Very unsatisfied! Poor quality and rude staff
I ordered a dress through the Varsity Lakes Store after a short and rushed appointment. Despite the rudeness of the staff I loved the style of the dress and decided to purchase immediately due to the threat of the 6 month time restriction (ridiculous). The dresses are measured and made to a standard size. When the dress arrived 3 months later it did not fit. The sample size 6 had fit perfectly and now I had a size 2 corset that could barely cover half of my body. It was obvious this dress was beyond repair. The customer service team sit behind ...Read morea computer and refuse to see you or speak to you. They don’t even provide a phone number to contact! 6 weeks and many emails later they finally saw me and the dress was swapped for the now old and battered sample dress which I will not be wearing. 5 weeks out from my wedding day I am dressless and mad. These girls are rude and unapologetic whilst lacking in basic dress making skills and protocol. Good luck to this basic Instagram company!
- Product Quality
- Customer Service
- Incentivised Review No
- Return Claim MadeYes
- Store LocationVarsity Lakes Lakehouse
- Sizing Very small
- Product Appearance Not as advertised
Questions & Answers
Good afternoon! My daughter is looking at the Scottie. I am concerned about alterations due to the fabric. Is it even possible to alter the length or the waist given the lace fabric?
My daughter is looking to order the Scottie dress and we are just concerned regarding delivery from China with the COVID situation.
I would suggest giving them a call.
The dresses are made in Australia and I don’t believe the material is sourced from China.
The girls are amazing they will happily answer your delivery questions.
Hi Maureen (and Lora!),
We are all good to go with orders, and our production team are excited to make your daughter's beautiful Scottie dress :) If you have any questions, please email us at email@example.com <3
I am thinking about purchasing the Riley crepe but I’m worried that I won’t be able to take the straps in as the top half is heavily beaded.
Hi Steph! Lovely to hear from you :)
Our Riley Crepe isn't beaded... Do you mean Sienna? If so, it's an easy alteration! If you have any other questions, please email us at firstname.lastname@example.org <3
Sorry I meant River Crepe.
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|Category||Physical Shops and Clothing Shops & Brands|
|Mens / Womens Clothing||Womens|
|Labels Sold||Own Label|
|Buy Now, Pay Later Options||None|
|Clothing Type||Wedding Dresses & Bridalwear|
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