Mad Paws

2,925 reviews

92% · 2,700196 · 7%


2,925 reviews

Love Madpaws level of service!

The support service is awesome and the sitters we've used have been amazing too!

Great service to help with the needs of you and your pets, particularly with holiday and day sits

Mad paws is a great alternative for your pets from the traditional kennels / holiday stays that are offered. The service is flexible and cost effective and allows your pet to either be cared for in a home from home or at your own home as a house sitting alternative. There are also lots of other variations of pet service, like walking, daycare etc. I thoroughly recommend this business to help with your pet caring needs
LizGreater Melbourne (Outer), VIC2 posts

AAA+++ Customer Service

A big thank you to Rodnie from customer support who has been very patient with all my questions. Not only did he responded swiftly, he took the time to explain the reason behind it and suggest a course of action. I’m very happy with the service, and thank you very much!!!
Maggie K.
Maggie K.

Good communication from the team during cancellation process

I received prompt reply and help with the Xmas booking cancellation. Thank you guys :)
RobynFar North Queensland, QLD

Excellent service

Gerald was very helpful, assisting me with my query and made it easy.

Lack of transparency with the prices to pet sitters

Mad paws is not transparent with their prices that pet sitters earn. They put the price total for the booking for the pet sitters making them think that’s how much they earn, however after you complete the booking then they let you know that they take 20% off what you earn as a service fee. They should have a clear indication of how much the pet sitters earn, there’s no point of me writing a base price when madpaws don’t even pay me that much. The owners are needing to pay extra because madpaws charge a service fee yet and then charge another 20% fee. Lack of transparency and misleading. Now having a lower income then what was expected
samiGreater Melbourne (Outer), VIC2 posts

Mad paws. 5 stars

Really great service and help when I need assistance with the app or any questions. The sitter I have for my dog is amazing, very caring and my fur baby is well looked after. 5 stars definitely
fenia c.
fenia c.Perth, WA

Really helpful

Gerald was really helpful and was able to solve the problem on my madpaws profile.
Andrea P.
Andrea P.Greater Melbourne (Metropolitan), VIC5 posts

Fantastic dog day care with Ebony M

We had a lunch party to go to in the country and we have a rescue dog Baxter who is anxious. We found Ebony M on Madpaws and booked. She was totally kind and professional with our little guy and totally understood his needs. She also sent us a pic whilst we were at the party to keep us calm too. By the time we got ack to pick him up he had been palying with her dogs all afternoon. Top work Ebony!
Kassarne Bentley
Kassarne Bentley

Loved this service!

Happy customer and happy fur baby, would definitely recommend Liz and Mad Paws.
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XxxxNorth Queensland, QLD

Re: Yza and Riri

Yza and Riri answered my enquiries quickly, professionally, and efficiently. I believe they deserve pay rise.
I'm so confident that Madpaws team will help me if any problems or questions may arise in the future again.
I'm so grateful to be able to get such professional correspondence from Madpaws team.
You all have a Merry Xmas and a Happy New Year.

Fantastic customer support

I had to reinstate a cancelled booking and Gerald was able to resolve my request in less than 10 minutes.

This is really super Service

The service is absolutely great. Everyone is so patient. This is my first time with the process and I appreciate the kind help. I had a lot of questions how to go about it. Gerald sorted it out for me just a short while ago.

Very Happy

Elizabeth did an amazing job with Belle. Would ask her again no problems.
MarkGreater Melbourne (Inner), VIC

Impressed with Mad Paws customer service

As a pet sitter, I got stuck on how to make a booking on behalf of a pet owner (I didn't even know you could until one of my clients requested of me). Yza drafted a very clear explanation of how to find and use the function which I appreciated.
Erin W
Erin W

Helpful customer service

Yza was very helpful when I made some mistakes during my booking. Thank you Yza, I appreciate your patience and support.
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Joy Harris
Joy HarrisFar North Queensland, QLD

Immediate response

Every time I have come to Mad Paws for a change in a customer's booking or allowing someone to cancel, etc., they always respond within less than 24 hours and are always happy to accommodate the request. I'm thrilled with the service as a pet sitter.
Simon Attallah
Simon AttallahSydney, NSW

This is perfect

My experience was faultless from beginning to end. I was able to find a dog sitter on the very day I needed with only a few hours notice and he was excellent- kind, gentle and thoughtful. My dog clearly loved the time she had with the sitter The whole process from finding a sitter to payment was easy and stress free. Thank you
irinasydyahoocoukSydney, NSW3 posts


