- Mattress Queen
Warning!! Frustratingly long returns process during Covid-19.
Decided to give this mattress a try due to good reviews. Mattress was too soft and unsupportive for wife and myself even with foam layers arranged in the firm configuration. Was also giving wife a sore lower back and both of us experienced neck ache. After several weeks of use it was obvious this mattress was not for us so I contacted Macoda to arrange for a return as per their "free return and full refund" policy within the 100 night trial period. 6 weeks have now elapsed since my return request and mattress has not yet been collected. At the ...time of purchase Macoda failed to disclose that collections had been suspended on March 25th some 6 weeks before my purchase. After several frustrating email exchanges they still can't tell me when the mattress will be collected. According to Macoda they rely on the Salvation army for mattress collections and would be unable to arrange collection of my mattress until there is a resumption of home collections. Macoda even directed me to a page on the Salvation army website so I could see for myself the status of their home collections. At this stage there is no clear indication as to when collections will resume. Due to the current Covid-19 situation in Melbourne it could be many months away. If I had known this was the case then I would not have purchased the mattress at that time. Several unsatisfactory solutions were offered by Macoda contradictory to their free returns policy. The solutions involve either extra expense on my part or waiting indefinitely until Salvation army home collections resume before mattress removal and a full refund would be provided. Macoda have now stopped responding to my emails so have contacted paypal to intervene.
Purchased in May 2020 for $1,000.00.
The reviewer stated that an incentive was offered for this review
Questions & Answers
Hi, this is my 3rd night sleeping on my new Machida mattress. Mostly it feels like a cloud but my hips and ribs feel like they're hitting the springs. It really hurts, I've woken both mornings feeling bruised. Could this just be me getting used to a different mattress? I'm not a tiny girl at around 90kg, but I didn't expect this. I want to love it so much. Has anyone else felt this? Oh I have flipped it to firm, to see if that helped but it's the same issue. Thanks.
Hey Stacey! Thanks for the question :)
Part of your experience could well just be an adjustment period (some people adjust quicker than others) however, you shouldn't be able to feel the springs. Shoot us an email at firstname.lastname@example.org and we'll work through it with you to see what's going on exactly and work out how best to help you!
On delivery what firmness is the mattress?
I know you can flip the inner foam, just want to know what its on when delivered
Hey Mandy! The mattress arrives in the medium configuration :)
I bought a macoda mattress in September I love it. I am moving interstate and want to know f it can be compressed and boxed up again?
Great to hear you're loving the mattress! Unfortunately once they've been taken out of the box we can't re-compress them. An alternative option in your case might be to unzip the top layer and move the components separately. You should be able to roll up the foam inserts and the bamboo cover to make things easier :)
Get an answer from our members and Macoda representatives
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