6 questions from our users
I rang Mable to make a complaint about a worker and the person who took my call couldn't find my file. So I couldn't register my complaint...
Hi Kathleen, we're sorry to hear you've been unable to make a complaint about a worker due to our team being unable to locate your profile. Can you please send us a private message with your full name..., email address and contact number so we can look into this further? Thanks.
Thanks Kathleen. We've been able to locate your profile and we apologise again for any confusion. We'll be able to look into this further and can you please send us an email at firstname.lastname@example.org? We look forward to your response.
Why do you need to get a police check with Mabel if you already have a current one?
Hey Sally, thanks for your question regarding a Police Check. Police checks must be done through the Mable-Checked application – it includes an ID check that is linked to the Support Worker’s Mable ac...count. We do not accept the NDIS Screening Clearance or previous Police Checks in place of the Mable-Checked Police Check. Please let us know if you have any questions.
Sadly, my research and dealings with Mable has led me to the same conclusion. The website looks fantastic, until you dig under the surface. Also, the stats on the reviews seem to indicate a pattern of...extremely low reviews, which then all of a sudden dramatically rise to 5 star??? Yet nothing different has happened to Mables management structure. Could this dramatic increase in positive reviews be due to the 'incentives' indicated that some reviewers have admitted to? How many other reviewers haven't admitted to the incentives to write a positive review? To clarify this, could Mable please post information here so we can see their process and details of 'incentivised' reviews in a transparent manner please. Thank you.
Thankfully I read the Mable reviews before signing up with them as I want to self manage my parents HCPs when they get funded. Has anyone had a good experience with a provider on the Gold Coast for in home dementia related support services?
Thank goodness I read the Mable reviews as I want to self manage my parents HCPs. I won't be using this mob.
I was just about to sign up with Mable and Lets Get Care when I read your reviews. Thank goodness I have.
So can anyone recommend a good provider who doesn't take half your money in fees and pays their support workers well?
Contact your community health service at your local council. They will put you in touch will qualified allied health professionals. Not these shady types that are leeching money from vulnerable peop...le. You can also contact community health services at your local public hospital. These services are covered by Medicare.
Unfortunately not. Having worked in the industry a while now. 99% of them have exorbitant fees and pass very little on to the actual support worker. Management drive around in expensive cars, earn mor...e than 4 times more than their support staff and make all sorts of reasons why they can not pay you a fair wage. They will also ask you to do unreasonable work at your expense. Its all about taking care of themselves and keeping the client as happy as possible leaving the support worker struggling to survive. This is why there is a shortage of support workers, but not a shortage of management staff. The governments repeated cries about the industry needing more workers, fuel a notion that the industry is now lucrative. Until the government steps in and levels the playing field a bit, you will continue to see some workers going rogue as they get fed up with the system. This is usually their last ditch attempt to get all that they can before exiting the industry.
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