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Magnapool
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- 2 reviews
- 1 like
Pool is PERFECT, service not so much!
The pool is amazing, no regrets as the family love the feel of the water, in and out. When working pool maintenance is a cinch but what let’s the total package down is lack of customer support.
Faulty sensors
Terrible product. The sensors have failed/broken 3 times in a month. Very frustrated and not happy. Have had a techiciam from Zodiac out three times and it keeps on failing... The only way you know it's not working is to manually test it regularly but this defeats the purpose of getting it in the first place. Great system in theory if it works.... But when it doesn't its a compete waste of money
Hi...I can't access the webpage you advised.....I have since had the blue box replaced by Narellan (South Sydney) free of charge, which i thought was excellent of them. The system seems to be working ...
Read moreok or at least better because now at least it is chlorinating the pool, the old system was not even producing chlorine. I'm still getting an error message that the PH Dosing is not working.....and the PH range was out of whack when I did a manual test.....my concern with this product is that you have to trust the readings on the system and if they are out there is no way to know aapart from getting the water tested and I really don't want to keep doing this I want to rely on hte system i paid so much money for.....and if the system is not operating correctly, them it will also over or under chlorinate, depending on what the sensors are telling the system.....is that correct or am i way off?????.....as i said, so far so good...but I'm concerned about this product and I want to like it....but I'm not assured as yet.
Hi Mick,
Thanks for your inquiry. We definitely recommend that you do regular water tests as a crucial maintenance routine. ...
Read moreAs far as the system goes, like all systems in the market, it requires the sensors to be calibrated, it requires the acid bottle to be kept up with acid. Because if the acid bottle runs out and you haven't kept an eye on it then its going to flag a pH error, because its not feeding any acid. If the pH and the cyanuric acid are kept within limits, usually the ORP sensor performs better than any other product on the market. The important thing to note is that you need to interact with the system, like everything else on the market you still need to provide upkeep and monitor to make sure it's running properly. Basics such as: keep ALK in range, ensure there is always plenty of acid in the bottle, keep CYA under 30ppm, calibrate sensors every 3-6months. Get water test by pool shop every 2-3 weeks. Regards, Zodiac & Astral Pool/Fluidra Support
- 2 reviews
Magna pool
We have had our pool less than 6 months. We have had our unit replaced once already. Our second unit is also faulty. Not a great product. All of these units were supposedly recalled???
Hi Kate,
We are sorry to hear that this has happened. We have had a number of software updates recently that have corrected any of the issues that may have been present in previous versions. If you r...
Read moreeach out and direct message us your contact details including email address, we can arrange for a technician to visit and implement this update for you.
- 3 reviews
Lots of problems that no one wants to help us with
As far as the feeling f the pool water it is glorious and I truly love it but we have over a period of 6 - 8 months noticed that our grey pool is turning blue in places and white hole marks are appearing on surface of pool. Narellan were the installers of the pool and they say it is the chemicals the has caused it. The pool cleaning and chemical services are adamant it is not the chemicals but the finish of the pool. We have had the pools just over 2 years and are deeply disappointed as Narellan won't inspect the pool even though we have asked...
Read more. We are aged pensioners who love our pools and as this is our first Magna pool are bewildered by the lack of concern. We have reached a dilemma as "He said She said" mentality and we seem to be going around in circles. We would like to take this further but where do we go from here. I wish we had just purchased a standard salt water pool so we would have not had these problems.
Hi there,
We'd like to help. Please paste this review into an email and send it to productsupport.au@fluidra.com and I'll be in touch immediately to allocate your case. I've also passed on your comme...
Read morents to our MagnaPool product manager for further insight. Thanks!
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- Verified
Love the mineral water to swim in but it is destroying the Gel coat on our pool. The pool is only 2 years old
The water looks, tastes lovely, but just been told we should be using liquid instead of crystals nobody has told us this before. Apparently there have been tests done in Victoria by a Gel coat company and they are recommending liquid minerals.
This doesn't help us after 2 years of doing what the installer advised. Nobody knows where to get 'liquid minerals' from & we have never been told this before. We have only used the Magna minerals as these were used in the handover of our new pool.
