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New heat pump
Dean and the Madimack team have been fantastic. Pump is only new but the service has been great.
They are responsive, polite and helpful and answered all of our questions happily.
Excellent product and friendly, professional service. Installation guys were great, they went above and beyond to make sure everything g was perfect. We are really happy with the result! Thank you.
Polite and professional
Every interaction has been informative, friendly and professional. Communication had also been excellent. They even relocated the light sensor for us as the new equipment would have screened it. Can highly recommend Paladin.
Purchased an Elite 28kw system after a bit of research to heat our pool in sydney Dean did a great job on the install with a lot of conduit and piping to run to put in our preferred location. Communication was excellent about the process and what would be done when, would not hesitate to recommend Dean and the team
Fantastic pool heater
We have just had a Madimack 11kW Elite and couldn't be happier. Belinda was very helpful from the start and Dean and his crew did an excellent job installing the unit - we have already been swimming on cooler days where we would have previously stayed out of the pool.
We replaced a rooftop solar heating system which only works on hot days. The Madimack Elite is a great looking unit and runs whisper quiet - much quieter than our reverse cycle air-con.
Dean followed up after the install to see how it was going and helped me connect the app so I can monitor and adjust settings remotely.
I highly recommend the Madimack heat pump and the service from Belinda, Dean and his crew.
We live in Canberra and purchased a 28 kW Madimack Elite Silent heat pump to replace a damaged roof mounted pool solar heating system (a 6.6 kW PV solar system will replace the old pool solar system). Our pool is 70,000 litres. I am super impressed with the heat pump it is quiet and efficient, is rather handsome and was easy to install (I have used the old solar heating pump to supply the new heat pump with water pump switching provided by the heat pump). In a single day the pool temp went from 25 to 30 degrees. The service I received from Belinda was amazing she couldn’t do enough to help. Thank you Madimack and Belinda!
Great product and excellent service
After lots of research and comparison with a variety of heat pumps we chose to go with a Madimack 350ES to heat our pool.
Right from the beginning we were impressed with the service and communication from Belinda regarding our pool heat evaluation and unit options and then Alex with the actual installation.
On the day of the install Dean and Max arrived on time and were easy to deal with and knew exactly what needed to be done and were really helpful. The guy's did a thoroughly professional job from start to finish.
A couple of days later we...
Excellent heat pump & service
As an architect, I researched the technical criteria of many heat pumps and am very satisfied we installed the Summer Eco 16kW unit in terms of heat output, size/look of unit & cost to install & run. Belinda was extremely helpful in answering all my queries and modeling the scenario we required which was heating for shoulder seasons & locating the unit in a tight space. Westley was also very helpful during the install and we have found the noise output from the unit much less than we were expecting. All in all, we are very happy with the heat pump & service we received.
Brilliant pool heaters
The team at Madimack are great and so easy to work with. I always recommend the Madimack heat pump units for all our swimming pols and all our customers have been extremely satisfied.
We use the pool day and night now, before the pool was to cold for me and the wife even in summer, the pump is supper quiet so it doesn’t bother the Neighbours, takes no time to bring the temperature to 30 degrees great,
Glad we put in a heat pump and happy we went with Madimack!
Requested quotes from many people and the expensive places tried to justify the 30% to 60% increase in cost because they had a superior product and service.
Well not only was the Madimack Summer Eco 20 well priced the sales and support has been brilliant. Belinda in sales helping me choose the right pump and Wes helping setting up were awesome to deal with. Nothing was too hard or complicated.
The people installing the pump lost the drain valve but Madimack happily replaced for me.
The pump is awesome and we are swimming everyday well before summer thanks to the Madimack team.
Really good service from Madimack
Installed a Summer Eco 16 heat pump 6 months ago. While the pump has worked flawlessly, the wifi transceiver and Inverquark control app did not work consistently. To overcome a weak signal, I installed a range extender but even with that I could not connect consistently to the unit using the app. Also had difficulties with the timers not controlling the unit.
Westley at Madimack provided tech support. After lots of monitoring and screen shots, he arranged to send me a new wifi transceiver that works with a new control app.
Just connected it.... It found the wifi signal in seconds and the new app was quick to set up and appears stable. The signal is strong at the heat pump (the old transceiver showed poor signal strength). I think I'm now set and will be able to use timers or the new app to control the heat pump remotely. Thanks Westley and Madimack for resolving my issue.
Madimack 13kw Eco silent pool heater
Great company to deal with.Belinda very helpful , competitive and customer focussed.Excellent warranty.Heater has only been installed for about 6 weeks, so unable to comment on reliability of product.I have this unit installed on a 6.0 x 2.9 mtr pool with temp set at 26C with NO pool blanket (untidy things, so didn't bother).It runs for 6 hrs a day during peak solar time (9am-3pm) and therefore costs nothing to run.I have a 10kw solar panel system on my roof.It reaches 26c by the end of each day which is good enough for me to make swimming enjoyable. The unit is very quiet ,but needs to be set on boost to reach the 26c each day without the pool blanket
Highly Recommend the Madimack Heat pump, we had it professionally setup with a separate 3 stage pool pump running on low speed.
