Reviewer Photos & Videos
Great all round service
We are thrilled with our new Madimack pool heat pump. The pool reached the desired temperature in a few days. Dean was great to work with being so very patient during the decision making process & offering up many options for consideration. I would highly recommend Dean & Madimack.
- great service
- great product
only just switched the unit on for the season and so far very inpressed. The unit heated the pool up to 30 degrees in just a couple of days and now maintains it perfectly.
Dean was terrific from day 1 to installation. Quote was on time, and competitive for coat. He kept me aware of what is going on and I'm very happy with the Madimack Eco 24kw unit overall. Thanks!
Our pool is now 34 degrees warm everyday.
We couldn’t be more pleased with our Madimack 26 top discharge. In a matter of a few days the pool went from 20 to 34 degrees. The kids are swimming each day and sleep even better. Dean from Paladin was able to instal the unit in a matter of days after we purchased the unit and is an all round good guy.
Fantastic product and even better service
I purchased the 16kw summer eco in august last year for my newly constructed pool and it has been fantastic.I decided to install a larger model for efficiency but I could have used the smaller version. I was especially impressed with the reports generated by Madimack outlining how long the pump would run for during each month of the year. Belinda was my first contact and she did a great job of following up after my initial contact. After install I had a couple of small teething problems which Westley helped me with. I had recently noticed some ...issues with the app but after ringing Madimack and speaking with Nas he very helpfully sent me a new improved wifi controller which rectified these. I find the heater works great on a warm day I can get my 27000L pool to 32 degrees with no problems. I find that I lose about 2-3 degrees of heat overnight with the cover on which is generally recovered aft about 3-4 hours running the next day. All up I find the heater works really well, is quiet, looks good and the after sales service is first rate. I would highly recommend.
The heat pump I have been looking for!
Bought my Summer Eco unit in July, I got it installed two weeks ago and its been heating the Pool everyday perfectly. Awesome customer service, reliable units, couldnt ask for better. Thanks Madimack!
Fantastic product. Outstanding installation by Dean!
We purchased a Madimack heater (35kw) recently and it's fantastic. It works very well and is almost silent. The item was installed by Dean, and to me that was the most important part. His attention to detail and customer service were fantastic!!
We have had our Summer Eco 13kw going for 4 weeks now. The pool took a few days to get to 26 degrees and the kids have been in the pool all school holidays which has been great. I love the idea of 'set and forget' knowing my pool will be warm for the next six months. Looking forward to getting alot more use from the pool this season! Thanks Madimack - product and service has been A+
Extremely happy customer!
We decided to go with Madimack after one of our friends purchased one and recommended it. I'm so glad we did - we went with an Elite 21kw and have been very impressed. We asked our pool maintenance guy to purchase on our behalf and install it, and it was installed within 2 weeks. The heater looks great tucked away next to our pool equipment and we can barely hear it run. At the moment it's running about 10 hours a day to keep our pool at 28 degrees, but I'm told this will reduce significantly as the weather gets warmer. We are using a pool...cover too. The main reason we went with the Elite, other than the fact it looks good, is that we wanted the 4 year warranty this range offers. Overall I'm very impressed with the product and service I have received.
Looking forward to increasing the use of the pool
From initial contact with Dean to installation everything has been done in a professional manner. Great advice and service from beginning to end. Installation fitted into existing filtration system including filter cover.
Awesome product - Easy install
After discussing with Dean and his Paladin team, we decide to go a bigger unit then was required as cost difference was not too much more. Install was quick and professional. Heated the pool within 24hrs.
Job done well and works great
The installation was done without fuss and in a very professional manner. The pool heater is working great and I am now enjoying swimming daily even though the daily temperatures are still low. Great thanks !!
Madimack heat pump installation
Dean is easy to work with and professional. Dint try to up sell or cross sell. Explained the product and the requirements well.
I have been running it for last 2 weeks . So far good. Recommended.
Superior Quiet Heat Pump and Great service
I have done extensive research on finding a great pool heat pump. I believe it is a must to support Wifi controlled App for easy of operation. i.e. Managing the on/off of the heat pump by scheduling via Mobile App. I've also installed the Wifi Smart socket. Hence, I can manage the Pool Pump on/off via Mobile App as well.
