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Luxury Escapes

Luxury Escapes (page 2 of 48)

4.4 from 944 reviews

SO, SO, So easy

As a first time user and not doing to well with the booking, Nikki came to my aid. Thank you so much Nikki for making it so easy. My daughter and I are so looking forward to our trip to Singapore now!!! We hope to sing your praises when we get back. Thank you once again.

Ease of Booking
Return Claim MadeNo
Trip Completed No
Booking Type Accomodation
1 comment
Hi Chris, We are so pleased to know Nikki provided helpful service for your Singapore escape. We can't wait to hear all about your experience when you get back. Kind regards, Luxury Escapes

So helpful!

Very impressed with the help given by Nikki H. when I recently booked my first holiday with Luxury Escapes.
She was friendly, informative and efficient. A good first impression! Now looking forward to Thailand in September.

Customer Service
Ease of Booking
Return Claim MadeNo
Trip Completed No
Booking Type Accomodation
1 comment
Hi Andy, Thank you for your 5-star review and lovely feedback for Nikki. We are happy to note you were impressed with your first booking experience and we hope you'll have a wonderful time on your Thailand escape in September. Kind regards, Luxury Escapes

Another wonderful Luxury Escape trip...:)

Hi…
Just wanted to share with you my happy feeling….:)..and give you some feedback.
My wife and I have recently returned from a wonderful Luxury Escape of 10 days in Taiwan.
We were VERY impressed with the tour guide Joanna and really wish if you could let her know how much we enjoyed our trip with her and the other 4 couples that were on our trip.Joanna was EXCELLENT and handled every query and issue very professionally and in a quite and unassuming way.
We have done quite a few Luxury Escapes and only this morning booked another one !!
This time the Magical Europe: An 8-Day Christmas Market Tour.
Thank-you again for your wonderful trips you have on offer.
I only wish I could stop looking at your trips as they are ALL enticing and wonderful value.
Best Wishes
Robert and Janine
P.S…I have also paid for ANOTHER Luxury Escape to Thailand for next year…Looking forward to them ALL !

Product Quality
Customer Service
Ease of Booking
Return Claim MadeNo
Trip Completed Yes
Booking Type Accomodation and Tour
1 comment
Hi Robert and Janine, Thank you for your lovely review. It makes us so happy knowing you are enjoying your escapes. We are excited about your upcoming trips and know you will have an amazing time! Kind regards, Luxury Escapes

First Class Company and Staff

My wife and I have been booking holidays through Luxury Escapes since they first started and we simply cannot fault them, their customer service teams and/or the wonderful properties they offer. Everything and everyone we have dealt with have been amazing !

Recently, we booked 2 x packages with LE to follow straight on from each other. The first to Hong Kong for 4 nights followed by 5 nights in the Maldives, but unexpectedly one of our daughters required emergency surgery just a couple of days prior to our departure date for HK. This was a very stressful time for our family and yet the team at LE were absolutely wonderful in understanding our position and they worked tirelessly with the Hotel in Hong Kong to cancel our 4 night package and provide another package for us later in the year with exactly the same inclusions which was fantastic !

Thank you very much again guys and especially to Nicolas, Hazel & more recently Joana at LE for all your help and support.

In a quick update, our daughter took a week or so to recover from her surgery and so we are still now able to make our second booking to the Maldives which we leave for tomorrow and can't wait !

We have absolutely no hesitation whatsoever in recommending Luxury Escapes to anyone looking for great holidays, incredible service, amazing hotels and above all true empathy for when things don't always go to plan.

All the best

Jeff M

Product Quality
Customer Service
Ease of Booking
Return Claim MadeNo
Trip Completed No
Booking Type Accomodation
1 comment
Hi Jeff, Hearing that everything and everyone you have dealt with has been amazing is the best we could hope for. We certainly do the best we can for our members and glad we exceeded your expectations. We hope you are enjoying your escape to the Maldives. Kind regards, Luxury Escapes

Wouldn"t be without them

Our overall experience with Luxury Escapes has been one of our best holiday experiences and felt they were a very professional organisation to deal with. The help from Ashley Danahar was second to none in dealing with changes due to my husband's health isssues.

