Reviewer Photos & Videos
Very professional really good work
Recently installed the heater, so haven’t fully tried it yet. But the company were very helpful and installers were very professional. Highly recommend
Will try to update later with more feedback on the heater itself
From quoting through to install Paladin Mechanical has been amazing. Dean walked us through our unusual install and took it all in his stride. The unit looks great and I’m sure it will be very effective.
Can’t wait to swim in our heated pool!
Thank you to Dean and co for your professional service!! You were a great communicator giving us sound knowledge and advice, you kept your promises in relation to time and the standard of your work was high quality, even when you had a challenge arise! We’d throughly recommend you for other jobs. Thank you once again.
Great Service from Dean
I purchased two 21kw Elite Silent heat pumps. I had a couple of calls direct with Chris at Madimack to clarify the best size and configuration. Chris was very helpful and practical in his advice and gave me confidence to go ahead with the order.
Dean took care of the installation. It's too early (in July) to tell how effective they are but in the commissioning they seemed to be heating well and were reasonably quiet.
I'm a bit fussy on detail and Dean was fantastic at making sure it was a top quality installation and provided for my future plans with solar PV installs, energy use monitoring etc.
I highly recommend Dean as being easy to work with in planning and being great in handling the installation.
Heater installed. Can’t comment on performance yet but Paladin Mecanical installed and were very reliable and professional. Good customer service which provides reassurance that is something does go wrong it will be followed up.
Swimming in Winter, yes please!!
I did plenty of research prior to selecting Madimack as our preferred selection of heat pump. From performance to value and aesthetics, Madimack won out on all fronts. Have had the system installed and running for 3 weeks now and, without a cover which I know is against recommendation, we are able to bring the temp up to 29/30 on a Friday and maintain it until Sunday without fail. Even with intermittent operation throughout the week, the temperature sits between 25 and 27 degrees.
Highly recommend. Am loving having the use of the pool through the cooler months.
Professional job, did everything right.
Great advice and first class installation.
I love the black colour as it is positioned close to garden furniture and it blends into the wall.
Quiet unit too and we can easily talk right next to it.
We had a few quotes and every one advised we needed a new costly electricity circuit. Dean from Paladin was the only one who suggested increasing the capacity of the current circuit without any additional cost.
Terrific wand highly recommended. Would use again.
Excellent product and service
I recently had a Madimack heat pump installed by Dean from Paladin Electrical. There’s not much I can fault in either the product or the service. From the start everyone I spoke with at Madimack were helpful, professional and knowledgeable. They didn’t try and upsell me into more expensive products but were focused on making sure I got the right product for my needs. Dean was extremely helpful with the design and installation process, I had a lot of questions and they were all answered promptly. On installation day, Dean and his team turned up ...on time and installed the unit very neatly in a very tight space. Dean also helped with some additional electrical work that was outside the scope of the original quote. The unit itself is very sleek in appearance and is surprisingly quiet and a lot more energy efficient than I had expected. Overall, extremely happy with the product and the service. Thanks again Dean and team.
Happiness in the heat
I went for the Madimack Elite Silent 21 after having checked out a few options. Although the nearest equivalent Evoheat model might use have a bit more heat output, but the product brochure showed it to be noisier, and we need something quiet. The Evoheat uses a bit more power as well, but it does have the advantage of being able to turn off the chlorinator, which the Madimack cannot do.
Dean was pragmatic in checking how this unit could be installed, using existing cabling where sensible to do so. This reduced the amount of groundwork, which ...
Excellent product and install experience
We recently had a Madimack heat pump installed. It’s a great local company and I love their features compared to the others in the market. This week I was enjoyably using the pool and it’s supposed to be out of season for the system, but was still comfortable. Looking forward to a much much longer swim season with this product going forward.
Highly rate this product!
unit installed on 6 April 2020.
We have a very large pool - our solar heating has been inactive for the past few years. Even when it was, the pool was only swimable during the Summer months - winter was far too cold.
For years I had resigned myself to the fact we were paying a fortune to run something that was only usable 3 months of the year at best.
Within 3 days our pool was sitting at the set 28 degree mark. This was a much faster time frame than expected: and without a pool cover.
The installation process was fast, easy and pofessional. I’d highly recommend this product for your pool heating. We now have a pool we can swim in for a much greater part of the year. Very happy customers.
New heat pump
Dean and the Madimack team have been fantastic. Pump is only new but the service has been great.
They are responsive, polite and helpful and answered all of our questions happily.
Excellent product and friendly, professional service. Installation guys were great, they went above and beyond to make sure everything g was perfect. We are really happy with the result! Thank you.
Polite and professional
Every interaction has been informative, friendly and professional. Communication had also been excellent. They even relocated the light sensor for us as the new equipment would have screened it. Can highly recommend Paladin.
