- Verified customer
Glad I didn’t sign on the dotted line.
Definitely some hidden fees, I’m glad I never signed paperwork even though I was pressured to by financier saying someone else was interested in the car and if I didn’t sign car would remain on the market, which Did not phase me as I had not yet physically viewed vehicle was only viewed by photos. I asked if financier could provide the estimated loan calculations as I wanted to see the numbers he sent an email with typed numbers not a proper document. Anyways tonight I thought I’d check my credit ratings only to find they had financed me for 2...0,480.00 when the vehicle I was interested in was 15,000 not to sure how the price jumped 5,000,definitely investigate more before applying for finance through this company. Definitely apply for finance through your bank at least you are being financed for the amount you apply for no hidden fees just interest.
Great service, easy to work with
Surprised by all the negative comments here. I've had two leases with Macquarie and am very happy. First loan they gave me thousands of Qantas FF Points as part of a promotion. Made transactions simple and easy. Transfer of loan was pretty easy as well when it came to selling the car. Although I preferred the first account manager who was really on the ball, I am happy with my current account manager and will give him my business when it comes to buying a new car.
- Verified customer
Terrible! If you have another option, please go with it
They let you get behind on payments and don’t give you options to catch up on manageable terms. I started with a used car through this company in January 2018. All started well. But then over the year I had several things happen which meant I got a bit behind on the repayments.
Firstly when you start dropping behind they don’t say anything. When they said something several months later, my application for special assistance was declined.
I’m now finding it difficult to pay the overdue amount that they let me get so far in to and I only have a short time to do it!
Please, if you have another option, go with it.
Quick and easy fix
May not have been the hardest enquiry to do, although I'm sure other companies would have had trouble. Had a lease with them for the past 2 years and never set up the online account. Wanted to know how much my payout would be. Took less than 5 minutes to set up the account and get login details.
They're pretty typical lenders. They're con-artists and they treat you like a bum. They offer unrealistic rates and you feel forced to accept. Paying out previous finance in full and early also doesn't count towards them treating you more fairly. Unfortunately most car dealers use them, but it's far better to get finance or a personal loan somehwere else. Most banks will give you far better deals.
Terrible customer service that treats you like a deadbeat
Call up to change your bank details for direct debit. Receive pathetic customer service that treats you with suspicion, seeking details of why.
Tried to get them to do a final direct debit from old account before changing to the new account for future payments. Their system couldn't handle that. Absolutely ridiculous.
Poor service, not upfront with all the conditions
I had a lease through Macquarie and this was initially novated through my employer. At the time of taking this out I was told if I left that employer I could continue to pay the lease directly for the same amount. What they didn't tell me was that if I did a direct lease I lost all of the other benefits e g maintenance, fuel, insurance. Therefore the cost of the direct lease was ridiculously high and I had to then go back to insuring the vehicle myself and paying for all maintenance and running costs directly.
I was also told when I took out...the lease, that I could finalise it early by paying out the remaining value of the car. They didn't explain this value included all of the interest payments that I would have had to make over the life of the lease. So paying out early is actually no advantage. When I had initially asked about the payout figure on the car they gave me a figure of around 32 k but said they would only give me the final figure when I actually was ready to pay it out. When I rang them on the day that I had finalised a new loan they told me I owed 54 k which was more than the value of the car when it was brand new! When I tried to novate the car with my new employer who was happy to do it, Macquarie said that there were additional fees outstanding on my account and until they were paid I couldn't novate with the new employer. I disputed these additional fees and despite showing evidence that I did not owe it they refused to take it off of the account. Basically they have said that if it's on the account I owe it and that's that. I put in a formal complaint in writing which they did not respond to several times before I eventually got through to somebody who had a look at the complaint. I went through multiple phone calls to review the information and sent him more information etc. Their supposed complaints process is really just getting another officer who reports to the same people, to review it. I have now got this with both a lawyer and the Financial Services Ombudsman. In almost every phone call that I have had, the person has been at best dismissive and disinterested and commonly downright rude, condescending and unhelpful. Never again!
Hidden fees ( they used percentage talk not the amount)
Brought my first car and surprised with the Residual amount I need to pay out later. which they did not informed me at the beginning. I brought the car $18000 and made a 3 years repayment contract. 3 years was due, and I was informed that I have $19000 to pay out if i chose to have the car for me. Surprise
Definitely not impressed with this company
Regrettably I signed a lease for a Hyundai Veloster from a local dealership. Finance was arranged through Macquarie Leasing... What a disappointment! Every interaction with Macquarie Leasing has resulted in poor service and huge expenditure. I've contacted Macquarie Leasing by phone, the first time was a young female who had an air of arrogance and the second time I spoke to a young man with an Asian accent. Regrettably, I couldn't understand every second word he said. After maybe 15-20 minutes trying to get my message across he said he would transfer the call to someone else, then he hung up! Good service? ... Definitely not!, more like disgraceful !!!