Product Quality
Customer Service
Ease of Booking
Return Claim MadeNo
Trip Completed Yes
Booking Type Accomodation and Flights
1 comment
Hi Merril, Thank you for your 5-star review. We are happy to know Ashlee was very helpful with changing your booking and your overall experience has been positive. Let us know if you require any further assistance. Kind regards, Luxury Escapes

Easy and Friendly service

We were looking for a stay in singapore but the dates were booked out. Luckily Evan got in contact and managed to get the dates we needed. Very friendly and efficient. We'll be giving his contact to any of our friends who need a holiday

Product Quality
Customer Service
Ease of Booking
Return Claim MadeNo
Trip Completed Yes
Booking Type Accomodation
1 comment
Hi James, We appreciate your review and wonderful to know Evan managed to book in your dates for Singapore. We look forward to being of service to you in the future. Kind regards, Luxury Escapes

A perfect booking experience and holiday

Jordan from luxury escapes was beyond helpful for booking our Hong Kong holiday. We had an amazing time due to the ease and comfort of booking with Jordan and we would definitely book with him again!

Product Quality
Customer Service
Ease of Booking
Return Claim MadeNo
Trip Completed Yes
Booking Type Accomodation
1 comment
Hi Sherey, Thank you for your 5-star review. We are very pleased to know Jordan made it an easy booking process for you. Let us know if we can be of any further assistance. Kind regards, Luxury Escapes

LE Platinum Club excels again

LE holidays have become our #1 go to, particularly with the service we get from Lucy and the Platinum Team at LE. With 2 holidays booked for this year (and looking at a third - yes I do work :)) the help we have gotten to accommodate our needs has been extraordinary. We have been LE fans for a few years now and we have not had a bad experience yet, with our LE Egypt holiday probably the highlight for us just over 12 months ago. Amazing sites, amazing accommodation, an amazing trip down the Nile and an amazing team to set it up for us. Thanks to all at Luxury Escapes.

Product Quality
Customer Service
Ease of Booking
Return Claim MadeNo
Trip Completed Yes
Booking Type Accomodation, Cruise and Tour
1 comment
Hi Keith, Thank you for taking the time to leave us such a lovely review. It means a lot when we hear we are your #1 go to holiday provider and it's our aim to ensure that all our members are getting amazing holidays. Lucy is one of our dedicated agents and we'll pass on your feedback. We hope you will have an amazing time on your upcoming escapes. Kind regards, Luxury Escapes

Dominic Lopez at Luxury Escapes

Dominic Lopez at Luxury Escapes you are an absolute legend and your customer service and helpfulness is second to none. Thank you for ALL your help and unwavering patience. Thanks

Product Quality
Customer Service
Ease of Booking
Return Claim MadeNo
Trip Completed No
Booking Type Accomodation
1 comment
Hi Sandy, We couldn't agree more - Dominic is a legend indeed! We are very happy to hear that he made your experience with us a great one. Kind Regards, Luxury Escapes

Excellent service from Dominic

First time use of Luxury Escapes. Excellent service from Dominic. Friendly, helpful and did all he could to book our accomodation which was greatly appreciated. Would definitely recommend. Looking forward to our holiday.

Customer Service
Ease of Booking
Return Claim MadeNo
Trip Completed No
Booking Type Accomodation
1 comment
Hi Linda, Thanks for touching base and providing feedback on your first experience with us. Dominic is such a great asset to LE and we are glad that he was very helpful. We can't wait to hear all about your first Escape with us! Kind Regards, Luxury Escapes

Great service. Will use Luxury Escapes again.

First time customer with Luxury Escapes which was a good experience thanks to Nikki. Booking a holiday at Kingscliffe NSW was easy with the friendly and helpful service of Nikki. Good work and thank you.

Product Quality
Customer Service
Ease of Booking
Return Claim MadeNo
Trip Completed No
Booking Type Accomodation
1 comment
Hi There, What a wonderful review to read! We know Nikki is fantastic and are so happy to read that she provided you with the best service. Kind regards, Luxury Escapes

Awesome Customer Service from Oksana ( Luxury Escapes)

I was overseas and having difficulties making a booking, so i contacted Luxury Escapes.
Oksana emailed me back and provided a prompt and excellent customer service to make this happen.
Thanks Oksana.

Customer Service
Booking Type Accomodation
1 comment
Hi Gary, This is so wonderful to hear as we do pride ourselves on providing the best experience from Customer Service right through to the Escape itself! We will pass the thanks on to Oksana! Kind Regards, Luxury Escapes

professional response in a timely manner

Thanks Joana B for your help on changing my booking. It was quick and stress free. It take away my stress. I can go and book the air ticket now. Awesome customer service!

Customer Service
Return Claim MadeNo
Trip Completed No
Booking Type Accomodation
1 comment
Hi Angie, We'll pass on your lovely comments to Joana and glad she was very helpful with changing your booking. Kind regards, Luxury Escapes

luxury holiday booked for Kingscliff

Fantastic service by Nikki when booking our holiday. She was pleasant and extremely helpful. It took a while to get through but when I did I was pleasantly surprised with her happy approach.

