Beautiful dresses but the customer service could have been better
Beautiful dresses, however I find it strange how you cannot take photos nor even have a second appointment to try the dresses on again to determine if you're sold on the dress. It's a lot to pay for a product you've only tried on/seen once. The consultant was more concerned with telling my guests what to do/say than answering any questions I had. There was a lot of sighing when I asked my guests to show me a photo of another dress I had tried on elsewhere, so I could compare, due to the no phone policy. The consultant also wouldn't even tell me what size I was trying on for me to be able to determine if the dress was too small or simply just a snug/uncomfortable fit, despite me asking multiple times.
Poor customer service - Varsity Lakes
Varsity Lakes (Gold Coast)
Beautiful store and dresses, but i was so disappointed with the customer service, and won't be purchasing a dress from here purely based on this this. I was rushed in and out of my appointment with no follow up. No photos allowed, and this was voiced in a very abrupt manner, told not to touch phones. I was told that there was no follow up appointment, and that i had to order within 2 days or i wouldn't be able to order my dress (11months out from my wedding). I understand dresses can take an extended period, but a f...riend purchased from here a few months earlier and her dress arrived in half that time. I was told not to call if i wanted to purchase, just to send a text as she would be too busy with other brides. However she was on her phone throughout the appointment. Dresses were quite large on me (which was understandable, as you can only stock limited range), however no clips were used to help you see or understand what it would look like. The lady also stood in the room as i got undressed each time to make sure i didn't take photos. Such a disappointing service.
DO NOT BE FOOLED
Tears, tears and more tears. (There is a happy ending though). I ordered my dress at MWL Sydney and had measurements taken precisely by them 10monhs before my wedding.
They shipped my wedding dress two months before the wedding date but with no notification that it was on its way, and then the courier left it at the front door! Thousands of dollars on a wedding dress for it to be left there. I tried to let this not concern me because I was so excited to try my dress on.... It had been made SO small it looked nothing like it did in the shop. I...
Not worth the stress for the price
I ordered Dasha online and arrived with completely different neck line shape than photos. Two inches of neckline had been cut off the top of my dress with scissors (could see the rough cutting) Lace was glued to top of bodice around neckline. Fitted terribly and very frumpy due to the changes they made without notifying me. It was honestly jaw dropping and not what you expect for $3600. Made with love did fix it for me however this was not done in their factory which they claim is in Australia. I was asked to take it to a local alterations plac...e who they recommended (does not work for them). I was happy with my dress on the day however it was not worth the 12 weeks of stress and sleepless nights it caused me, and I certainly did not need to go through that 12 weeks before my wedding. I also believe when you pay a large amount of money for a wedding dress it should come with basic things you would expect like a hook and eye and reinforced straps but it did not and I had to make these additions myself. I also had to change the hand loop to come out the top of the train not the underside so that when I lifted the train you could see the lace and not the ugly underlay. I have meet 3 other brides who purchased from Made with Love and all had very similar experiences. Yes they have nice dresses on their website but for the stress and inconvenience that come with buying from them I would not recommend made with love to any bride.
Find out how Made With Love Bridal compares to other Clothing Shops & Brands
Know better, choose better.
Questions & Answers
Good afternoon! My daughter is looking at the Scottie. I am concerned about alterations due to the fabric. Is it even possible to alter the length or the waist given the lace fabric?
My daughter is looking to order the Scottie dress and we are just concerned regarding delivery from China with the COVID situation.
I would suggest giving them a call.
The dresses are made in Australia and I don’t believe the material is sourced from China.
The girls are amazing they will happily answer your delivery questions.
Hi Maureen (and Lora!),
We are all good to go with orders, and our production team are excited to make your daughter's beautiful Scottie dress :) If you have any questions, please email us at email@example.com <3
I am thinking about purchasing the Riley crepe but I’m worried that I won’t be able to take the straps in as the top half is heavily beaded.
Get an answer from our members and Made With Love Bridal representatives
|Category||Physical Shops and Clothing Shops & Brands|
|Mens / Womens Clothing||Womens|
|Labels Sold||Own Label|
|Buy Now, Pay Later Options||None|
|Clothing Type||Wedding Dresses & Bridalwear|
Other Clothing Shops & Brands
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.