Macoda Mattress
Verified111 reviews
- Side (25)
- Back (5)
- Front (1)
- Days (22)
- Weeks (1)
- Months (1)
- I never got used to it! (4)
- Very Soft (2)
- Soft (6)
- Medium (15)
- Hard (3)
- Very Hard (1)
Reviews
Absolutely amazing Bedding!
I have the Macoda king mattress, mattress protector, sheets and pillow and I could not recommend them enough - It really is the most comfortable bedding I have ever had. Also great customer service, overall amazing experience. Show detailsWouldn’t bother
I bought a Macoda mattress 3-4 years ago, whilst initial very happy the mattress it began to sag and also became extremely uncomfortable to sleep, on experiencing back, hip, shoulder and leg pain. I don’t sleep well at all and continue to experience significant discomfort. It felt like I was sleeping on concrete. I purchased this and opted for the soft option….non existent. I contacted customer service late Dec 23 requesting a new topper, and whilst they were very prompt in responding I was told on numerous occasions that they would have to co... Read morensult with their supervisor regarding my request, or their supervisor was very busy, that they would ‘give them a nudge’ to respond. To date I am still yet to hear anything. Whilst I appreciate that I made a request over the Christmas period, I don’t think it takes over 6 weeks to receive a definitive response as to whether or not they could provide a new topper. I feel that if my purchase had been greater than that of $150 for a new topper, then I would have received a prompt response. I have bought a new mattress elsewhere and would never go back to Macoda. Very disappointed on the short term use for the money spent and the time wasted.Good quality but just too soft for me
If you’re looking for a cloud-like super soft mattress then this would be worth trying out. Unfortunately for me it was just too soft and so I ended up returning it. The mattress layers are able to be taken out and rearranged with the intent that you can adjust the firmness yourself, but honestly I changed it to every combination possible and could feel no difference. I also found the motion transfer / partner disturbance to be worse than I expected from a new mattress. Delivery was clunky, I don’t think the courier service they use is the bes... Read moret, but I got the mattress after a couple of days delay - so no big deal in the end. When it came to sending it back within the 100 night timeframe the returns process was super easy. Macoda were very responsive via email for all questions and requests. I got a full refund soon after the charity came and collected the mattress. I have no regrets whatsoever with the purchase it was worth a shot, just a shame it wasn’t for me.very happy
We purchased the mocoda matress after having a full memory foam for 7-8 years. We found the memory foam was a little on the hot side, difficult to turn (I had a damaged rib which was the turning point) over even after getting used to it. We are thrilled with the mocoda - soft yet firm at the same time, cooler, no problems in turning. Super comfortable. I also got a pillow which is amazing, again cool and a memory foam feeling but somehow softer and dont feel like you have sunk in to it. the matress didnt smell like the memory foam did when it was unpacked. Five stars - the only slight downside is that the partner disturbance is not quite as good as the memory foam but still very good and giant leap forward over the previous sprung mattress Show detailsVery Comfortable
It's on the spare bed but did try it and it felt very good Show detailsLove at first sleep
Unpacked, rolled out, made the bed. Slept that night as if it was perfect Show detailsReally good mattress, awfully heavy though
*EDIT - I've noticed I've started getting a sore back lying on this mattress after 2 months. I'll be putting it back and the hunt is on for my perfect mattress.I really like this mattress. It's soft and supportive and doesn't sag when you sit on the edge; it does seem to sag where you lay on it. I like the fact you can make it softer or more firm by flipping the top. I like the look of it, it looks really expensive. I don't like that it's 50kg, it makes harsh to rotate it on your own and it will be difficult to move when I move house. I'm not sure it's worth the $1100 I paid for it. Will have to have a think and research to see if there's anything just as good that's lighter and cheaper prior to my 100 day money back guarantee expiring. Show details · 1
Quality issue, deteriorated over time and poor customer support