Customer Service
Ease of Booking
Return Claim MadeNo
Trip Completed No
Booking Type Accomodation
1 comment
HI Chris, We are very glad to hear that Nikki did an amazing job with the service she provided. We will be sure to pass along the feedback Kind Regards, Luxury Escapes

Awesome packages

With so many holidays to choose from, i had lots of questions! Lucy was super knowledgeable, helpful and friendly and answered all our queries which helped us choose the perfect holiday for us.

Customer Service
Return Claim MadeNo
Trip Completed No
Booking Type Accomodation
1 comment
Hi Don, We are so happy to hear Lucy was such a great help in choosing the perfect holiday for you. It can be so difficult to choose the perfect destination and experience so we always do our best to make sure it works Thanks Luxury Escapes

Another fantastic deal!

Thanks to Nikki for all her help when booking our stay at Kingscliff! She made it very easy and answered all our questions. Nikki is very capable in her job.

Product Quality
Customer Service
Ease of Booking
Return Claim MadeNo
Trip Completed No
Booking Type Accomodation
1 comment
Hi Deborah, Thank you for your 5-star rating and lovely feedback for Nikki. She is definitely one of our star team players! We look forward to being of service to you in the future. Kind regards, Luxury Escapes

First time user - outstanding

As a first time user of Luxury escapes, Oksana made the experience effortless, we are now booked and ready to go. Thank you Oksana for your courtesy and clear Explanations.

Customer Service
Ease of Booking
Return Claim MadeNo
Trip Completed No
Booking Type Accomodation
1 comment
Hi Tommax, We are so excited for you on your first holiday with us. We are glad that Oksana provided an effortless booking experience to start. We hope you will have an amazing escape when the time comes. Kind regards, Luxury Escapes

Can't wait to escape

Thank you Gab, for making my accomodation booking stress free.
You were very understanding and patient and gave me all the information I needed.
Hope to speak to you again on my next booking
Sandra

Product Quality
Customer Service
Ease of Booking
Return Claim MadeNo
Trip Completed No
Booking Type Accomodation
1 comment
Hi Sandra, Thank you for lovely feedback for Gab! It's very important that our members are getting the best experiences and we are pleased Gab delivered. We look forward to being of service to you in the future. Kind regards, Luxury Escapes

Amazing deal & helpful staff

So excited to see this amazing deal! Our 3rd time booking holidays with Luxury Escapes, Oksana was very knowledgeable and helpful. Looking forward to booking more fabulous holidays through Luxury Escapes

Product Quality
Customer Service
Ease of Booking
Return Claim MadeNo
Trip Completed No
Booking Type Accomodation
1 comment
Hi Micheline, Thank you for your great review. We are thrilled to hear you booked your 3rd escape with helpful assistance from Oksana. We look forward to seeing you on many more escapes. Kind regards, Luxury Escapes

Prompt and helpful customer service

Booked 2 package for a big family upcoming holiday in September. We recently had to change the dates on our bookings and Chesser was very helpful in getting our new dates changed with the hotel. Communication was stress free and clear. He was very quick in updating information and replying any enquires from us. Can’t wait to actually go on the holiday.

Customer Service
Ease of Booking
Return Claim MadeNo
Trip Completed No
Booking Type Accomodation
1 comment
Hi there, We are happy to know you found the service prompt and helpful by Chesser. That is certainly something to look forward to at the end of the year - a family getaway - we hope you'll have an amazing time! Kind regards, Luxury Escapes

Page 2 of 48

Questions & Answers

Katathani Phuket Beach Resort or Hilton Arcadia???? Which is better value for quality, service and location. TIA
1 answer
Hi There, We would suggest joining our Thailand Insider group on Facebook - a great place where our LE members use for tips, reccomendations and ideas. https://www.facebook.com/groups/thailandinsider/

Any feedback on sth African holidays with luxury escapes would be appreciated
No answers

I am wanting confirmation regarding Green Tax and if it is included with the all inclusive package to The Maldives, also would like contact details for sending in suggestions and comments regarding a tour.
4 answers
Hello Kerri, I am not aware of any Green Tax imposed on my previous holiday to Khao Lak in Thailand nor am I aware of any imposed for my booking to Khao Lak Thailand which I made last night. I checked my paperwork and could not see a "Green Tax". It may well be under another title.Thanks, I think it’s specific to The Maldives onlyHi Kerri, Green Tax is included in our Maldives package, however, check the fine print conditions of the package as this will give you the information on any surcharge applicable, etc. Feel free to contact our support team and send in any further comments to support@luxuryescapes.com

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