- Verified customer
Extremely helpful HELP. A real person!
Happy to report a very positive experience. The RAM I purchased was not compatible with existing RAM. My mistake. Macfixit Help not only engaged in seriously useful email correspondence as to the problem and possible solutions but gave me a refund on the purchased RAM. Adn the suggested solution worked. Next time I will seek their advice first. Really good to get a Help person that actually cared and was knowledgeable. A great store.
Newertech Voyager 3 Drive Dock
Drive dock arrived safely and well within the expected time frame. The wall plug was the incorrect fitting so I emailed Macfixit. They had a replacement back to me in just 3 days! Awesome response and service. Thanks guys. Happy to recommend Macfixit. David T
Old Macbook Pro with a new battery
First battery didn’t charge a replacement was requested and was replaced. Service was great new battery is also great thanks
Good product range, great customer service!
Macfixit had both items I needed at competitive prices. Unfortunately one of the items I received did not work. Macfixit replaced the (quite expensive) item without question. They covered all postage costs and made sure I had my replacement unit very quickly.
Customer support staff that I spoke to throughout my transaction seemed knowledgeable and were both friendly and helpful. I was very satisfied with this supplier.
The best service from a tech reseller I have ever had.
I purchased an OWC Accelsior card through Macfixit back in 2017. Early this year (2020), the card or the SSDs on it failed. OWC were no help at all but Macfixit went above and beyond to help us out. After trying many possible solutions, MacFixit managed to get us a new (and higher specification) card from OWC. Honestly, without their intervention, we'd have got nothing from OWC. This is the best service I have ever received from a tech reseller/retailer (and I've even worked for a few!). Prompt and friendly responses and always very helpful. I ...have lost track of the number of times I have purchased from Macfixit and I am always happy with the service I receive from them. I have no hesitation in recommending Jacob and the team at Macfixit Australia
First class service, good products & prices
I bought a drive bay which turned out to be unsuitable for me. It was a simple process to return the item for a refund. After some advice from Macfixit, I purchased another product which was perfect for me. I really appreciate their customer focussed service, I will definitely buy from them again. Highly recommend them.
Very professional outfit
They deliver fast, the product range is excellent, prices are very competitive and, in the unlikely event there's an issue with the product, exchanges are seamless. Well done guys, I'll definitely buy from you again.
Macfixit are really good to deal with.
I recently purchased a diskless OWC ThunderBay 8 Thunderbolt 3 Storage Enclosure from Macfixit. It is a very good unit, which is solidly built and seems to work well.
Unfortunately my computer’s Thunderbolt port failed, so I had to return the unit using Macfixit’s 30-day return policy.
Macfixit provided a full refund of the purchase price as soon as my return arrived. Great service!
I am planning to buy this drive again (definitely from Macfixit) when I replace my computer.
Excellent customer service from Jacob who was friendly and kept me updated all the way. Highly recommended and will definitely use these guys again for my next Mac related purchase!
I recently contacted Macfixit regarding a faulty battery ie. it takes too many hours to charge. Their response to the problem was swift. The customer service of the Macfixit team is exemplary. I have always dealt with Jacob who has most definitely gone out of his way to offer easy to understand advice, tips and links. The products I have ordered have always been of high quality and arrived promptly. The issue with the battery is the first that I have had with any product purchased from Macfixit and it is a manufacturers issue rather than Macfixit itself. I am returning the battery for a replacement. Thanks again Jacob at Macfixit.
Excellent Customer Service
I accidentally purchased the wrong product and these guys couldnt have been more accommodating in arranging a return. Excellent Customer Service. Highly Recommend this company for your computing and technology needs
- Verified customer
Order Received Overnight and Tools and Product Worked Seamlessly! [Update]
Good business and they honour their returns policy if the product does not work as intended and work with you to ensure you are satisfied. Recommended business for those seeking good Mac/Apple products.