Purchased the mattress in January. When it arrived it looked and felt really good. I tried the medium and soft configuration but was happy with the medium and felt like I had made a good purchase.In April, I started waking in the night with a sore back. I grinned and bared it for a while but it got progressively worse until I felt like I was sleeping in a hammock and I was going to return it. I was just out of the 100 day customer satisfaction so contacted customer support and the fun began. This was 12 May. The initial response was the same... Read more
day, with mention that they needed to escalate. I did not hear back from them so a week later I contacted them again, they responded quickly offering to send replacement foam. I did not believe that is was necessarily the issue so questioned if that would solve it so they asked a few more questions about the mattress and there was no visible issues with the mattress or springs, which I responded to on the same day. 10 days later and I had no response so contacted again to be told it would be escalated. I was then given a long email which included my sleeping position on the bed and I should try move up or down. I replied the same day with what I believed the issue was and again got radio silence. A week later I contacted them again and they offered me a replacement foam. I replied to them and got no response for 10 days, replied again, still no response for another week and then go a long email about changes in my sleep preference but still offered a new foam. I accepted the offer of the new foam and was told it would be sent out with tracking info. 6 weeks to get to this point… 9 days later nothing, another follow up, another week later, still nothing and another follow up with still no response. I think the mattress concept is great, with changeable feel and 100 trial which would solve most technical support issues with a basic refund, and I am sure, based on the reviews, that I am 1 in 1000 or less that has had issues which started after the 100 days, which they are just not in a position to support. I purchase a bed with a 10 year warranty that after less than 6 months is providing the support it did when I got it and their support team is not geared up or responsive enough in solving this issue I was really hoping I did not have to post a negative response on here, but waking every night between two and four and not been able to go back to sleep, and then not being responded to by the support team, has left me no choiceHi Jonty, Thanks for taking the time to leave an honest review. I'm so sorry about your experience; you 100% deserved better and we dropped the ball. You going out of your way to give us this feedback... Read more
means a lot, and it's essential that as a business we are held accountable when we stuff up. We've taken it on board and will strive to be better. Going over our support emails, I can see that your issue was eventually resolved and I'm so glad we got to a good outcome in the end :) Please don't hesitate to reach out if there's anything we can do for you in the future. I hope you find your dream sleep soon!The most comfortable mattress
This mattress is very comfortable and also environmentally friendly, which is rare in the mattress industry. Since sleeping on this mattress i haven’t had a single bad sleep. I also love that it’s customisable. I highly recommend this mattress! Show details · 1Not comfy and too hot
After 8 months of use, the mattress no longer offers sufficient support. My hips sink into the layers of foam overnight. The mattress became too soft within the year of purchase. Show detailsHey there! I'm really sorry to hear about your experience. Your mattress definitely shouldn't be sagging or feeling unsupportive, especially so early in it's career. All our mattresses actually come w... Read more
ith a 10 year warranty, so if your mattress is faulty, we got you covered! Just reach out to us at info@macoda.com.au with your name or order number and we'll sort it out for you :)So comfortable. Outstanding mattress!
Totally customizable ultra comfortable and very well made. Can't fault the design. The owners of the company clearly cae about putting out a great quality product. You're gonna love it. Show detailsVery uncomfortable, hot and poorly made. Good customer service
Before purchasing the mattress I did a pretty good research and read plenty of reviews.I was after a relatively soft mattress with good spinal support and adequate price. Macoda seemed like the (second) best choice.
Delivery was prompt and satisfactory.
After unpacking the mattress we left it for 24 hours and allowed it to decompress.
The following day, just over 24 hours later the top layer of the mattress was still flatter than expected. It took another 24 hours for the mattress to fully decompress.
