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Mable
3.8 from 242 reviews · View Statistics
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Ris
RisSouth East Queensland, QLD
  • 6 reviews
  • 5 likes
  • Verified

A great way to find people

published

Great way to focus your needs. Whether you're a client or support worker is a great platform.

  • Incentivised Review No
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Review collected in partnership with Mable

Jesse D.
Jesse D.Wide Bay-Burnett, QLD
  • Verified

New to Mable

published

Best part is the original meet and greet, Get to know your new clients before starting work, expectations and needs. Original procedures are confusing but once clients are signed on they get simpler. Payment system is quick and simple.

  • Incentivised Review No
Mable
MableMableSend a private message

Hi Jesse, we are pleased that you’re enjoying using the meet-and-greet option on the Mable platform. We appreciate your feedback regarding our procedures, and thanks again for taking the time to share your review.

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Nicole Worthley
Nicole WorthleyMetropolitan Adelaide, SA
  • Verified

Great for independent workers

published

Good platform to get your name out and feel comfortable with who you are set out to meet and potentially work with. Gives a bit of job security aswell which is good.

  • Incentivised Review No
Mable
MableMableSend a private message

Hi Nicole, thanks so much for taking the time to share your great experience with the wider community. We're glad to hear you've felt comfortable using Mable and we hope you continue to have success building out your support team.

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  • Verified

The procedures and follow up is very professional

published

Easy to follow, Mable are there to help, the only problem is maybe less procedures, so you can do what is necessary without extra Work. They are very thorough with protocol and checking of Workers, so you get the very best

  • Incentivised Review No
Mable
MableMableSend a private message

Hey Linda, thanks for taking the time to share this review. We're glad to hear Mable has been easy to follow and helpful. We appreciate your feedback regarding procedures and we've shared this with our team.

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  • Verified

So far, so good.

published

As a new member it is all going smoothly. Helpful staff and willing and pleasant supporters, I am sure it will be a long and happy relationship. In My family we call you “ aunty mable”.

  • Incentivised Review No
Mable
MableMableSend a private message

Hey Patricia, thanks for letting us know your support workers have been such a great fit and that we've been able to provide support for you. We appreciate your feedback and thanks for reaching out.

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Mable is great, big help for me.

published

Very supportive platform, only thing I got worried before was when I could not see the previous messages to my clients and I can not even send them messages but when I sent them message about it was quickly fixed.

  • Incentivised Review No
Mable
MableMableSend a private message

Hi Ria, thanks for your review. We are thrilled to hear you found the Mable supportive and we appreciate your feedback regarding messages. We've shared this with our team and please don't hesitate to reach out if you have any questions.

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Rike
RikeMetropolitan Adelaide, SA
  • 2 reviews
  • Verified

Good service, essential for my independence

published

Overall this service has made it possible to get the services I need without going to the expensive service providers.
The different sites used eg webpage, mobile or iPad apps are very annoying as you can do different things on different sites.
I think it would be helpful if as the customer I could initiate new agreements
The process of upgrading the rates I pay is unnecessarily time consuming as a whole new agreement is needed, it should be possible to do a simple amendment to the existing agreement.

  • Incentivised Review No
Mable
MableMableSend a private message

Hey Rike, thanks for letting us know Mable has made it possible for you to receive the services you need. We appreciate your feedback regarding Service Agreements and we've shared this with our team for further consideration.

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  • Verified

Happy with Mabel

published

I have managed to navigate Mabel which is a big deal for me asI am older and not great with technology. I have managed to find some good workers too.

  • Incentivised Review No
Mable
MableMableSend a private message

Hi Judith, we're pleased to hear you've been able to navigate Mable and found some great Support Providers. Thanks for taking the time to leave this 5-star review.