We only recently joined Madpaws and I have been so impressed with the ease of the system use, the amount of bookings we got within 24 hours and the speed in which we received the payments right after.
Incredibly efficient from beginning to end, much better than some other dogsitting services we have used in the past.
Kind regards
Irina Castellano
RoseSydney, NSW2 posts

My experience of Mad Paws for my beautiful dog Rosie

My experience was faultless from beginning to end. I was able to find a dog sitter on the very day I needed with only a few hours notice and he was excellent- kind, gentle and thoughtful. My dog clearly loved the time she had with the sitter The whole process from finding a sitter to payment was easy and stress free. Thank you
Lahari M.
Lahari M.

Good customer service

There was a mistake with my booking of a dog walker and Mad Paws were prompt and efficient in sorting out the confusion and giving me a refund.
LorraineSouthern and Hills, SA7 posts

Find a second home for your fubabes

I was able to find a lovely lady not too far from home, to look after my boy. He had a great time on a 24 hour stay . We will both be happy to visit again.
RdonairFar North Queensland, QLD

Wonderful place!

Arthur & Marina have treated my dog like one of the family and have helped me through a difficult time. They're kind, thoughtful, and they really know how to look after a dog
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Went above and beyond to help me with my concern. Excellent service
ShoelacePerth, WA

Good service

Good service on the customer service side of things, sitter was really nice just didnt get dogs to meet on longer terms
Magdog's Mum
Magdog's Mum

Good Customer Service

The app itself can be a bit confusing to use, but the chat box is really good. Never had any issues with getting things fixed such as amending a booking. There is always someone who helps quickly and with no issues.
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AnnieGreater Melbourne (Inner), VIC4 posts

Awesome service & Communication

Awesome communication and response thank you so much :) your assistance was greatly appreciated.
Joanna D.
Joanna D.Melbourne

Excellent customer service

I had two things I needed help with & they were actioned within 5 minutes by MJ! Absolutely fantastic service & friendly! Thank you

Amazing service

Angel was so helpful and resolved my issue within minutes

Very nice

Angel was really nice and my issue was solved immediately
PeilinPerth, WA

great service

settled my problem in no time and provided me info that I need
Annette L.
Annette L.South East Queensland, QLD

So glad I found MadPaws!

We have only used MadPaws once so far, for overnight sitting - but will definitely be a regular from now on, with a variety of their services! The whole process was totally seamless from beginning to end. The sitter we chose was ah-mazing & took such good care of our 10wk old pup, sending us daily updates & photos - we were worried she wouldn’t want to come back to us, she was having such a good time haha!! Cost was a tiny bit more than the pet motel options around us, but totally worth it knowing our fur friend was receiving personalised attention in an environment more like home - rather than being cooped up in a cage for a lot of the day.
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Fantastic service!

Nothing but praise for the service at Madpaws. Very responsive, helpful and I will definitely keep using them.
Chelsea P.
Chelsea P.


Great service, the customer support team are always so helpful.
LynMMurray Region, NSW2 posts

Prompt service

My request was answered promptly and followed up, although I don't yet know complete outcome for my client.
Alyse H.
Alyse H.Sydney, NSW2 posts

Awesome Customer Service

Very impressed with the quick feedback and rectifying issues rapidly!
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Fantastic side hustle, we’ll designed with support

I’m a newcomer to the site, it’s been very well set up, I received bookings very quickly. I also accessed their support line and Gerald was very helpful in answering all my questions!
TamarSydney, NSW

Great Customer Service

Quick and easy to communicate with, Friendly as well.

Thank you Rodnie.

Amanda4 posts

Excellent customer service for sitters and pet owners

I've had to deal with customer service over live chat, email and phone a few times as both a pet owner and a sitter. Each experience was exceptional. They were efficient, proactive and responsive.

The app still has a way to go, but with each update the user experience improves that much more.

I think sitters could be better incentivised to respond to / maintain communications with searchers. Right now, people looking for sitters can have a hard time finding someone willing to communicate effectively. But again, MadPaws continues to improve, so I'm hopeful.

BekSouth East Queensland, QLD5 posts

Great platform

I use Madpaws regularly for work and personal travel. I have had such positive experiences and any service requests are handled quickly and in a very friendly way. Shout out to March, who helped me with a safety concern after a pet sitter meet and greet. They absolutely went above and beyond to ensure my concerns were taken seriously and removed this person from the platform, putting pet safety first. Thank you
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