We liked the top cover of the mattres... Read mores - it felt smooth and silky. We cannot say the same about the blue fabric around the entire spring cage - it's very thin, feels and looks cheap. When making the bed for the first time, one of the side handles almost came off after I slightly pulled the mattress towards me. I quickly realised those handles are not meant to be touched at all. The king size mattress is very heavy. The first night on the mattress was nothing but a nightmare. The mattress was left in its default set up. First of all the mattress retains heat like no other. It's winter time in Melbourne and our bedroom gets relatively cold at night. We kept tossing and turning till dawn, unable to sleep any longer than 6 am. We use 100% cotton beddings to make sure that we sleep comfortably. It did not help. The second night I adjusted the top layers and change the configuration to 'soft', hoping for a 'cooler experience'. It was yet another hot night on the mattress despite only 16-18 degrees in the bedroom. Not only that, we both were sinking into the foam layers to the point that we could feel the springs at night. Even though the mattress felt relatively soft (but not plush!), sleeping on it was rather a strange experience with our hips and shoulders (we are mainly side sleepers) 'resting' on the springs. We continued sleeping on it for another 4 nights. In the meantime we switched the layers to all possible combinations, hoping it would fix the problem. On day 7 my partner woke up moody, tired and said the following: 'Enough, we are moving to our guest room. I cannot sleep on this anymore'. And so we did, leaving Macoda on our newly purchased king size frame. I reported the above to a very friendly Macoda customer service rep. He was very understanding, apologetic and cooperative. Despite the lockdown, the mattress was collected in less than a week. I got a full refund with no dramas and no issues. Macoda was a second 'out of the box' mattress that we tried. We learned that so called 'out of the box' mattresses are nowhere near as plush as we would like them to be and they also lack good body support (if any). Last but not least, when removing the mattress off the bed, we were afraid to use the poorly attached side handles. They would have come off easily. As we took the mattress down the stairs, the inner springs were visible through the ultra thin blue fabric. The mattress presented itself with another weakness when put on its side waiting to be collected, as the top layers sagged to the floor and the whole structure was bending to one side, looking like a massive bubble. Overall: inferior quality, uncomfortable and hot mattress. Exceptional customer service. FYI: We are 67 and 74 kgs.
Good for the price point
I have a problem with mattress addiction. I am on my 7th in 15 years. This one is on par with my expensive tempur mattress. This mattress is too firm for me even on the soft setting but I have to say my sleep is definitely deeper and it’s great how it is adjustable. The quality is nice and I don’t find it hot like previous foam mattresses I’ve had. Delivery was fast too with good communication from macoda. Show detailsGreat comfy mattress
My sleep has been so much better since purchasing the macoda mattress and pillow. The mattress feel is just right for me as a side and back sleeper. Very happy and highly recommend for the price point! Show detailsI like to sleep
Comfortable, relaxing. Affordable, my quality of sleep is better deeper sleep.It is durable. I dont think I will have to buy another mattress for a long time unless its for my children :) Show details
Details
Macoda Mattress Queen4.6(50) | Macoda Mattress King4.3(38) | Macoda Mattress Double4.9(14) | ||
---|---|---|---|---|
Category | Mattresses | Mattresses | Mattresses | Mattresses |
Price (RRP) | $1,300 | $1,400 | $1,100 | $950 |
Type | Latex, Memory Foam and Pocket Spring | Latex, Memory Foam and Pocket Spring | Latex, Memory Foam and Pocket Spring | Latex, Memory Foam and Pocket Spring |
Mattress in a Box | Yes | Yes | Yes | Yes |
Size | Queen | King | Double | King Single |
Features | Adjustable Firmness and Handles | Adjustable Firmness and Handles | Adjustable Firmness and Handles | Adjustable Firmness and Handles |
Weight | 50 kg | 59 kg | 43 kg | 36 kg |
Thickness | 29 cm | 29 cm | 29 cm | 29 cm |
Manufacturer Warranty | 10 year(s) | 10 year(s) | 10 year(s) | 10 year(s) |
Extra Information
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We really appreciate you sharing your feedback Emae! When it comes to the mattress, we definitely want to make sure you're getting the best sleep possible and pride ourselves on providing the support ... Read more
necessary to help. I'm sorry our customer service has let you down, and we'd love the opportunity to make things right for you. We've had a look for your enquiry about a soft replacement or anything under the name Emae but couldn't find anything; if you reach out to the team again or let us know your order number we'll make sure it's taken care of for you right away.