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Magnapool

Magnapool

4.0 from 26 reviews · View Statistics
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Reviews

  • Value for Money
    2.4 (5)
  • Cleaning & Maintenance
    2.8 (5)
  • Product Quality
    2.0 (5)
  • Return Claim MadeYes (0) · No (4)
  • Customer Service
    1.8 (5)
  • Warranty Claim MadeYes (4) · No (1)
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Reviewer Photos & Videos

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Iain
Iain
  • 2 reviews
  • 1 like

Pool is PERFECT, service not so much!

published

The pool is amazing, no regrets as the family love the feel of the water, in and out. When working pool maintenance is a cinch but what let’s the total package down is lack of customer support.

Value for Money
4/5
Cleaning & Maintenance
4/5
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Mick cunno
Mick cunnoSydney, NSW

Faulty sensors

published

Terrible product. The sensors have failed/broken 3 times in a month. Very frustrated and not happy. Have had a techiciam from Zodiac out three times and it keeps on failing... The only way you know it's not working is to manually test it regularly but this defeats the purpose of getting it in the first place. Great system in theory if it works.... But when it doesn't its a compete waste of money

Value for Money
1/5
Cleaning & Maintenance
1/5
Magnapool
Fluidra AustraliaMagnapoolSend a private message
Mick cunno
Mick cunno
Magnapool
Fluidra AustraliaMagnapoolSend a private message
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Kate R.
Kate R.
  • 2 reviews

Magna pool

published

We have had our pool less than 6 months. We have had our unit replaced once already. Our second unit is also faulty. Not a great product. All of these units were supposedly recalled???

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Value for Money
3/5
Cleaning & Maintenance
2/5
Magnapool
Fluidra AustraliaMagnapoolSend a private message
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Kiaria
KiariaQueensland
  • 3 reviews

Lots of problems that no one wants to help us with

published
Value for Money
2/5
Cleaning & Maintenance
4/5
Zodiac
Fluidra AustraliaZodiacSend a private message
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Jan
JanSydney Surrounds, NSW
  • Verified

Love the mineral water to swim in but it is destroying the Gel coat on our pool. The pool is only 2 years old

published

The water looks, tastes lovely, but just been told we should be using liquid instead of crystals nobody has told us this before. Apparently there have been tests done in Victoria by a Gel coat company and they are recommending liquid minerals.
This doesn't help us after 2 years of doing what the installer advised. Nobody knows where to get 'liquid minerals' from & we have never been told this before. We have only used the Magna minerals as these were used in the handover of our new pool.
We have a 2 year old pool that looks worse than our previous one that was 30 years old. Please help us, we are very disappointed & looking to pursue this further if need be.

Value for Money
2/5
Cleaning & Maintenance
3/5
Zodiac
Fluidra AustraliaZodiacSend a private message
Zodiac
Fluidra AustraliaZodiacSend a private message
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Taste of the water

published

Hi,
We have had our Magna pool for a few months now and the water tastes disgusting, everyone that swims in the pool comments on how bad it tastes.
We had a Magna pool at our previous house and cannot remembering the water tasting like this??

Incentivised Review No
Zodiac
Fluidra AustraliaZodiacSend a private message
Trudie
Trudie

Thanks so much for the info really appreciate it.

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Deb C
Deb CRockhampton
  • 28 reviews
  • 28 likes

Magnesium part is fabilous. MagnaPool control centre failed after 3 years.

published
Zodiac
Customer C.ZodiacSend a private message

HI Deb, Are you able to send a DM with your contact details? Thanks.

Deb C
Deb C

Hi there
What is a DM?
Deb

Deb C
Deb C

Hello
Thank you for your reply. Happy to send contact detaild but what is DM?
Deb

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Questions & Answers

Ethan z.
Ethan z.asked

Hi
I’ve just had an hydroxinator iq installed with a new magna pool and it was working fine but now for some reason the clock resets itself to 00.00 each day.
I now have to reset the clock to the correct time each day which is very annoying!
Kind regards
Richard

1 answer
Andrew K.
Andrew K.

Mine as well! i have just logged a support request to see what they say.

Michelle
Michelleasked

I recently had my magnapool water tested at a local pool shop, they told me i needed to add abag of slt to the pool. I have never been told to do this before & when i questioned him he said maybe just add a bag of minerals instead.
Does a magna pool ever require salt to added

3 answers
Magnapool
Fluidra AustraliaMagnapoolSend a private message
Drone My Roof
Drone My Roof

I have never been told to add salt, I’d get a second opinion or look up zodiacs help line and call them, sounds like a pool shop who has no idea what Magnapool is. The magnapool compound contains salt and magnesium ‍sounds like bad advice to me

Michelle
Michelle

Thanks for you response, I think I need a new pool shop

Andrea E.
Andrea E.asked

I have owned a magna pool for 11 years and I can't stop the controls from beeping saying add more mineral. It does not need more mineral everything is good. The pool shop said they do have a total hours and you need to reset this. Do you know how to reset hours for this please.

1 answer
Magnapool
Fluidra AustraliaMagnapoolSend a private message
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