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Macros
4.2 from 157 reviews · View Statistics

Reviews

1.3

8 reviews
5
(0)
4
(0)
3
(0)
2
(2)
1
(6)
  • Value for Money
    1.3 (6)
  • Customer Service
    1.3 (8)
  • Additional Physical Activities
  • Taste
    2.3 (4)
  • Timely DeliveryYes · No (7%)
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Reviewer Photos & Videos

Cant comment on the food as NO DELIVERY

published

Be careful about delivery times and schedules. The delivery was scheduled before 6pm and the delivery driver called at 6.45pm..... unfortunately I wasn't waiting at work until 7pm and that was after contacting MACROS twice via chat about my concerns. Cant contact them via phone only email.
The compensation amount offered wasn't enough in my eyes however I was issued a refund.
Won't be trying again.

Customer Service
Value for Money
Start DateOctober 2020
Additional Physical Activities Weightlifting
Timely DeliveryNo
1 comment
Macros
Kate M.Macros
Melissa

MelissaGreater Melbourne (Metropolitan), VIC

Terrible Service - Slow communicators - Delivery missed

published

Delivery issues. Box not received even though the courier took a photo of the front my house. I went outside as soon as i received the message stating that my box was just delivered and nothing was there. This was after the first delivery of the same box was not made. Still waiting for a resolution from macros. I have tried one box, meals are not very nice, very bland and average but low on calories. For the same price and a better meal and service I recommend my muscle chef. Also extremely difficult that you can not call macros when there is an issue, you have to send a message and wait 24 hours for a response. Terrible terrible service.

Customer Service
Value for Money
Taste
Start DateSeptember 2020
Timely DeliveryNo
1 comment
Macros
Kate M.Macros
Alex

AlexSydney, NSW

  • Verified customer

Terrible service overall.

published

Did not receive my delivery and was not even sent an update or anything saying why it had not been delivered. i sent an email about my order and Contacted the online service and spoke to Rachel, she advised she would get back to me via email by the end of the day but still haven't heard a thing. I was also charged for my next order even though I have not received my current order. I am a first time customer with this supplier and I most certainly will not be using them again.

Customer Service
Value for Money
Start DateSeptember 2020
Additional Physical Activities Cardio, Sport and Weightlifting
Timely DeliveryNo
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Debbie

DebbiePerth, WA

Poor delivery and lack of communication / responsibility.

published
Customer Service
Value for Money
Taste
Start DateMay 2020
Additional Physical Activities Weightlifting
Timely DeliveryNo
1 comment
Macros
Kate M.Macros
Beta

BetaGreater Melbourne (Inner), VIC

  • 3 reviews
  • 2 likes

Poor Delivery Service - Instructions now followed!

published
Customer Service
Timely DeliveryNo
2 comments
Macros
Kate M.Macros
Beta
Beta

I have submitted the complaint with Consumer Affairs Victoria.
Everyone deserves to know the carelessness you have for your consumers!

Matthew M.

Matthew M.Greater Melbourne (Metropolitan), VIC

  • 2 reviews
  • 1 like

Mistake made at their end, refund refused at my end.

published
Customer Service
Value for Money
Taste
Start DateFebruary 2020
Additional Physical Activities Sport and Weightlifting
Timely DeliveryNo
1 comment
Macros
Kate M.Macros
Ignored

IgnoredPerth, WA

Meals not delivered & customer support ignoring me

published
Customer Service
Start DateNovember 2019
Timely DeliveryNo
2 comments
Macros
Kate M.Macros
Ignored
Ignored

Subriscriton Horror

published

Meals were average, to say the least.
My biggest complaint is that it does not state clearly that you will be charged weekly without consent. You subscribe and have to cancel the subscription to avoid getting charged. That means you can try the meals once like all other companies. Then when you try to use your credit you're going round and round in circles...subscribe again now unsubscribe hopefully your not charged, meals are then not delivered and you're waiting 2 weeks for meals. Waste of time if you ask me, who orders and gets delivered meals 10 days later...especially for ordinary food.
It has been a nightmare to organise some meals for my credit.

Customer Service
Value for Money
Taste
Start DateSeptember 2019
Additional Physical Activities Weightlifting
Timely DeliveryNo
1 comment
Macros
Kate M.Macros
See all Macros reviews

Questions & Answers

VICTIM from IINET

VICTIM from IINETasked

I haven’t posted the review yet. my friend has requested cancellation weeks ago and today the account got charged again. It had been charged for such a long time and yet we never receive anything frim macros. We just want our card deleted from your system and no more charges occurred. It’s a big mistake joining your company, please make sure delete our credit card number so no more charges in the future

1 answer
Macros
Kate M.Macros

Hi there,
We are sorry for your recent experience. If you could please send us an email via support@macros.com.au our team will look into this straight away.

Jenni F

Jenni Fasked

What meals do you have for breakfast or lunch. I cant see any on your website

1 answer
Macros
Kate M.Macros

Hi Jenni, We have one breakfast option at the moment, the Supercharged Breakfast Scramble that is 100% plant-based :) However, our kitchen team is developing new recipes every day and we'll introduce more breakfast and snack options in the near future. We do not categorise which meals are for breakfast, lunch or dinner but to provide you with a guide, you can have a look at the nutritional macros for each individual meal on our website which might be helpful for planning your daily food intake!

Colton K.

Colton K.asked

Hi, I would love to know how much each meal costs individually and do you supply breakfast and lunch meals too?

1 answer
Macros
Kate M.Macros

Hi Colton, thanks for messaging in! If you head over to www.macros.com.au/plan you can see the list of our meal plans prices. We do not categorise which meals are for breakfast, lunch or dinner but to provide you with a guide, you can have a look at the nutritional macros for each individual meal on our website which might be helpful for planning your daily food intake! We, unfortunately, do not currently have any breakfast options however we are very excited to introduce some more in the near future!

Warmest,
MACROS CS Team

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