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Pool is PERFECT, service not so much!
The pool is amazing, no regrets as the family love the feel of the water, in and out. When working pool maintenance is a cinch but what let’s the total package down is lack of customer support.
Terrible product. The sensors have failed/broken 3 times in a month. Very frustrated and not happy. Have had a techiciam from Zodiac out three times and it keeps on failing... The only way you know it's not working is to manually test it regularly but this defeats the purpose of getting it in the first place. Great system in theory if it works.... But when it doesn't its a compete waste of money
We have had our pool less than 6 months. We have had our unit replaced once already. Our second unit is also faulty. Not a great product. All of these units were supposedly recalled???
Lots of problems that no one wants to help us with
As far as the feeling f the pool water it is glorious and I truly love it but we have over a period of 6 - 8 months noticed that our grey pool is turning blue in places and white hole marks are appearing on surface of pool. Narellan were the installers of the pool and they say it is the chemicals the has caused it. The pool cleaning and chemical services are adamant it is not the chemicals but the finish of the pool. We have had the pools just over 2 years and are deeply disappointed as Narellan won't inspect the pool even though we have asked.... We are aged pensioners who love our pools and as this is our first Magna pool are bewildered by the lack of concern. We have reached a dilemma as "He said She said" mentality and we seem to be going around in circles. We would like to take this further but where do we go from here. I wish we had just purchased a standard salt water pool so we would have not had these problems.
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Love the mineral water to swim in but it is destroying the Gel coat on our pool. The pool is only 2 years old
The water looks, tastes lovely, but just been told we should be using liquid instead of crystals nobody has told us this before. Apparently there have been tests done in Victoria by a Gel coat company and they are recommending liquid minerals.
This doesn't help us after 2 years of doing what the installer advised. Nobody knows where to get 'liquid minerals' from & we have never been told this before. We have only used the Magna minerals as these were used in the handover of our new pool.
We have a 2 year old pool that looks worse than our previous one that was 30 years old. Please help us, we are very disappointed & looking to pursue this further if need be.
Taste of the water
We have had our Magna pool for a few months now and the water tastes disgusting, everyone that swims in the pool comments on how bad it tastes.
We had a Magna pool at our previous house and cannot remembering the water tasting like this??
Magnesium part is fabilous. MagnaPool control centre failed after 3 years.
We converted our saltwater pool to a magnesium pool in July 2015. Very happy with pool. Water feels soft and silky, leaves no sticky residue on your skin and pool has been easier to maintain. However, the MagnaPool control centre and cell are another story. The equipment was more expensive than other brands but we chose to install the complete MagnaPool/Zodiac system. The equipment warranty is 3 years. Toda y - 3 years and 5 months after installation - the control centre failed and needs to be replaced. Yes product worked well - until it fa...iled - just outside the warranty period. So if you have a spare $2500 to spend on your pool every 3 years, choose MagnaPool. We have complained to MagnaPool and are waiting for a response. However, we are one of many in this area whose MagnaPool equipment failed around the 3 year mark. Any product that just makes its warrantied period before it fails is not good. Would recommend you look around at other brands of controllers.
Questions & Answers
I’ve just had an hydroxinator iq installed with a new magna pool and it was working fine but now for some reason the clock resets itself to 00.00 each day.
I now have to reset the clock to the correct time each day which is very annoying!
Mine as well! i have just logged a support request to see what they say.
I recently had my magnapool water tested at a local pool shop, they told me i needed to add abag of slt to the pool. I have never been told to do this before & when i questioned him he said maybe just add a bag of minerals instead.
Does a magna pool ever require salt to added
Thanks for your inquiry. Please reach out to our LIVE CHAT for further troubleshooting assistance. ...We can be reached at the live chat located on our website during 9am-5pm Mon to Fri: https://www.magnapool.com/ Regards, Fluidra Support
I have never been told to add salt, I’d get a second opinion or look up zodiacs help line and call them, sounds like a pool shop who has no idea what Magnapool is. The magnapool compound contains salt and magnesium sounds like bad advice to me
Thanks for you response, I think I need a new pool shop
I have owned a magna pool for 11 years and I can't stop the controls from beeping saying add more mineral. It does not need more mineral everything is good. The pool shop said they do have a total hours and you need to reset this. Do you know how to reset hours for this please.
Thanks for your inquiry, This sounds like a pre-Zodiac/Fluidra product that was made by Poolrite the previous owners of MagnaPool (none of our current products beep or have any audio alarm...s). Unfortunately we don't use or supply any of their equipment, but you may be able to find info online to fix the issue. Our recommendation would be to upgrade to a new Hydroxinator, that is supported by us and with spare parts readily available for future-proofing and peace of mind: https://www.magnapool.com/product/hydroxinator-iq. Feel free to reach out to us via LIVE CHAT on the website if you have any further questions.
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