Very unsatisfied! Poor quality and rude staff
I ordered a dress through the Varsity Lakes Store after a short and rushed appointment. Despite the rudeness of the staff I loved the style of the dress and decided to purchase immediately due to the threat of the 6 month time restriction (ridiculous). The dresses are measured and made to a standard size. When the dress arrived 3 months later it did not fit. The sample size 6 had fit perfectly and now I had a size 2 corset that could barely cover half of my body. It was obvious this dress was beyond repair. The customer service team sit behind ...a computer and refuse to see you or speak to you. They don’t even provide a phone number to contact! 6 weeks and many emails later they finally saw me and the dress was swapped for the now old and battered sample dress which I will not be wearing. 5 weeks out from my wedding day I am dressless and mad. These girls are rude and unapologetic whilst lacking in basic dress making skills and protocol. Good luck to this basic Instagram company!
Disappointing experience and not worth the money
I was very disappointed with my MWL experience and I don’t understand how they have so many good online reviews. I will try and summarise my experience from start to finish. Made an appointment to try on dresses at their Gold Coast boutique (for a fee of $30 – granted, refunded with purchase), had to pre-pick certain dresses to try, wasn’t allowed to take photos of myself in the dresses, despite providing my size (10) when booking the only size they had to try for the dress I really wanted was a size 6 (I get the concept of samples, but why not...make your sample a size 12 so at least most people can try it). My appointment was 10 months prior to my wedding but nearly immediately after leaving the studio I was hassled over email to order ASAP and make full payment as they need 9 months to make the dresses. This was puzzling considering the dresses are not actually made to measurements but rather just ‘put together’ based on your size (i.e. if you’re an 8 on top and a 10 on the bottom they will sew the two pre-made parts together). I have since been told all their dresses are manufactured in Asia. I proceeded with purchasing and paying in full online as I did really like the one dress I had tried (despite not being able to try it on properly/fasten it due to the size). The dress ended up arriving about 1 month earlier than expected which was extremely fortunate considering it was unwearable in the condition it arrived. Not one element of the dress fit me, it was extremely baggy around the hips but too tight in other areas. After notifying them, I was advised by the MWL staff that they made my dress in a size 10/12 despite my receipt stating that the ordered size was an 8. Certainly, the worst fitting dress I have ever purchased for $3,000! I immediately emailed MWL (as they don’t have a phone to call) who agreed to pay for alterations after seeing the photos. This was appreciated but not overly helpful as I had to pay over $600 in flights to get to their recommended seamstress on the Gold Coast. The seamstress worked what I can only describe as magic and managed to get the dress to a wearable condition, but it is far from the beautiful gown I had imagined wearing on my wedding day. It was actually the only element of my wedding that I really disliked so fortunately I was the only one affected by it. Anyone I speak to I strongly recommend AGAINST a MWL gown.
Questions & Answers
Good afternoon! My daughter is looking at the Scottie. I am concerned about alterations due to the fabric. Is it even possible to alter the length or the waist given the lace fabric?
My daughter is looking to order the Scottie dress and we are just concerned regarding delivery from China with the COVID situation.
I would suggest giving them a call.
The dresses are made in Australia and I don’t believe the material is sourced from China.
The girls are amazing they will happily answer your delivery questions.
Hi Maureen (and Lora!),
We are all good to go with orders, and our production team are excited to make your daughter's beautiful Scottie dress :) If you have any questions, please email us at firstname.lastname@example.org <3
I am thinking about purchasing the Riley crepe but I’m worried that I won’t be able to take the straps in as the top half is heavily beaded.
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