Not a replacement. Not for long term.
I have an Apple MacBook Pro 13" 2012 that has been my primary school device for over four years. In 2019 I decided to replace my battery for my laptop as it was not holding charge as well as I would have liked. Please keep in mind that nothing factory has every actually failed on my laptop. I purchased a replacement battery from Macfixit and installed the battery exactly as described in the video tutorial. The battery however, had been fitted with faulty adhesive and did not stick. I reached out to Macfixit support and without too much hassle, ...they organised a replacement for the replacement. Everything went well with the replacement for the replacement and I was able to run my laptop for full school days without a charge. Then, around October last year, two months past the one year warranty, during school, the battery decided, to completely fail. No warning whatsoever. It just would not supply power to my laptop. I had to run on ground power at all times. Prior to this incident, the battery had showed no signs of wear. Yet on this particular school day in the first lesson is just died. Maybe if it was 8-10 years old, I could accept it, but only two months past a one year warranty is ridiculous. Since the failure, I have reinstalled my original factory battery which at 1020 cycles and 8 years of age, still works, just only holds about 50% of design capacity. Goes to show you can't beat Apple's factory components. Maybe for $100 I could have accepted this product but for over $200 including shipping, for just over a year is not worth the money. I would much rather pay $400+ for an original factory battery from Apple if they still offered them. The only reason they received the second star, is because of the support I received when replacing the first replacement. Otherwise they did not deserve more than one, if that. I am actually still considering my generosity with that second star considering the adhesive on one side of the replacements replacement also failed. Rather than waste more of my time, during a school term, sending it back and getting another replacement, I just went with it, and as long as I didn't tip the laptop upside down, I wouldn't even know the difference. Overall, a very poor experience and I don't plan to shop here again.
- Verified customer
Not fixing much
Macfixit Australia is now trading as Clickspot Pty Ltd (T/a Macfixit Australia)
They sell computer memory, hard drives, computer accessories etc. I wish I could be positive but this firm has not been able to fill my order for extra RAM. They have sent apologies after the first complaint but despite waiting patiently, I can only conclude that they are serious underperformers.
I placed an order and waited until the advertised normal delivery period, nothing. I waited another week, nothing! Not even a polite note saying the delivery would be de...
Delivery times mentioned are bogus
I ordered some memory from these guys that are based in Melbourne and so am I. They say deliveries in the state of VIC take 1-3 days. Well I've been tracking the delivery and it wasn't sent till a day later and auspost tracking has stalled since then. Rang them to explain what is happening and they immediately tell me its in the hands of auspost. So in turn I call auspost only to find out that macfixit have lodged it for delivery which means it needs to be picked up from their location before it gets delivered anywhere. So 3 days later and...no delivery and nothing in tracking to tell me its been picked up or situated at some processing centre, nothing..! So in conclusion don't believe what they say on their websites or emails because its just plain B.S.
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Poor Customer Service
I cancelled an order, but still received the item. I did not open the package, marked "return to sender". Tried to followup and emails are completely ignored. After several weeks, I managed to get through to them. Eventually got refunded minus postage cost.
I bought an item from them and it was faulty. I contacted them immediately and was sent a power cable when that was not the problem. Contacted them again and was told to return both items at my expense. I returned BOTH items, at my own expense, the faulty one and the unnecessary one and did hear from them for almost a week. When I called them they said they were testing the item and could not see any problems with it. After exchanging some emails explaining what the problem was and making clear that the problem would not always occur And that I...was waiting for a replace,net or refund I was told that if they could not find find the problem they would give me a credit not with 20% deducted for reshelving expenses. After a few more emails telling my thoughts and what I was prepared to do should they not send me a replacement or a full refund I was sent a replacement with no further explanations. Not happy and will never do business with them again. At one point it sounded like it was my word against theirs... Guys, you need to look into this carefully. Very bad customer relationship.
I bought two 30-pin to lightning adapters for iPhone. Neither worked. One said "This cable or accessory is not certified and may not work reliably with this iPhone". If this is genuinely the "Highest quality third party adapter on the market" as they claim, then I will never buy a third party adapter again. Sure they have a money back guarantee, but I don't get a wasted-time-back guarantee.
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