to wait for them to reply to messages and how long for them to ship my items etc It's so disappointing, their insta looks legit and their website, can't believe they are allowed to take peoples money and get away with it all! ☹️
I wish I saw the reviews too, very dissapointing! I put my payment on hold with Klarna until it was sorted, it did take a while as the company weren’t helping. just make sure to take screenshots of yo...
Read moreu contacting them to provide to klarna for proof! they have a live chat on the klarna app to speak to an agent if that helps!
In the same boat. I even messaged her personal Instagram to which she never replied. I then commented on one of her latest posts asking her to reply to me and then I was blocked!
Interesting that on every post you make such a big stink about how you’ve refunded orders but no ones received said refunds, no customers can contact you, neither can the ACCC or afterpay. Let’s see if the federal police can contact you guys!
Get an answer from our members and Luxe Lashes Australia representatives
Details
| Category | Online Shops and Beauty Product Retailers |
|---|---|
| Buy Now, Pay Later Options | Go Mastercard, OpenPay and ZipPay / ZipMoney |
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Hello Adelynn, we are very sorry for your disappointment! We will aim to do better, thank you.