The Snooze Madison Grand: Springs lose their spring in a very short time.The mattress was great at the start. We followed the monthly rotation recommendations, however, now the mattress sags significantly under human load (88kg and 57kg ) where it needs to support the most. The 10 year guarantee is a based on a testing method that does not use appropriate support or spring failure testing.
The Snooze/manufacturers test requires you to measure the sag distance/drop from the centre of the mattress to the edge of the mattress. This test only mea...
Purchased in March 2018 at Snooze for $4,000.00.
Warranty is useless. Mattress is horrible to sleep on.
Have had this mattress for 5 years now. started sagging after 3 years. Now told by snooze that I will have to pay for someone to come and assess it (500km one way to their nearest store) Not worth the money to purchase and warranty is not worht the paper it's written on!
Purchased in January 2016 at Snooze WA, Osborne Park for $2,493.00.
Worst Mattress I\ve Ever Owned
Started sinking/sagging within months of being used, and we aren't large people. Now we constantly wake up with neck or back pain. I would rather sleep on a the cheapest Ikea mattress than this overpriced rubbish.
Purchased in August 2019 at Snooze NSW for $3,239.00.
SLEEPING ON A CLOUD!
Bought this mattress from Snooze about a year ago and it was the best decision we ever made!
Excellent customer service, prompt delivery, good follow-up. Very happy with my mattress. Very comfortable. No complaints.
WORTH INVESTING FOR THIS ONE!!!
Purchased in January 2020 at Snooze NSW.
FEELS LIKE HEAVEN!
I purchased this mattress a few months ago after suffering from terrible back pains that would keep me up all night. Ever since purchasing this mattress from Snooze Homebush, I have had the best sleep of my life! I am waking up so refreshed - this mattress is a MUST BUY! Thank you to the team at Homebush for helping us choose the perfect mattress.
Purchased in June 2020 at Snooze NSW, Homebush for $2,688.00.
0 star. Worst mattress
This mattress is the worst mattress that I owned. I bought the mattress last March 2018. The first night that I slept on it it felt different from the floor display at snooze. After a few days I give snooze a ring and they told me to give it months or even a year to be like the floor stock. Fast forward till now, it did not change at all. Every morning I have sore neck, shoulder and hips. Frustrating to get sleep at night because it is hard to position your body. Do not buy this madison grand mattress!!!
Purchased in March 2018 at Snooze for $3,000.00.
Sleepless Nights and Painful Mornings are Gone!
Purchased this mattress 10 months ago after having constant sleepless nights and aches and pains from my old mattress (was only 1 year old), I suffer severe hip issues and back pain when I don't sleep on a supportive mattress, and this has been the best! So worth the money, I cant remember the last time I woke up in pain.
Purchased in January 2020 at Snooze for $3,000.00.
Spent a lot of money on this mattress in April 2019 already dipping on both sides. Have rotated the mattress on a regular basis. Snooze not being helpful at all. So disappointing our previous mattress lasted 10 years.
Purchased in April 2019 at Snooze.
So we purchased this Mattress in 2017 and it was a 2014 model in NSW, after about a year the mattress was sinking in we contacted the store and they where nice enough to send someone over to have a look. The person who was there wanted to take the mattress and open it up to check it. This is when we were like NO and just left it.
Fast forward we moved from Sydney to Adelaide and started the process of the mattress again as it was just getting terrible to sleep on it, after pushing the store out in Sydney were the mattress was purchased from we...now said they need to fix it. Sydney store was helpful and tried everything they could and than Covid19 hit in March so the process was delayed. Took us over a year to get a new Mattress After multiple follow ups we did get a new replacement mattress today 25/09/2020.
Purchased in March 2017 for $3,000.00.