Purchased an Elite 28kw system after a bit of research to heat our pool in sydney Dean did a great job on the install with a lot of conduit and piping to run to put in our preferred location. Communication was excellent about the process and what would be done when, would not hesitate to recommend Dean and the team
Fantastic pool heater
We have just had a Madimack 11kW Elite and couldn't be happier. Belinda was very helpful from the start and Dean and his crew did an excellent job installing the unit - we have already been swimming on cooler days where we would have previously stayed out of the pool.
We replaced a rooftop solar heating system which only works on hot days. The Madimack Elite is a great looking unit and runs whisper quiet - much quieter than our reverse cycle air-con.
Dean followed up after the install to see how it was going and helped me connect the app so I can monitor and adjust settings remotely.
I highly recommend the Madimack heat pump and the service from Belinda, Dean and his crew.
We live in Canberra and purchased a 28 kW Madimack Elite Silent heat pump to replace a damaged roof mounted pool solar heating system (a 6.6 kW PV solar system will replace the old pool solar system). Our pool is 70,000 litres. I am super impressed with the heat pump it is quiet and efficient, is rather handsome and was easy to install (I have used the old solar heating pump to supply the new heat pump with water pump switching provided by the heat pump). In a single day the pool temp went from 25 to 30 degrees. The service I received from Belinda was amazing she couldn’t do enough to help. Thank you Madimack and Belinda!
Great product and excellent service
After lots of research and comparison with a variety of heat pumps we chose to go with a Madimack 350ES to heat our pool.
Right from the beginning we were impressed with the service and communication from Belinda regarding our pool heat evaluation and unit options and then Alex with the actual installation.
On the day of the install Dean and Max arrived on time and were easy to deal with and knew exactly what needed to be done and were really helpful. The guy's did a thoroughly professional job from start to finish.
A couple of days later we...
Brilliant pool heaters
The team at Madimack are great and so easy to work with. I always recommend the Madimack heat pump units for all our swimming pols and all our customers have been extremely satisfied.
We use the pool day and night now, before the pool was to cold for me and the wife even in summer, the pump is supper quiet so it doesn’t bother the Neighbours, takes no time to bring the temperature to 30 degrees great,
Glad we put in a heat pump and happy we went with Madimack!
Requested quotes from many people and the expensive places tried to justify the 30% to 60% increase in cost because they had a superior product and service.
Well not only was the Madimack Summer Eco 20 well priced the sales and support has been brilliant. Belinda in sales helping me choose the right pump and Wes helping setting up were awesome to deal with. Nothing was too hard or complicated.
The people installing the pump lost the drain valve but Madimack happily replaced for me.
The pump is awesome and we are swimming everyday well before summer thanks to the Madimack team.
Really good service from Madimack
Installed a Summer Eco 16 heat pump 6 months ago. While the pump has worked flawlessly, the wifi transceiver and Inverquark control app did not work consistently. To overcome a weak signal, I installed a range extender but even with that I could not connect consistently to the unit using the app. Also had difficulties with the timers not controlling the unit.
Westley at Madimack provided tech support. After lots of monitoring and screen shots, he arranged to send me a new wifi transceiver that works with a new control app.
Just connected it.... It found the wifi signal in seconds and the new app was quick to set up and appears stable. The signal is strong at the heat pump (the old transceiver showed poor signal strength). I think I'm now set and will be able to use timers or the new app to control the heat pump remotely. Thanks Westley and Madimack for resolving my issue.
Madimack 13kw Eco silent pool heater
Great company to deal with.Belinda very helpful , competitive and customer focussed.Excellent warranty.Heater has only been installed for about 6 weeks, so unable to comment on reliability of product.I have this unit installed on a 6.0 x 2.9 mtr pool with temp set at 26C with NO pool blanket (untidy things, so didn't bother).It runs for 6 hrs a day during peak solar time (9am-3pm) and therefore costs nothing to run.I have a 10kw solar panel system on my roof.It reaches 26c by the end of each day which is good enough for me to make swimming enjoyable. The unit is very quiet ,but needs to be set on boost to reach the 26c each day without the pool blanket
Highly Recommend the Madimack Heat pump, we had it professionally setup with a separate 3 stage pool pump running on low speed.
We are extremely happy with the performance of the unit , heated the pool in less than 3 days, maintains temp at 29 deg
Our Grand kids have used the pool every weekend and love the nice temp, we have ventured in ourselves while the pool temp was spot on when we get out, unlike the Grand kids, we feel the cold so we stayed in longer than we normally would and put off the inevitable of getting out into the cold lol.
Our Elite 17kw unit has been running for the past couple of months. After a few days initially heating up, the pool got to 26 degrees where we set it, and has stayed there ever since. We use a cover at night as instructed by our pool guy, and the pool has been lovely and warm. I 100% recommend this heat pump.
Other Appliance Brands
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.