My favourite Travel Agency
Many years of only positive experience.
Great website design very easy to use, also quick and easy phone/email response - if needed.
Good interaction with booked hotels.
Hopefully tough Covid-19 times won't impact on any above

of my travel to over 10 countries, never used a Travel Agency. Here saw a great deal, saw verified reviews and went ahead hoping for the Best.
COVID happened, numerous change of Bookings in a flash+ assurance of refunds+ prompt customer care: THEY ARE THE BEST. Thanks to them, all of it was so assured and stress free . I am all wow for their efficient customer care- Thanks Priyobrata,
and many thanks to Max- this guy is unstoppable in liaison with property for my requests- mind you, he gave priority to us, than to the resort in asking for the best for the customer.
Now i see why some people have been with them for years.
Cheers Luxury Escapes, will book again with you guys, Thanks again Max

The day before our holiday things went awry things were cancelled and hotels had to be changed but we got onto Christine in support and she was able to sort everything out for us it was made harder because we didn't have access to the internet all the time. Everything went off like clock work and we had a fabulous holiday.

Thank you so very much for your prompt wonderful help and customer service. The attention to detail by your team is very much appreciated!  Once again Luxury Escapes provide a caring, efficient, friendly service. We had a thoroughly enjoyable stay

Arrived at the Resort on incorrect date which (my mistake).
Phoned Luxury Escapes with urgent request within 7 days of initial booking.
It was attended to immediately, the staff member was finishing work in 5 minutes but acted on my request and said she wouldn’t be able to phone back re the confirmation but would pass it on to her colleague. This was all completed within 20 minutes. Very impressive professional service. Thank you. Pam

I purchased a package that included spa vouchers. On check in a hotel notified me in writing that their spa was closed until 7 Jan (clearly for Xmas break as other hotels spa & massages are still open). Luxury Escapes compensated me for the spoilt experience by the hotel.

So called "luxury" hotel was run down. Sleepless nights were had by both guests due to being able to feel the springs in the mattress. Hotel was unable to assist, I had to request an extra blanket to be put on the mattress to try and be able to sleep.

Luxury escapes have not yet refunded flights after months of attempting to follow this up with them.

The customer service agent that contacted me regarding my feedback did not follow up as promised. Poor customer service.

I had messed up my booking for the following day interstate and I received exceptional service from Sidonie to help me get it sorted. Sidonie had a very reassuring and professional manner and quickly sorted out my mess for me. I have had a number of Luxury Escapes and they are invariably good value for money

the first Hotel was not at all up to standard as advertised.
The second booking was terrible , as my dates were suddenly full, and we accepted to be downgraded.
The villa was filthy, and i do not exagerate.
the whole atmosphere was that some british guys wanted to sell villas to some dum tourists, and as i had been in koh samui with my family already at least 10 times before, this was the worst place we had been.
i contacted luxury escapes afterwards, but noeone cared at all.

Mikaela W, was super efficient and quickly contacted the hotel to secure a last minute change of date. All my dealing with Luxury Escapes have been fantastic and will not hesitate to book them again in the future.

I have just cancelled one Luxury Escape, and used the credit towards another Luxury Escape.
I initially emailed my enquiry through, and Nicole asked if she could call me to help.
She called me in Thailand, and within a few minutes, everything was completed.
One booking cancelled, with this money going into a credit, and then the second booking made.
Could not have been easier.
Thanks Nicole.

We have had numerous holidays and each time the service was great. Also had to postpone and even 1 cancel and the staff are always polite, helpful and efficient . We have travelled overseas and domestically and everything lived up to expectations. Quality accommodation, flights, benefits all as quoted.

Thank you Todd for your help and advise in booking our getaway for next year. We were getting a bit concerned as the final booking date was getting close but it turned out all good. We have had nothing but positive experiences with Luxury Escapes with our other holidays as they are always helpful, so thank you once again.

The only thing it is difficult to get a parking everything else about our stay was perfect the staff were very friendly the breakfast choice was excellent and the room was spacious and very clean

After an issue with a voucher included in a Luxury Escapes package I received excellent customer service from Todd and the matter has been resolved beyond my expectations. Fantastic customer service!

Max from Luxury Escapes was very helpful in helping me to organise a credit for future stay after I had to check out earlier from my package due to unforeseen reason. Prompt, professional and courteous service. Highly appreciated and recommended.

We have stayed here twice and was looking forward to staying again until Covid hit.
This hotel deal would have to be the best that Luxury Escapes have.
From the beautiful foyer to the lovely room everything was perfect.
I have never had such a delicious breakfast as here, everything from a crumb to smoked salmon.
Even had Skippy peanut butter and Vegemite to go with the 20 types of bread.
The all day arvo tea was also exceptional.
The best was the free flow beer, wine, spirits and cocktails with endless meals from 5.30 pm.
Wow!
The service was impeccable.
We really have enjoyed our time here and am looking forward to going again....

We have booked many holidays through Luxury Escapes and have enjoyed every single one!
Luxury Escapes staff have been very helpful and professional in handling any enquiries we may have had. Recently, due to COVID we had to cancel a holiday in Queensland! Claudia was so helpful in organising for us a Luxury Escapes credit voucher.
We have no hesitation in recommending Luxury Escapes to our family and friends.

We had heard about Luxury Escapes previously but never booked. Wish we had done it before. We recently booked a Darwin package, all went smoothly, Criona assisted us with the booking and was most helpful and friendly, made the task easy. Great value and look forward to booking again...

Fabulous offer from Luxury Escapes and the booking was very efficiently processed by the effervescent and friendly Erin 10/10! Stay was great and the break welcome - the Duxton is well located, clean and comfortable, but even when upgraded not Luxury standard.