The Medimack Eco 16Kw I purchased is extremely quiet. The analysis report provided by Medimack website helps me identifing which heat pump suits my needs and budget. With advice provided by Dean - The Installer, I was easily to...
Madimack elite silent 210 is great
Dean has done a fantastic job installing Madimack heat pump, took 3 days to raise 10 degrees the middle of the winter without a cover, so far I am happy with it. Thanks Madimack team and Dean
Very professional really good work
Recently installed the heater, so haven’t fully tried it yet. But the company were very helpful and installers were very professional. Highly recommend
Will try to update later with more feedback on the heater itself
From quoting through to install Paladin Mechanical has been amazing. Dean walked us through our unusual install and took it all in his stride. The unit looks great and I’m sure it will be very effective.
Can’t wait to swim in our heated pool!
Thank you to Dean and co for your professional service!! You were a great communicator giving us sound knowledge and advice, you kept your promises in relation to time and the standard of your work was high quality, even when you had a challenge arise! We’d throughly recommend you for other jobs. Thank you once again.
Great Service from Dean
I purchased two 21kw Elite Silent heat pumps. I had a couple of calls direct with Chris at Madimack to clarify the best size and configuration. Chris was very helpful and practical in his advice and gave me confidence to go ahead with the order.
Dean took care of the installation. It's too early (in July) to tell how effective they are but in the commissioning they seemed to be heating well and were reasonably quiet.
I'm a bit fussy on detail and Dean was fantastic at making sure it was a top quality installation and provided for my future plans with solar PV installs, energy use monitoring etc.
I highly recommend Dean as being easy to work with in planning and being great in handling the installation.
Heater installed. Can’t comment on performance yet but Paladin Mecanical installed and were very reliable and professional. Good customer service which provides reassurance that is something does go wrong it will be followed up.
Swimming in Winter, yes please!!
I did plenty of research prior to selecting Madimack as our preferred selection of heat pump. From performance to value and aesthetics, Madimack won out on all fronts. Have had the system installed and running for 3 weeks now and, without a cover which I know is against recommendation, we are able to bring the temp up to 29/30 on a Friday and maintain it until Sunday without fail. Even with intermittent operation throughout the week, the temperature sits between 25 and 27 degrees.
Highly recommend. Am loving having the use of the pool through the cooler months.
Heating my pool way beyond my expectations
Belinda from Madimack was very patient as this was a project I was going back to her with for over a year. Dean the platinum installer unbelievably knowledgeable and professional.
Professional job, did everything right.
Great advice and first class installation.
I love the black colour as it is positioned close to garden furniture and it blends into the wall.
Quiet unit too and we can easily talk right next to it.
We had a few quotes and every one advised we needed a new costly electricity circuit. Dean from Paladin was the only one who suggested increasing the capacity of the current circuit without any additional cost.
Terrific wand highly recommended. Would use again.
Excellent product and service
I recently had a Madimack heat pump installed by Dean from Paladin Electrical. There’s not much I can fault in either the product or the service. From the start everyone I spoke with at Madimack were helpful, professional and knowledgeable. They didn’t try and upsell me into more expensive products but were focused on making sure I got the right product for my needs. Dean was extremely helpful with the design and installation process, I had a lot of questions and they were all answered promptly. On installation day, Dean and his team turned up ...on time and installed the unit very neatly in a very tight space. Dean also helped with some additional electrical work that was outside the scope of the original quote. The unit itself is very sleek in appearance and is surprisingly quiet and a lot more energy efficient than I had expected. Overall, extremely happy with the product and the service. Thanks again Dean and team.
Happiness in the heat
I went for the Madimack Elite Silent 21 after having checked out a few options. Although the nearest equivalent Evoheat model might use have a bit more heat output, but the product brochure showed it to be noisier, and we need something quiet. The Evoheat uses a bit more power as well, but it does have the advantage of being able to turn off the chlorinator, which the Madimack cannot do.
Dean was pragmatic in checking how this unit could be installed, using existing cabling where sensible to do so. This reduced the amount of groundwork, which ...
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