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Terrible customer service!
Ordered 8/8. Not posted until 18/8. Yet to receive my order - unsure if I will after reading these reviews. Have emailed and sent two instagram messages with no response. Would not order again! So many other legitimate companies selling the exact same product.
Will unfollow them!
I bought a growth lash serum from them nearly 2 years ago and the product was ok but I felt like there wasn't enough serum as if it was already used! Anyway, I wanted to buy from them again to give them another go but good thing I googled for reviews just to see how their company is right now especially because of covid and good thing I came here and read these recent reviews! Definitely not ordering from them again! Wierd how they post things on instagram yet their not replying back to people and blocking them! Going to unfollow them!!
Placed an order on 1/8. Sent an enquiry on 6/8 as this was outside of the business as usual timeframe. I then received a tracking number but nothing else. I’ve sent 2 messages on Facebook, commented on a post, messaged on Instagram and also sent an enquiry through their page. I have not had a response and now I’m blocked from their Facebook page. There was no PayPal option on the page so I paid with AfterPay and they are now investigating. I’m glad I didn’t put my card information in!
This is a scam
0 stars! I purchased $165 of product on 5th of August by express shipping. Still no product and seller ignoring my messages. Do not buy, this is a scam. Reported to Afterpay and ACCC
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This is a scam company!
I placed my order on 27/721. I received the tracking on 2/8/21. I followed up after two weeks and got no reply. I emailed again (today) and contacted them on socials too. They have their comments on Instagram turned off which is never a good sign. I’ve reported them to Fair Work. Do not buy from this company.
Never sent order
They Never sent my order. Don’t respond to emails. Definitely do not buy from this place it’s a scam. Ridiculous!!
I placed my order in APRIL 2021, I have not received it. I got an tracking number from them which was actually never taken to the post office. Buyer beware!! As I ordered from Afterpay, I have now lodged a complaint with them who are following it up for me. DO NOT ORDER from these people
I bought an Eyebrow Lamination Kit on April 19 well in advance for a mother's day gift as I saw on their Instagram that they were moving warehouses and had order delays. Everything seemed smooth until I received the WRONG order on May 2nd. I immediately (and very politely) emailed them and sent an Instagram direct message with my issue and order number. Three weeks later, a few more polite messages and still no replies. But I did see multiple other women commenting on the company's social media with the same or worse situations i.e. not receivi...ng orders at all and no reply or compensation from the company despite them regularly making new posts. Save yourself the grief and buy from somewhere else. EDIT: They have now blocked me on Instagram. I never once sent a rude message either.
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