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Luxury Escapes

Luxury Escapes (page 2 of 61)

4.4 from 1,209 reviews

Reviews

Review distribution

5 star
932
4 star
86
3 star
35
2 star
47
1 star
109

SOPHIE

SOPHIESouth East Queensland, QLD

Excellent Customer Service, Amazing Location & Great Package!!

published
Transparency
Customer Service
Ease of Booking
Trip Completed Yes
Booking Type Accomodation
See all answers
1 comment
Luxury Escapes
Luxury E.Luxury Escapes

Oxy

OxySouth-East, TAS

  • 3 reviews
  • 1 like

How can I get rid of your ads which have taken over my computer?

published

I opened the Luxury Escapes web site and am now in a nightmare. Every time I open my computer, including emails, I get ads for Luxury Escapes. I feel intimidated!! How can I stop these intrusive ads?

1 comment
Luxury Escapes
Luxury E.Luxury Escapes

Hi there,
We've sent you a private message requesting further details so we can look into this for you.
Kind regards,
Luxury Escapes

JUDITH

JUDITHSouth East Queensland, QLD

  • 3 reviews
  • 1 like

Majestic Princess Hobart Cruise

published

I am writing especially to highlight Vicki and the outstanding and gracious and accurate way in which she handled my recurring problem with this booking. Vicki was persistent in making sure the problem was ultimately solved and endeavoured to be helpful in every possible way. She was indeed the outstanding LE consultant and a credit to you.

Customer Service
Trip Completed No
Booking Type Cruise
1 comment
Luxury Escapes
Luxury E.Luxury Escapes

Good work Luxury Escape

published

Well done Erin you made our booking in Melbourne on the dates we needed and in close proximity to where we needed to be very easy and uncomplicated a big thank you for all your good work....Arthur

Ease of Booking
Booking Type Accomodation
1 comment
Luxury Escapes
Luxury E.Luxury Escapes

CarlG

CarlGHobart, TAS

Exceeded expectations

published
Transparency
Customer Service
Ease of Booking
Trip Completed Yes
Booking Type Accomodation
See all answers
1 comment
Luxury Escapes
Luxury E.Luxury Escapes

Mel

MelSydney, NSW

Thank you LE

published

A HUGE thank you to Erin! She was amazing in putting together our group booking and keeping us in the loop while waiting for more rooms. She was patient and extremely helpful. Thank you LE.

Transparency
Customer Service
Ease of Booking
Trip Completed No
Booking Type Accomodation and Flights
See all answers
1 comment
Luxury Escapes
Luxury E.Luxury Escapes

Thank you for sharing Mel, sounds like you have received the most amazing service from Erin. We will be sure to make sure she gets the feedback and will thank her for her amazing work.
Kind Regards,
Luxury Escapes


Exemplary co-operation

published

We had booked a 2 night escape, however in the meantime we received a call from a healthcare provider allowing us to take advantage of a cancellation so that instead of waiting until December we could have an appointment in the next 5 days which conflicted with our LE booking. A phone call to RIC and the whole problem disappeared and our booking was transferred to the next week!!!!! Can't thank RIC enough for his outstanding service and courteous treatment. Didn't even incur any additional costs. Thankyou so much RIC.

Transparency
Customer Service
Ease of Booking
Trip Completed No
Booking Type Accomodation
See all answers
1 comment
Luxury Escapes
Luxury E.Luxury Escapes

Hi There,
This is so wonderful to hear that you received great service from Ric. Thank you for taking the time to leave a review.
Kind Regards,
Luxury Escapes


Kerry

KerryPerth, WA

Excellent Customer Service

published

I have just spoken to Erin about making a booking for a luxury Escape. She was very helpful and went that extra length to make sure I got the Escape I wanted and the date.
I couldn't be happier with service I received.
Thank you Erin for your help and your very professional and helpful service

Transparency
Customer Service
Ease of Booking
Trip Completed No
Booking Type Accomodation
See all answers
1 comment
Luxury Escapes
Luxury E.Luxury Escapes
JAW

JAWSouthwest, VIC

Wow! Great service.

published

I have Just spoke with Erin who could not have been more helpful with booking a Luxury Escape.
Everything I asked for was done and I am very happy.
Thankyou Erin for your professional and wonderful service.

