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Macfixit Australia

Macfixit Australia

4.7 from 564 reviews · View Statistics

Reviews

4.8

18 reviews
4
(0)
3
(0)
2
(0)
  • Product Quality
    4.6 (14)
  • Return Claim MadeYes (18) · No
  • Shipping
    5.0 (10)
  • Warranty Claim MadeYes (5) · No (11)
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Robbo

RobboNorth Queensland, QLD

  • Verified customer

Extremely helpful HELP. A real person!

published

Happy to report a very positive experience. The RAM I purchased was not compatible with existing RAM. My mistake. Macfixit Help not only engaged in seriously useful email correspondence as to the problem and possible solutions but gave me a refund on the purchased RAM. Adn the suggested solution worked. Next time I will seek their advice first. Really good to get a Help person that actually cared and was knowledgeable. A great store.

Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo
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David T.

David T.Hunter Region, NSW

Newertech Voyager 3 Drive Dock

published

Drive dock arrived safely and well within the expected time frame. The wall plug was the incorrect fitting so I emailed Macfixit. They had a replacement back to me in just 3 days! Awesome response and service. Thanks guys. Happy to recommend Macfixit. David T

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo
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entics

enticsGippsland, VIC

  • 2 reviews

Old Macbook Pro with a new battery

published

First battery didn’t charge a replacement was requested and was replaced. Service was great new battery is also great thanks

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
Product PurchasedNew battery
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Karl Schenk

Karl SchenkGreater Melbourne (Inner), VIC

Good product range, great customer service!

published

Macfixit had both items I needed at competitive prices. Unfortunately one of the items I received did not work. Macfixit replaced the (quite expensive) item without question. They covered all postage costs and made sure I had my replacement unit very quickly.
Customer support staff that I spoke to throughout my transaction seemed knowledgeable and were both friendly and helpful. I was very satisfied with this supplier.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeYes
Product PurchasedOWC Thunderbolt 3 Dock
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Marc AZ

Marc AZSouth East Queensland, QLD

The best service from a tech reseller I have ever had.

published
Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeYes
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First class service, good products & prices

published

I bought a drive bay which turned out to be unsuitable for me. It was a simple process to return the item for a refund. After some advice from Macfixit, I purchased another product which was perfect for me. I really appreciate their customer focussed service, I will definitely buy from them again. Highly recommend them.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo
Product PurchasedOWC Mercury Elite Pro Quad
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Cec

CecSydney, NSW

Very professional outfit

published

They deliver fast, the product range is excellent, prices are very competitive and, in the unlikely event there's an issue with the product, exchanges are seamless. Well done guys, I'll definitely buy from you again.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo
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Edward B.

Edward B.Tasmania

Macfixit are really good to deal with.

published

I recently purchased a diskless OWC ThunderBay 8 Thunderbolt 3 Storage Enclosure from Macfixit. It is a very good unit, which is solidly built and seems to work well.
Unfortunately my computer’s Thunderbolt port failed, so I had to return the unit using Macfixit’s 30-day return policy.
Macfixit provided a full refund of the purchase price as soon as my return arrived. Great service!
I am planning to buy this drive again (definitely from Macfixit) when I replace my computer.

Product Quality
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo
Product Purchased0TB OWC ThunderBay 8 Thunderbolt 3 Storage Enclosure With SoftRAID Lite XT
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Kris

KrisGreater Melbourne (Outer), VIC

Great service

published

Excellent customer service from Jacob who was friendly and kept me updated all the way. Highly recommended and will definitely use these guys again for my next Mac related purchase!

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
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Mel

MelHobart, TAS

Customer service

published

I recently contacted Macfixit regarding a faulty battery ie. it takes too many hours to charge. Their response to the problem was swift. The customer service of the Macfixit team is exemplary. I have always dealt with Jacob who has most definitely gone out of his way to offer easy to understand advice, tips and links. The products I have ordered have always been of high quality and arrived promptly. The issue with the battery is the first that I have had with any product purchased from Macfixit and it is a manufacturers issue rather than Macfixit itself. I am returning the battery for a replacement. Thanks again Jacob at Macfixit.

Product Quality
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeYes
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Paul L.

Paul L.Greater Melbourne (Metropolitan), VIC

Excellent Customer Service

published

I accidentally purchased the wrong product and these guys couldnt have been more accommodating in arranging a return. Excellent Customer Service. Highly Recommend this company for your computing and technology needs

Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo
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Mark F.

Mark F.South East Queensland, QLD

  • 2 reviews
  • Verified customer

Order Received Overnight and Tools and Product Worked Seamlessly! [Update]

published

Good business and they honour their returns policy if the product does not work as intended and work with you to ensure you are satisfied. Recommended business for those seeking good Mac/Apple products.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo
Product PurchasedOWC Express 4M2
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Peter

PeterSouth East Queensland, QLD

Good Product and Excellent Customer Service

published
Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo
Product PurchasedNewerTech NuPower 78 Watt-Hour Battery for MacBook Pro 15-inch Unibody Mid-2009 and Mid-2010 Models
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  • Verified customer

Great Product, Great Support

published
Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo
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FoxFX

FoxFXGreater Melbourne (Outer), VIC

  • 2 reviews
  • 4 likes
  • Verified customer

Atrocious Customer Service, and blames Apple for their (Macfixit) faulty RAM

published

Atrocious Customer Service!

Consistent problems with the RAM purchased. Unwilling to do RMA, so took the iMac to Apple to fix. Apple clearly stated that the RAM was the problem, and Macfixit stated that Apple doesn't know how to troubleshoot.

Will NEVER do business with them again ! Go to RAM City instead.

Product Quality
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeYes
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A W

A WPerth, WA

  • 2 reviews
  • 3 likes

Great customer service shouldn't go unnoticed!

published

These guys are just awesome. Bought some ram to upgrade my old mac and unfortunately, mac died completely even before I could put in the ram. Had thrown away part of the product package for the ram and was worried I can't get a refund. Contacted them about it, they responded very quickly and super friendly. No fuss, full refund. Will definitely buy from them again. This is what customer service should be. Keep up the great work Macfixit!

Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo
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Hayden B

Hayden BSouth East Queensland, QLD

Great, friendly and fast service.

published

Happy with these guys. Although we had issues with the SSD, as Mac can be all over the place sometimes.. They were extremely efficient and friendly with helping solve our situation. Will continue to use these guys as often as we can. Thanks!

Product Quality
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeYes
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Julian

JulianGLEN IRIS

Good service on replacement battery

published
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo
Similar opinion? Write a review on ProductReview.com.au!
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