We are extremely happy with the performance of the unit , heated the pool in less than 3 days, maintains temp at 29 deg
Our Grand kids have used the pool every weekend and love the nice temp, we have ventured in ourselves while the pool temp was spot on when we get out, unlike the Grand kids, we feel the cold so we stayed in longer than we normally would and put off the inevitable of getting out into the cold lol.
Our Elite 17kw unit has been running for the past couple of months. After a few days initially heating up, the pool got to 26 degrees where we set it, and has stayed there ever since. We use a cover at night as instructed by our pool guy, and the pool has been lovely and warm. I 100% recommend this heat pump.
Highly recommend this product and the company was easy to deal with. The pool has been consistantly warm and being able to control it via my phone is an added bonus. We had a couple of problems figuring out the timers on the app, but a quick call and it was sorted. Customer service has been fantastic, every time we needed to speak to someone they answered, and called us back with the information if it wasn't available. Very happy.
Finally switched on the heat pump after getting it installed back in June. We purchased the 26kW Elite for our 60kL pool. Since switching it on it raised the temp from 14 degrees to a toasty 28 degrees in just over 3 days using the cover. I couldn’t stop checking the WiFi app to see the temperature rising though, it got quite addictive. We actually switched it on in anticipation for fathers day and the kids absolutely loved it. We are very much looking forward to having it like this for the rest of the year now. Very happy with our purchase and would recommend the Madimack team they are super helpful and very knowledgable.
We are very happy with our purchase, Belinda was very helpful with all our questions and helping to organise installation as we are in North Queensland, having direct contact helps so much. We purchased a slightly bigger model and are very happy with its performance. Thanks so much guys!
A breath of fresh air, finally a company providing a quality product with great service.
As a pool heating company, we install a large number of pool heat pumps of a number of brands each year. Madimack have been exceptional beyond doubt. Great product with a great support team that go out of their way to make sure you are happy. We never have a bad report from our customers and its always a very positive response, Madimack heat pumps deliver and are very quiet when running. Thanks again Madimack for an exceptional experience. We look forward to a continuing great relationship with you.
A happy customer
My wife and I bought our Summer Eco 16kw at the beginning of the year. Our pool has maintained temperature of 28 degrees (with a cover) throughout winter and the kids have been using the pool so much more which has been a win win for everyone! We also installed solar panels on the roof at the same time, and the run times (recommended by madimack) have been pretty spot on, givings us free pool heating! The unit looks attractive, does the job and I can barely hear it, especially on the night boost mode. Not only is the product fantastic, but the service we received was second to none. Prompt, courteous and efficient from start to finish. Great service from the Madimack team. Thank you.
29 degrees with ease in Tassie
We have had this Heat Pump running for a couple of months now & we are very impressed.
We have had ice in the birdbath but the pool is a lovely, steamy 29deg.
The Unit is a nice Sleek Slim looking unit which is very easy to control & the App makes it even easier. It is located right outside our bedroom but it is so Quiet we don’t hear it.
It took 4days to heat our 11x4.5m pool (approx. 110th ltrs) to 29deg but the cover was off for the first 2 of those days and the outside temp was down to 10deg overnight.
While researching Heat Pumps we came ...
It does a great job of heating our pool and keeping it to a constant temp.
It done a great job of heating our pool of 85,000 Litres from 15 to 26 degreees in 2.5 days with outside temps being less than 10 overnight and less than 20 during the day. We had our cover on the whole time. It was very easy to install and it is very easy to use. We are very happy with it and have it turned off for the winter months of June July August but will be turning it on as soon as there is some good weather either late August or early Sept. Overall we will get around 3-4 months extra swimming time with the use of the pool heater so well worth the investment. We are located on the West Coast of South Australia.
perfect pool heater
Installed 2 months ago and very happy with the Summer Eco 25 KW. Having purchased it at the end of summer I am finally utilising the pool for the extended season while using a cover. Madimack provided an excellent heat evaluation (including solar integration) and Belinda was extremely helpful and knowledgeable. The install was easy and tidy. And it runs very quietly... In fact you wouldn't even know it's there.
Great product, even better service
We purchased our 13kw heat pump a couple of months ago and I’ve been incredibly impressed. Our pool has sat at 28 degrees and I’ve hardly noticed an increase in my power bill. We got sent a quote/heating document pretty quickly after I first enquired which had all the info I needed like costs and run times of the pump etc. Everyone I spoke with were helpful and friendly and delivery was quick. I love the app to control the temp and timers on my phone. Overall 10/10 product and service. I’d happily recommend madimack
Review collected in partnership with Madimack
Madimack Pool Heat Pump saved us big$$
We’d rate our Madimack pool heat/heater very highly. Basically it saved us $$. We bought it to replace our broken system and were originally a bit sceptical - as we’d never heard of it. However the results have saved us a couple of hundred $$ per quarter, our pool heats faster than before and the technicians who installed it proactively touch base with us. Highly recommend!
Review collected in partnership with Madimack
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