Transparency
Customer Service
Ease of Booking
Trip Completed No
Booking Type Accomodation
See all answers
1 comment
Luxury Escapes
Luxury E.Luxury Escapes
Liz

LizGreater Melbourne (Metropolitan), VIC

Excellent customer service from Bella and then Grae!

published

I phoned On Sunday to see if Luxury Escapes could accomodate my travel dates (wanted to book Fiji 10 night stay but calendar advised check in dates weren’t available). Bella answered my call and was so friendly and helpful. She advised she would email the Shangri-la and see if they had room for my preferred date. Bella explained all the terms and conditions and was very considerate in making sure all my needs/queries were addressed. Two days later Grae confirmed that the booking could take place and again I received exceptional customer care and professionalism. Thank you both!!!

Ease of Booking
Trip Completed No
Booking Type Accomodation
1 comment
Luxury Escapes
Luxury E.Luxury Escapes

AJSAID

AJSAIDGreater Melbourne (Inner), VIC

  • 3 reviews

Escape from luxury- Majestic Scandinavia

published
Transparency
Customer Service
Ease of Booking
Trip Completed Yes
Booking Type Tour
See all answers
1 comment
Luxury Escapes
Luxury E.Luxury Escapes

  • Verified customer

Wow! The epitome of customer service!

published
Transparency
Customer Service
Ease of Booking
Trip Completed No
Booking Type Accomodation
See all answers
1 comment
Luxury Escapes
Luxury E.Luxury Escapes

Wendy

WendySouth East Queensland, QLD

Thanks.

published

Thankyou so much to Steven Kelly from Luxury Escapes for being so helpful securing a booking for me - it's a relief to know when you hit a problem there's someone there to give immediate assistance.

Transparency
Customer Service
Ease of Booking
Trip Completed Yes
Booking Type Accomodation
See all answers
1 comment
Luxury Escapes
Luxury E.Luxury Escapes

Sue S

Sue SSouth East Queensland, QLD

Excellent customer service

published

I was greatly assisted by a Luxury Escapes support person by the name of Grae.
He was prompt with his communications and enabled my request regarding a Luxury Escapes booking to be name changed.
Grae delivered excellent customer service.
Thank you Grae.

Trip Completed No
Booking Type Accomodation
1 comment
Luxury Escapes
Luxury E.Luxury Escapes
ColloJ

ColloJSouth East Queensland, QLD

  • 3 reviews
  • 2 likes

Trouble Free. Perfect location and Holiday package.

published

First time with Luxury Escapes and admittedly was somewhat hesitant as to how it was going to end up. What is the catch to these great prices? Have come away totally impressed with how LE operates, the quality of the holiday packages/destinations and of course the price. We have already booked our next trip and are totally relaxed as to the quality and standard of service that we will experience. Even our resort in Vietnam was totally conversant with our holiday package with LE and the whole experience went smoothly. Highly recommended. Thank you.

Transparency
Customer Service
Ease of Booking
Trip Completed Yes
Booking Type Accomodation and Car Hire
See all answers
1 comment
Luxury Escapes
Luxury E.Luxury Escapes

Hi There,
Thank you for sharing your feedback with us - we love that you really enjoyed your first Escape with us.
We look forward to seeing where number 2 takes you!

steve

steveGascoyne, WA

  • Verified customer

Efficiency plus!

published

My request was out of the normal box, but Erin was in tune, making it all very simple and stuck perfectly to get what I required into action - thanks a lot!

Ease of Booking
Trip Completed No
Booking Type Accomodation

Jodie

JodieSouth East Queensland, QLD

Excellent

published

This is the second time I have booked a holiday with LE. We have booked the same holiday that we did last year as the deal and offering was so amazing through LE (the hotel couldn't beat it). I can't fault their service and ease of booking. I used both the online service and also over the phone. I dealt with Fretzie and she was brilliant. She assisted me with booking our next holiday as we wanted two interconnecting rooms. Thanks again LE.