We have a 2 year old pool that looks worse than our previous one that was 30 years old. Please help us, we are very disappointed & looking to pursue this further if need be.
Hi Jan,
Could you please paste your review into an email and send it to productsupport.au@fluidra.com? We'll see how we can help....
Read more Thanks!Hi Jan,
Have you tried emailing us at productsupport.au@fluidra.com? MagnaPool does not destroy gel coating on pools. We believe you're receiving incorrect information and we'd like to lend a helping hand....
Read more Look forward to hearing from you! Zodiac
Taste of the water
Hi,
We have had our Magna pool for a few months now and the water tastes disgusting, everyone that swims in the pool comments on how bad it tastes.
We had a Magna pool at our previous house and cannot remembering the water tasting like this??
Hi Trudie,
Have you had a salinity and pH test done at your local pool shop? Your salinity and/or pH could be too high, which really brings out the bitter taste of the minerals. If you adjust your sa...
Read morelinity level to 4000-4500ppm and pH to somewhere between 7.2-7.6, this should eliminate the taste issue.
Thanks so much for the info really appreciate it.
- 28 reviews
- 28 likes
Magnesium part is fabilous. MagnaPool control centre failed after 3 years.
We converted our saltwater pool to a magnesium pool in July 2015. Very happy with pool. Water feels soft and silky, leaves no sticky residue on your skin and pool has been easier to maintain. However, the MagnaPool control centre and cell are another story. The equipment was more expensive than other brands but we chose to install the complete MagnaPool/Zodiac system. The equipment warranty is 3 years. Toda y - 3 years and 5 months after installation - the control centre failed and needs to be replaced. Yes product worked well - until it fa...
Read moreiled - just outside the warranty period. So if you have a spare $2500 to spend on your pool every 3 years, choose MagnaPool. We have complained to MagnaPool and are waiting for a response. However, we are one of many in this area whose MagnaPool equipment failed around the 3 year mark. Any product that just makes its warrantied period before it fails is not good. Would recommend you look around at other brands of controllers.
Questions & Answers
Hi
I’ve just had an hydroxinator iq installed with a new magna pool and it was working fine but now for some reason the clock resets itself to 00.00 each day.
I now have to reset the clock to the correct time each day which is very annoying!
Kind regards
Richard
I recently had my magnapool water tested at a local pool shop, they told me i needed to add abag of slt to the pool. I have never been told to do this before & when i questioned him he said maybe just add a bag of minerals instead.
Does a magna pool ever require salt to added
Hi Michelle,
Thanks for your inquiry. Please reach out to our LIVE CHAT for further troubleshooting assistance. ...
Read moreWe can be reached at the live chat located on our website during 9am-5pm Mon to Fri: https://www.magnapool.com/ Regards, Fluidra Support
I have never been told to add salt, I’d get a second opinion or look up zodiacs help line and call them, sounds like a pool shop who has no idea what Magnapool is. The magnapool compound contains salt and magnesium sounds like bad advice to me
Thanks for you response, I think I need a new pool shop
I have owned a magna pool for 11 years and I can't stop the controls from beeping saying add more mineral. It does not need more mineral everything is good. The pool shop said they do have a total hours and you need to reset this. Do you know how to reset hours for this please.
Hi Andrea,
Thanks for your inquiry, This sounds like a pre-Zodiac/Fluidra product that was made by Poolrite the previous owners of MagnaPool (none of our current products beep or have any audio alarm...
Read mores). Unfortunately we don't use or supply any of their equipment, but you may be able to find info online to fix the issue. Our recommendation would be to upgrade to a new Hydroxinator, that is supported by us and with spare parts readily available for future-proofing and peace of mind: https://www.magnapool.com/product/hydroxinator-iq. Feel free to reach out to us via LIVE CHAT on the website if you have any further questions.Get an answer from our members and Magnapool representatives
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Hi Mick,
Thanks for reaching out and we’re so sorry that your experience did not match your expectations. We will need to obtain your case history and find out your water chemistry in order to assist you further....
Read more Please reply back to us with your case number or email address so that we can determine how we can provide you with a solution. We can be reached at the live chat located on this page during 9am-5pm Mon to Fri: https://www.zodiac.com.au/service-my-product Regards, Fluidra Case Management Team