Every review is spot on for this mattress, purchased floor stock for $ 1895 from Frankston as retail over $5000 , as usual felt good in store without sheet and protector, which changes the feel, gave it 3 months and already started to flatten and sag, went back to the store and asked about changing the top and was told another $ 1000 told me it was a comfort issue but another sales person said I wouldn't of put you on that one. Now 5 months on you have to sleep uncomfortably on the edge to try for support as the rest has flattened to a painfull...pressure causing pain. Useless to complain as we all know it will just come back with a nothing wrong report. When in store at 3 months they basically didn't want to know me. They tell you how good it is but it might as well go to the tip. The salesman said buy a different mattress ! I wouldn't even buy a pillow from snooze ever again, they don't back there oiwn product !!
Purchased in March 2020 at Snooze VIC, Frankston for $1,895.00.
Expensive saggy, heavy, whole
We got this mattress on sale for $2400 and within a year it had started to sag. Within 18 months it was that bad we were unable to sleep on one side.
We contacted snooze who filed a report / warranty claim with the manufacturer and we waited almost 6months for anyone to come and inspect the mattress. Finally someone came and took it away and returned it the same day. No mention of what was wrong so I followed up for some feedback only to be told nothing was wrong with it and its within the 30mm sag. I think the issue is that the springs in some areas were not as firm due to weight but that's not something that test.
Don't buy it!
Purchased at Snooze NSW for $2,400.00.
Never again Snooze!
Worst thing we ever did. Fell for the sales pitch from Snooze Fountain Gate and bought a Madison Grand mattress. We spent $3000 on a mattress that sagged within 3 months of purchase and Snooze dropped us like a hot potato. Absolute zero after sales service from Snooze. The manufacturer was a nightmare to deal with and "repaired" it after weeks of back and forth phone calls, emails and finally complaining to Consumer Affairs Victoria. We've both been suffering from back, neck & shoulder issues since the purchase and we've now taken the mattress to the tip and bought an Ecosa. Snooze will NEVER get my business again. Biggest waste of money ever!
Purchased in March 2018 at Snooze VIC, Fountain Gate for $3,000.00.
Please learn from our mistake and take notice of all the bad reviews across the Madison range. Do not buy.
Back in April my wife and I needed a new mattress, so we went down to the Mile End Homemaker Centre to see what was available. After looking in several different stores we found that the salesman at Snooze was the most helpful. He put us on a profiler machine that came up with some recommendations to suit our body types.
We were then directed to the Madison range of mattresses. After going back and forth trying out different types we finally decided on the Madison Grand Mattress. Before we let the salesman know our decision, we decided to have ...
Purchased in April 2020 at Snooze SA, Mile End for $3,150.00.
We bought this mattress last year in April and l sleep in my spare room since then! The mattress is hard uncomfortable piece of rock, and the worst at all is hot. I suspect the metal springs are the reason.I m allergic to metal earrings, maybe this springs don’t have enough protection and causing this hot sensation in bed. I never slept on that horrible mattress. They should do same more study on allergy. $3000 is a lot for mattress. They send representative from Melbourne and she lay on the bed and she said it’s nothing wrong with the bed, ha,ha Its a joke.
Not recommended this product its the scam!!!Zena from Adelaide
Purchased in April 2019 at Snooze SA, Marion for $3,000.00.
Worst Mattress do not buy
We were advised that the Grand that it was much better than the time square but double the price at $3000 it will last longer they said in 6 mths I was getting lower back pain rotating the mattress every month and that is not easy as it’s so heavy
The Mattress was sagging on both sides body impressions of 30 to 50 mm and only after 6 mths. I’m 83kg wife 70kg
We contacted snooze after 10 mths of poor sleep at the FTG outlet they said contact the manufacturer which we did
They checked it took it away and sent it back saying it’s within tolera...
Purchased in January 2018 for $3,000.00.
Questions & Answers
We have experienced all the below problems. Can anyone tell me if there is a legal avenue to pursue as there is a 10 year warranty and item is faulty and was expensive to buy ???
Is it plush?
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|Type||Gel Memory Foam and Pocket Spring||Gel Memory Foam and Pocket Spring||Gel Memory Foam and Pocket Spring||Gel Memory Foam and Pocket Spring|
|Thickness||37 cm||37 cm||37 cm||37 cm|
|Manufacturer Warranty||10 year(s)||10 year(s)||10 year(s)||10 year(s)|
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