Warning: Did not disclose origination fees upfront!
Be careful of this lender. They did not disclose fees upfront and was shocked to find out that I had to pay an extra $990 for car dealership origination fees. This is unethical and illegal practice. I was lucky that my excellent car sales person resolved the issue for me.
Too slow and keep coming back
(can't find 0 stars to give them)
My Mrs (without any previous loan or credit card) applied for a car finance through our used car dealer, Macquarie kept coming back for things which they could have found themselves on the provided paperwork! At the end (where we had it enough) they wanted me to become her co-borrower.
We asked our dealer to process our loan through other institution. After reading all the comments and reviews here We are feeling lucky that we withdrew our application and as well as feeling sorry for people who have been burned by Macquarie.
- Verified customer
I originally signed up with Macquarie for a novated lease on a car. My circumstances and employment changed during the novated lease and I then changed my contract with Macquarie as a personal loan. They have been user friendly from the day of inception to the finalisation of my account. I would use them again definitely.
Really Bad Service
Hi had a car loan with Macquarie Leasing and I settled it in full. However, I am trying to sell my car, and they have not cleared up the finance on it yet.
When I called they say it is all cleared up. I requested for a letter from them stating this (where I wanted to sell my car) so the buyer needs to know, that there is no finance on the car. They said, it will take 03 business days to send me the letter via email. On the 03rd day, I called them again to make sure I receive the letter. The Customer Service agent said, it will be sent...out to me within the closing day of business. I never received it :(. I called them again today morning (04th day), and the agent said, it will be sent to me within two hours. But I never received it. I called them again, to see they have not done anything yet. Based on the Customer Service Agent, it seems that they have received all the funds, but the finance has not been cleared yet. I requested them to direct debit it from my account the full outstanding payment (payout), which was taken out from my account on the 30th of April 2018. One full month has gone and they have not done their job to clear it out. Me as a customer, has made all payments one time. Is this how you treat your customers Macquarie Leasing. Does this what you call Quality of Service??
Worst people and service
I would give them a zero star if I could. Do not even go near them. Extremely slow, heartless and liars.
They called and harass my references after 1 failed direct debit in five years after they blocked my account and I couldn't update my bank details.
Very unprofessional rippers who have no clue how to deal with people.
Please stay away from this rubbish in the name of a bank.
May you die slowly.
Honestly the worst customer service and moraly unethical company I have ever dealt with, I have called up multiple times to organise a payment plan, yet they fail 3 times, dishonoring my balance again and again, seem to me none of them know how to do their job or their job is to purposely discouraged customers in dealing with long holds and blatant lies (3 phone recordings)
I would advise to stay away and go elsewhere, these people/bank don't care about your life, it's all about money!
I took my car loan out with Esanda and never had any issues until Macquarie Bank purchased the Esanda business form ANZ.
I have been making additional loan repayments to clear the loan and reduce the interest. I recently took a look at my bank statement and have found that the bank has reduced the agreed direct debit amount by the additional amounts i have been paying, therefore giving me no benefit of making additional repayments.
I also had an issues where my direct debit failed (for the first time in 5 years!) and I got a very rude letter within 1 day and a phone call form someone in their offshore call centre.
Overall, awful customer service and their products are not competitive.
Never had any issues at all. Easy to deal with them!
I had an Esanda financed car until Macquarie Bank took over. Contract number stayed the same, so no changes for me, really. Whenever I contacted Macquarie, the staff was very friendly and helpful. Got requested figures over the phone and in the mail after a few days. I paid out my secured car loan a few days ago (easier to sell a car when not under finance) and again, no problems at all. If their interest rate for a secured car loan was a little bit lower, I would definitely go with Macquarie Bank again! (sorry guys, need to go with another bank this time - interest rate is lower)
Questions & Answers
How much in total do I still owe for the Kia Cerato sedan 1 GAZ 969?
How much do I still owe, all in all, for the Kia Cerato 2016 sedan Reg # 1 GAZ 969?
I have just got my finance going with Macquarie leasing and now
I would like to terminate my finance with your company ..
So what do you need from me and what are the extra cost penalty for cancelling the on going contract ....
As I got cheated by the car finance manager as He mentioned to me to give interest rate low but... in the end 12.88percent..
Just like ripping me off
I had put money into this deal with $8000 $$$$ deposit for down payment..
And I had lodge my complaint to one of you members but soooo far .. There is no body tried to give some feedback..
So Now if I want to terminate my finance
What are the cost of the money that I had to paid and the the penalty amount for cancellation early before the terms finish..
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