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Graeme
Graeme
  • 2 reviews
  • Verified

Review for Working as a Mable Worker

published
  • Incentivised Review No
Mable
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StBob64
StBob64Melbourne
  • Verified

Depends of where you live

published

Mable provides a great platform and easy and reliable payments system. Where it falls down is the limited number of support workers available if you live regionally, and need someone to replace your regular support worker for a one off job. Many support workers do it around other commitments such as study or child care so may not be available when you need them to be. Not really their fault but it won't solve all your problems.

  • Incentivised Review No
Mable
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Kylie Bevan
Kylie BevanSouth East Queensland, QLD
  • Verified

Lots of things I like about Mable, a few that could be improved

published
  • Incentivised Review No
Mable
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  • Verified

Great service

published

Have been able to find great local support workers. The app is super easy to use.
Only drawback is no way to differentiate outings / social / travel. Needs to be done each week by separate email

  • Incentivised Review No
Mable
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SMED
SMED
  • 3 reviews
  • Verified

Works well

published

Mable works brilliantly with my mum’s Homecare package, but there aren’t enough workers available in my area. I would like to see this addressed by Mable. Perhaps a recruitment drive?

  • Incentivised Review No
Mable
MableMableSend a private message
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Anna G.
Anna G.Illawarra, NSW
  • Verified

wow how we build our team

published

Being able to meet new workers, controlling our own destiny, most workers have excelled beyond my expectations, a learning curve once able to navigate site and understand how system works ,

  • Incentivised Review No
Mable
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  • Verified

The Mable Platform Suits my Lifestyle

published

Mable are a good platform to work with. I scan the jobs offered for the work that suits my skills, needs and lifestyle. Mable offer a wide range of jobs.

  • Incentivised Review No
Mable
MableMableSend a private message

Hey Clare, thanks so much for taking the time to share this review. We're pleased to hear Mable has been such a great platform for you to work with.

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Page 1 of 2

Questions & Answers

Kathleen B.
Kathleen B.asked

I rang Mable to make a complaint about a worker and the person who took my call couldn't find my file. So I couldn't register my complaint...

2 answers
Mable
MableMableSend a private message
Mable
MableMableSend a private message

Thanks Kathleen. We've been able to locate your profile and we apologise again for any confusion. We'll be able to look into this further and can you please send us an email at info@mable.com.au? We look forward to your response.

Sally
Sallyasked

Why do you need to get a police check with Mabel if you already have a current one?

1 answer
Mable
MableMableSend a private message
Traveller
Travellerasked

I was looking into becoming a Support Worker and checked out the Mabel platform and was horrified. It's like seems to use the Air BnB /Uber model of "limited care and no responsibility "to both to workers who register with them and to people with disability needing support. "We just put people in contact". You are not a "worker" for Mable, you are basically a sub-contractor which means Mable is trying to weazle of any responsibility for workplace safety and safety of clients (except for the most basic provision of Police Check and WCC). But unlike Air BnB and Uber you are dealing with vulnerable people which should place an even greater duty of care and responsibility on the online platform. I want to know how many clients have been abused or sexually harrassed by "workers". Where is their transparency? I want to know how many workers have been ripped off? How many have been injured or not been paid decently? Please do NOT check their permission to collect sensitive information tick box before reading through their privacy policy very carefully. In my view it basically gives them almost free carte-blanch to share your personal information to many third parties including advertisers etc and you can do virtually nothing about it. As soon as I read this policy I immediately deleted all my information and did not proceed any further. I then when looking for reviews. It seems not only make money charging out support workers who don't even work for them It's an online site that gathers your VERY personal information to sell and make profit as well. It seems to me that it's basically a marketing company that puts their own profits before the safety of workers and clients. Reading the reviews and experiences of workers and clients above have only further convinced me of this. I would not be surprised if Mable finds themselves in court just like Uber has on many occasions on breaches of workplace safety and if workers are subcontracters or employees etc. I really wish there was an ethical place for people with disabilities to get the support they need safely and for workers to be paid decently with decent conditions. Any ideas I'd love to hear.

1 answer
Karen
Karen
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