Transparency
Customer Service
Ease of Booking
Trip Completed No
Booking Type Accomodation
See all answers
1 comment
Luxury Escapes
Luxury E.Luxury Escapes

Hi Jodie,
Thank you for the great review. We are so happy to hear that you are loving LE, the deals we offer and the great support that has been received - Go Fretzie!


EHA

EHASouth East Queensland, QLD

First Timers

published

Being the first time booking with LE I was a bit apprehensive but found booking on line was simple and well explained. All the inclusions LE included in the trip were above expectations. The Staff at the hotel were friendly and helpful and there was no problems separating drinks from included meals. Thank you LE for making our weekend stress free and relaxing. Eileen.

Transparency
Customer Service
Ease of Booking
Trip Completed Yes
Booking Type Accomodation
See all answers
1 comment
Luxury Escapes
Luxury E.Luxury Escapes

Hi Eileen,
Thank you for taking the time to leave a review and provide such wonderful feedback. We loved hearing that we provided a nice Stressfree weekend away.
Kind Regards,
Luxury Escapes


Tash M

Tash MPerth, WA

Customer Service

published

I have contacted chat support on a few occasions now relating to some special requests for our upcoming travel in December. They have promptly responded to these questions via email. Thank you!

Transparency
Ease of Booking
Trip Completed No
Booking Type Accomodation
See all answers
1 comment
Luxury Escapes
Luxury E.Luxury Escapes

Hi Tash,
This is so wonderful to hear, we hope that you enjoy your travels in December.
Kind regards,
Luxury Escapes


Mizu

Mizu

  • 2 reviews

Great Service, and Great Value!!!!!

published

While I've booked a coupke of times through LE in the past, I had a lttle trouble using my FF Points on this last booking!
I rang LE, and within minutes they (Nicolas) had it sorted!!!!!

This is the way that every business should operate!!!!!

Transparency
Customer Service
Ease of Booking
Trip Completed No
Booking Type Accomodation
See all answers
1 comment
Luxury Escapes
Luxury E.Luxury Escapes

Thank you for taking the time to leave a great review Mizu - we love that Nicolas did an amazing job.


Page 2 of 61

Questions & Answers

Dianne CHaytor

Dianne CHaytorasked

want to book our dates to kHAO LAK. Please advise as cant find anywhere on your website to do so

1 answer
Luxury Escapes
Luxury E.Luxury Escapes

Hi Dianne, feel free to contact our support team to assist via 1300 88 99 00 (select option 2) or support@luxuryescapes.com


Jacykim

Jacykimasked

Hi we are booked on a Europe river cruise in October with luxury escapes just wondering if anyone has already done it. I am concerned about quality of the boat and sight seeing trips. They had two in September this year. Has anyone done it?

3 answers
Sharon
Sharon

No
Sorry!

Kass
Kass

I haven't done it however do a lot of research to see if it will suit you. You can google the name of the boats and read reviews. We decided not to do it as too regimented for us, we like to sleep in for one thing.

Helen B.
Helen B.

We have also booked the European river cruise in October, would be interested to know how, the September ones went.


DeltaBega

DeltaBegaasked

Why is the word "accommodation" spelt incorrectly on your Product Review page? It makes you look very unprofessional!

3 answers
defazioent
defazioent

Sorry just a typo. I always proof read before hitting the submit button. Must have missed this one.

DeltaBega
DeltaBega

It's still spelt incorrectly all the way down the page! Looks unprofessional!

Luxury Escapes
Adam S.Luxury Escapes

Hi Delta, Good pick up. This is not actually set by us, the categories are set up and named by Product Review. If you go to any other page under the Accommodation category you will see they have the same error. We have let Product Review know to have this fixed up asap.
Kind regards,
Luxury Escapes


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