- Verified customer
MAC Chili matte lipstick's biggest fan
This is my fourth MAC Chili lipstick, I just got compliments on it all the time. It is a brownish orange shade of red that suits my golden skin undertone perfectly. The texture is a creamy matte, not powdery like some other brands. Blot it for a more faded casual look or go heavy-handed for more defined red lips. I used this everyday, this has to be one of MAC's best sellers.
The reviewer stated that an incentive was offered for this review
- Verified customer
Mac upward lash mascara
So, I have to say I’ve bought $3 mascaras that are better than this “quality” product. It’s the complete opposite of everything you could want. I cried a little it was so bad, now this could’ve of been from the smudge or clumps of mascara that have invaded my eye from my application or just the sheer bad quality of this product. I had to use 3 clean mascara brushes to de-clump and separate my lashes. The product made my lashes dry and it irritated me to no end.
The formula and the brush just don’t work it could be that the bristles are too short or the formula too thick. No idea but MAC I deserve better from you! I’ll stick to some good old favourites from Bobbi brown and Revlon.
I just can’t say how bad this product is.
Bad experience. Poor customer service at Myer Westfield George St.
I went yesterday, -8/08/19- and Isabella was in charge of me. It seemed she did not want to work or she was in a bad mood. At first I asked her help to buy a concealer (gift for a friend). She told me that it was difficult to buy it for another person, that I should buy a lipstick. I showed her a picture so that she could help me to chose the correct tone and she gave me two options. When I noted her apathy, I went and ask the other girl who was making up another client (she was very nice by the way) and helped me to choose between both product...s. When I went to pay, Isabella gave me the incorrect receipt and I have to go back to ask if the person recieving the gift could change it, she told me "no, you should have advice me before it was a present to obtain a gift receipt". I told her that when I entered the store I told her it was a gift and I was not supposed to know that I should advice that again when she was at the cashier charging. All in all, she had terrible manners and she had no patience from the beginning she did not want to help the customer. On top of everything, when she did the refund to solve my problem, she wrote in the receipt "customer change her mind". That was a lie, I never change my mind, she did not listen in a first place and did not want to help. Poor customer service and really bad experience. Never happened before in Mac cosmetics..
- Verified customer
Simplistic packaging the studio fix powder foundation is a good product
I love my MAC Studio Fix Powder Plus Foundation, when i put it on top of my BB cream, it doesn't cake and make my face look flat like other pressed powder. It gives me an additional coverage.
Poor product packaging
MAC has always been my “go to” makeup - particularly for lipsticks. Today I was in the market for a new one and went into Myer Castle Hill. There was only one rep and she was quite rushed. I was interested in the Retro Matte Liquid Lipcolour. I accidentally dropped the Tester and it broke at the wand. I cleaned it up myself using their wipes and did proceed to buy it - $42. I unpackaged it and put it in my handbag & put it on at the shopping centre. It fell out of my handbag in the lift to my apartment and shattered again! Big packaging flaw MAC. Not happy.!
One on one makeup session
I booked a one on one makeup session with MAC sydney to learn some techniques to apply makeup. They made me look like zombie and i learnt zero from them. I contacted their customer service and believe me they have horrible horrible customer service. I have been promised to be contacted by regional manager several times but still no contact. Its a brand with the most pathetic customer service.
- Verified customer
MISMATCHED no refund
I'm very disappointed with your service at two Mac stores in Doncaster and Northland. Both places I got tested for a colour concealer and both gave me a wrong colour that when I went home turned out very dark or very dark red. On wanting a refund or exchange I was told it had to be in resellable condition and I showed her the product which was untouched basically clean resellable and she said no sorry. They mismatched me and now I've wasted $80 down the drain. I have been a good customer because you guys had our dark or brown shades but because...of this poor service. I will never buy Mac again I'm going to Rihannas line and getting myself tested their and to Mecca services who gives samples at least if you don't see the right match till later use.
I purchased a lipstick matte from mac online and the lipstick arrived along with a sample mascara the lipstick wasn't even matte then because I liked the mascara went into highpoint myer to purchase the actual mascara told her the sample and she went to grab it I paid for it only when I got home I realised it's the wrong one she sold me
Terrible Customer Care!
I ordered a package from MAC Cosmetics which was left at the wrong address (I had given them the right address, the driver had left it at the wrong address). I called Aus post and they told me they would open an investigation but for me to also speak with MAC if they could also call Aus post about the issue. I called MAC and their customer care consultant was not only incredibly rude she kept saying it was “my fault” and they would do nothing about the situation. All I was asking for was help in the situation and for them to call Aus post to help me. I spend A LOT of money with MAC but after this experience, the fact they will not help long long term returning customers is disgraceful!
- Verified customer
Aware of your failed product! Still selling it
Took the fix + matte setting spray back for refund. Reported to customer service and they told me MAC is AWARE of the formulation error. Not only aware but still selling it and pushing the sales to woman everywhere. You might package it in a shiny box doesn't make it a quality product.