Good Product and Excellent Customer Service
I recently bought a "NewerTech NuPower 78 Watt-Hour Battery for MacBook Pro 15-inch Unibody Mid-2009 and Mid-2010" from Macfixit Australia. The online ordering process was easy, and I was provided with emails advising where the order was during processing and shipment. The battery arrived within a few days and, using the comprehensive "how to" videos and written instructions on the website, I was able to easily replace the old battery even though I'm no computer expert. Unfortunately, the new battery didn't work, in that the laptop wouldn't ...turn on, so I contacted Macfixit. A replacement battery was quickly arranged and shipped, and Macfixit provided me with a free return post label for the battery shipped initially. The batteries are supposed to arrive with a minimum 30% charge but the second battery didn't work either, so I suspected it may not have held any charge and connected the charger overnight. Sure enough, that was the problem so I suspect the first battery was also discharged, indicating Macfixit had received a batch of uncharged batteries from the manufacturer. These things happen from time to time, but what impressed me was Macfixit's customer focus and determination in resolving the issue as quickly as possible. Their email followup and progress updates on what was happening were very reassuring. A supplier's customer support post-sale is equally as important as the quality of the products they sell, and from what I've seen Macfixit is on the money in both areas. As far as the replacement battery is concerned, I'm very happy with it too. My mid-2009 MacBook Pro has a new lease of life, and the higher capacity battery keeps it going noticeably longer than the original battery, even when it was new. Although my experience with their products is limited, I'd happily recommend Macfixit because of their attention to detail and customer focus. In fact, I will probably order some more RAM for my ageing MacBook Pro.
- Verified customer
Great Product, Great Support
Purchased an 11" Macbook Air battery by mistake. Emailed these guys and confirmed they were happy to swap it back for a store credit so I could purchase the 13" Macbook Air battery I had intended to buy originally.
I found the battery is of very high quality, the packaging was impeccable. It was a direct swap for the OEM part in the laptop.
I did find however, the included tool with the battery rounded the original screw heads and became damaged itself. I was able to solve this by using a little bit of sandpaper and sanding back the tool end ...- I also fortunately had ordered replacement screws which replaced the originals perfectly. I would suggest if you are ordering this battery to also order replacement screws as the original loctite may cause troubles when removing them as I found.
- Verified customer
Atrocious Customer Service, and blames Apple for their (Macfixit) faulty RAM
Atrocious Customer Service!
Consistent problems with the RAM purchased. Unwilling to do RMA, so took the iMac to Apple to fix. Apple clearly stated that the RAM was the problem, and Macfixit stated that Apple doesn't know how to troubleshoot.
Will NEVER do business with them again ! Go to RAM City instead.
Great customer service shouldn't go unnoticed!
These guys are just awesome. Bought some ram to upgrade my old mac and unfortunately, mac died completely even before I could put in the ram. Had thrown away part of the product package for the ram and was worried I can't get a refund. Contacted them about it, they responded very quickly and super friendly. No fuss, full refund. Will definitely buy from them again. This is what customer service should be. Keep up the great work Macfixit!
Great, friendly and fast service.
Happy with these guys. Although we had issues with the SSD, as Mac can be all over the place sometimes.. They were extremely efficient and friendly with helping solve our situation. Will continue to use these guys as often as we can. Thanks!
Good service on replacement battery
The battery in my mid-2009 MacBook Pro was close to dead when I ordered a replacement from MacFixit. I could have gone across town to pick it up, but decided on the delivery option. The battery was delivered quickly with the special screwdriver (pentalobe) to install it. Instructions on the process and video were very clear and easy to follow. I had the old battery out and the new one in, in less than 15 minutes. The battery supplied is a quality one from the USA that uses Samsung cells - don't fall for a cheapy.
Great service and good value. ...Would I buy from them again? You bet. February 20th 2019 Update: Excellent product - sensational service I purchased a 1 TB Mercury Electra 6G SSD and everything went well until I rebooted. I don't know if it was something I did or if the SSD was faulty, but after a few attempts at getting things going, I wrote to MacFixit wondering how much pushing I'd have to do to get the SSD exchanged. NONE!!! In the reply email, I was told an exchange would be the best solution and I was provided with details of what to do. The return process was smooth and free. This is the kind of service I am used to getting in the USA, not so much in Australia. Thank you MacFixit. Within a few days, I had a new SSD installed and my MacBook Pro running very fast after months of running very slow. I really love the speed boost. The money was well spent. I wish I had done it sooner.
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