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Magnapool

Magnapool

4.0 from 26 reviews · View Statistics
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Reviews

  • Value for Money
    3.3 (3)
  • Cleaning & Maintenance
    4.0 (3)
  • Product Quality
    3.3 (3)
  • Return Claim MadeYes (0) · No (2)
  • Customer Service
    2.3 (3)
  • Warranty Claim MadeYes (2) · No (1)
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Iain
Iain
  • 2 reviews
  • 1 like

Pool is PERFECT, service not so much!

published

The pool is amazing, no regrets as the family love the feel of the water, in and out. When working pool maintenance is a cinch but what let’s the total package down is lack of customer support.

Value for Money
4/5
Cleaning & Maintenance
4/5
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Hussein
HusseinGreater Melbourne (Metropolitan), VIC
  • 4 reviews
  • 2 likes
  • Verified

perfect water for swimming

published

In summer used daily, maintained regularly with no problem nice water , no trouble in servicing it, we love it though bit pricey , it is worth it , will never go back to traditional chlorination

Value for Money
4/5
Cleaning & Maintenance
4/5
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Review collected in partnership with Magnapool

The reviewer stated that an incentive was offered for this review

Kiaria
KiariaQueensland
  • 3 reviews

Lots of problems that no one wants to help us with

published
Value for Money
2/5
Cleaning & Maintenance
4/5
Zodiac
Fluidra AustraliaZodiacSend a private message
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Taste of the water

published

Hi,
We have had our Magna pool for a few months now and the water tastes disgusting, everyone that swims in the pool comments on how bad it tastes.
We had a Magna pool at our previous house and cannot remembering the water tasting like this??

Incentivised Review No
Zodiac
Fluidra AustraliaZodiacSend a private message
Trudie
Trudie

Thanks so much for the info really appreciate it.

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Deb C
Deb CRockhampton
  • 28 reviews
  • 28 likes

Magnesium part is fabilous. MagnaPool control centre failed after 3 years.

published
Zodiac
Customer C.ZodiacSend a private message

HI Deb, Are you able to send a DM with your contact details? Thanks.

Deb C
Deb C

Hi there
What is a DM?
Deb

Deb C
Deb C

Hello
Thank you for your reply. Happy to send contact detaild but what is DM?
Deb

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Johan
JohanBrisbane

Great pool system

published

We love our Magna pool. Wonderful soft water and never burning chlorine eyes. Don’t mind the taste of the magnesium either. Pool water is always clear and inviting.

Zodiac
Customer C.ZodiacSend a private message

Thanks for the great Review. Happy Swimming!

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Questions & Answers

Ethan z.
Ethan z.asked

Hi
I’ve just had an hydroxinator iq installed with a new magna pool and it was working fine but now for some reason the clock resets itself to 00.00 each day.
I now have to reset the clock to the correct time each day which is very annoying!
Kind regards
Richard

1 answer
Andrew K.
Andrew K.

Mine as well! i have just logged a support request to see what they say.

Michelle
Michelleasked

I recently had my magnapool water tested at a local pool shop, they told me i needed to add abag of slt to the pool. I have never been told to do this before & when i questioned him he said maybe just add a bag of minerals instead.
Does a magna pool ever require salt to added

3 answers
Magnapool
Fluidra AustraliaMagnapoolSend a private message
Drone My Roof
Drone My Roof

I have never been told to add salt, I’d get a second opinion or look up zodiacs help line and call them, sounds like a pool shop who has no idea what Magnapool is. The magnapool compound contains salt and magnesium ‍sounds like bad advice to me

Michelle
Michelle

Thanks for you response, I think I need a new pool shop

Andrea E.
Andrea E.asked

I have owned a magna pool for 11 years and I can't stop the controls from beeping saying add more mineral. It does not need more mineral everything is good. The pool shop said they do have a total hours and you need to reset this. Do you know how to reset hours for this please.

1 answer
Magnapool
Fluidra AustraliaMagnapoolSend a private message
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