- Verified customer
Awful online store customer service
Bought 3 lipsticks nearly one and half weeks ago, still haven’t received. The online store shows it only takes 4 business day for shipping in QLD metro area, but my order still shows status “in warehouse“, so I called them after I wait 6 business days. And one guy in the phone said that “oh, we need you to send us your payment card last four digital number and you card expire day, or you can cancel your order”! What a joke customer service! First, I never receive any email says I need to send them anything after the payment actually already go ...through! Second, how they sounds like do not care you at all, like “if you are not happy the product hasn’t been sent, then cancel it and go away!” What a terrible customer service! Do not buy anything from their online store, never see a customer service like this!
Stolen package from my door, M.A.C was understanding and fantastic!!!
I had order makeup from M.A.C and the items were left at my door by Australia Post, I have never had anything stolen in the 10 years I have lived there but this particular time my parcel was stolen. I rang Aus Post to ask where my parcel was as I had received an email saying it was delivered, they had sent me a picture of where they left and told me it looks like it had been stolen. I went to the police know they wouldnt be able to do much and they gave me a case number, I contacted M.A.C the next day and emailed through the picture Aus Post se...nt and the Police Report and they resent the goods no questions asked I was extremely impressed with their service and I will be very happy to go through them again. This time though I am getting it sent to my work address
Bad Customer Service at MAC Sydney Myer
Went there with my friend to look for a lip liner thats long lasting. Was a bit indecisive of which lip liner to choose from; the normal lip liner ($30) and the pro lipliner ($42). So we were waiting for the salesgirls to stop chatting with each other at the counter to help us out, up until this girl came to help. Thought she was kind etc, so I asked few simple questions of the differences between the lipliners. Then she rudely responded with the answers, I mean why do you have to be so rude for I just saw you giggling with your colleagues behi...nd the counter few minutes back. And then she just stormed off to chat with her colleagues behind the counter, and ignoring us when me and my friend has decided on the lip liner. Hence, we just drop the product there right away and went to buy a lip liner from the brand thats in front of their booth that has way better customer service than MAC Sydney Myer.
My Mum bought a lipstick for $46 the sales person even stated this is the last 1 we have in stock the idiot sales girl wrapped it in the ridiculously long receipt like a cocoon when my mum has gone to put in her bag at the counter it must have slipped out on the floor & she didn't notice. She looked everywhere in her bag & car for the lipstick nowhere to be found but the cocoon receipt was still in her bag ...this was on a Saturday at 2:30pm 1st thing Monday morning my mum rang MAC to ask how many of that lipstick is in stock, again was told w...e have 1 left...then she proceeded to tell the manager what she thought had happened with her purchase on the Saturday her immediate reply was "oh no we received a stock transfer that arrived this morning". What a load of crap.. my mum rang the head office explained the situation they were nice enough but didn't really care. Head office advised to see the manager about camera footage at the time of purchase. When my mum spoke to the manager about that she basically said no point as the 1 that's left there in stock was from a stock transfer. All this over a $46 Lipstick well done MAC! I have 2 young adult daughters who spend a lot of money every year on MAC.. not anymore we all will be buying other brands from here on in. It really is disappointing a brand such as this would treat a customer this way over a lipstick (I myself work for the biggest retailer in Australia & sometimes you just have to give the customer the benefit of the doubt it's called good will).
M.A.C. Matchmaster foundation
The shade I used is 7.0 (these foundations are named differently to other Mac foundations that have names like NW42). My advice - always ask for a sample. The sales assistant was unfriendly and unhelpful, but I'm glad I didn't let that put me off and asked outright for a sample, as it meant I could give this foundation a really good trial over a week and see if it was right for me before spending over $60 for a full bottle.
The Good: Excellent coverage. You only need a tiny amount so it's good value for money, even though it is expensive. Look...
Products That Don't Even Work - Never Buy Eyeliner
Usually i am a lover of Mac products, however i am very turned off after this experience. Yesterday i bought a new eye liner as i had been in search to find a new one - which i apparently and sadly made the wrong decision. I go home as I'm getting ready for a night out and i had been sold the tester which was all dried up!!! Mac has told me i can exchange it however at this point i am expecting a full refund. I really don't want another Mac eyeliner as this is the second bad experience i have had.
Way more difficult than it should be.
I went into a Mac store to buy an eye shadow pallet, it was not in stock which from what I hear from others is quite common. Salesperson was totally unapologetic and unconcerned, suggested I get it online, when I asked whether that would incur a shipping fee she just shrugged and said she had no idea. Went home, checked and it did, so I called another store near me but the number had been disconnected. Called a further one and they didn't pick up on two occasions. I emailed Mac and after 3 days they did finally respond and provided a free shipp...ing code but gave no explanation about their stock levels and didn't even address my questions about the other two stores I tried and whether they still exist. All too hard, and from the sound of these other reviews maybe their products aren't worth it.
stop selling in china
I used to only wear M.A.C products because I loved how they felt on my skin but also the colour range, however after discovering that products sold in China must be tested on animals. Since learning this and until MAC stop selling to China I will boycott these products.
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